Harvard Business Review

MARCH 28, 2018

Consider that in just the first two months of 2018, 24 health care provider organizations reported data breaches affecting over 1,000 patients each, a 60% increase over the same time period last year. Health Care’s New Frontier. How technology is changing the design and delivery of care. Insight Center.

Health Care 9

Health Care Forrester Policies Tactics 9

CO2

OCTOBER 15, 2010

Our nation is in need of answers on just about every front: health-care, terrorism, ethnic rifts, Iraq, financial industry concerns, the home foreclosure epidemic, infectious diseases, and climate change. Of course, Obama does know more about health care than most, if not everyone, at a given town hall meeting.

Health Care 87

Health Care Executive Coaching Strategic Planning Politics 87

Coaching Tip

JANUARY 19, 2013

Now companies from software and health-care providers to manufacturers are radically remaking that model, shifting from expensive field staffs to more cost-efficient employees who use phones and computers to reach customers. Understanding and executing a proven sales process makes all the difference in face-to-face or virtual selling.

Health Care 109

Health Care Brainstorming Software Class 109

CO2

OCTOBER 15, 2010

Our nation is in need of answers on just about every front: health-care, terrorism, ethnic rifts, Iraq, financial industry concerns, the home foreclosure epidemic, infectious diseases, and climate change. Of course, Obama does know more about health care than most, if not everyone, at a given town hall meeting.

Health Care 74

Health Care Executive Coaching Strategic Planning Politics 74

Harvard Business Review

OCTOBER 30, 2017

Finally, health care, which has been largely immune to the forces of disruptive innovation , is beginning to change. Whereas new technologies, competitors, and business models have made products and services more affordable and accessible in media, finance, retail, and other sectors, U.S. health care keeps getting costlier.

Health Care 8

Health Care Innovation Insurance Disruptive Innovation 8

Harvard Business Review

OCTOBER 2, 2015

In the fall of 2014, the HBS-HMS Forum on Health Care Innovation launched the inaugural Health Acceleration Challenge — a “scale up” competition that focuses on compelling solutions to problems in health care delivery that have already been implemented at a small scale and have the potential for wider dissemination.

Health Care 8

Health Care Innovation Cost Self-aware 8

Harvard Business Review

NOVEMBER 22, 2010

From there, they set an order of battle, an operations plan, and timetable with responsibilities delineated. With less than six months of operating cash, we could not hire for those positions immediately. They get buy-in from the chain of command and when orders are given, they execute and react as things unfold.

Health Care 13

Health Care Delegation PR Operations 13

Harvard Business Review

OCTOBER 27, 2017

” Enter social media. Facebook, Twitter, and other social media platforms have emerged as powerful tools for keeping surgeons connected. Transforming Health Care. What Do Surgeons Learn Through Social Media? Insight Center. Sponsored by Medtronic. How leading providers are delivering value for patients.

Media 8

Media Skills Conference Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 12, 2017

When rumors begin to spread, especially on social media, they need to be refuted so that people can make urgent decisions for themselves and their families with clarity. When a disaster is imminent, public authorities should establish sources of accurate information that the public can be made aware of in advance.

Health Care 9

Health Care Crisis Contingency Plans Management 9

Strategy Driven

MAY 15, 2015

The client is opening new locations in new communities and asks its consultants to formulate a plan of action and oversee operating aspects. Teams of health care professionals, as found in clinics and hospitals. Artists of different media creating festivals, shows and museums. Professional societies and associations.

Cooper 50

Cooper Open-book Tourism Telecommunications 50

Harvard Business Review

NOVEMBER 22, 2016

About one-third of members are only somewhat to not at all satisfied with their plans’ communications, claims handling operations, and customer support. Respondents weren’t particularly social: Just 3 percent chose social media as their preferred communications channel. Driving Members to Digital.

Health Care 8

Health Care Planning Content Insurance 8

Harvard Business Review

JULY 26, 2018

On March 25 mighty Uber bowed out of Southeast Asia by selling its operation in several countries to local rival Grab. In 2016 the company sold its China operation to Didi Chuxing because of the fierce competitiveness of the local player. A year later, Uber admitted defeat in another region, selling its operation in Russia to Yandex.

Transportation 10

Transportation Health Care Venture Capitalist Advertising 10

Harvard Business Review

SEPTEMBER 21, 2018

When we examined responses by industry, we found that directors in the health care and IT and telecom industries were most likely to consider innovation a top strategic challenge for their firms. As one director noted, “We spend a lot of time on operational strategy — growth, acquisitions, etc.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

MAY 9, 2016

For example, in the hospitality industry most brands operate with the roles of host/guest. In the taxi and livery industry, cabs and limo services have operated with the roles of driver/passenger. The established players like United and Delta have operated with a brand relationship of flyer/passenger.

Brand 8

Brand Airlines Health Care Trout 8

Harvard Business Review

APRIL 1, 2016

Right behind it are media, finance, and professional services, all of which have far more sophisticated digital capabilities than the rest of the economy. They are more likely to use software to manage their back-office operations and customer relationships.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

FEBRUARY 14, 2012

Facebook, KickStarter, Kiva, Twitter, and other companies thriving in the social era are operating by the rules of the Social Era. Most organizations operating today started when companies needed more operating capital. Many organizations still operate by Porter's Value Chain model , where Z follows Y, which follows X.

Banking 15

Banking Business Model Supply Chain Mass Marketing 15

Harvard Business Review

SEPTEMBER 27, 2013

healthcare organizations like JHM tend to enter into types of partnerships that don’t require them to operate in a substantially new way such as with other large domestic healthcare institutions, or with local hospitals. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.

Health Care 8

Health Care Agility Due Diligence Reputation 8

Harvard Business Review

NOVEMBER 19, 2018

Using our robust data archive system which captures electronic health record, medical and prescription claims, and other information, we create dashboard displays for use by leadership, operational teams, and clinicians to reveal population-level trends and identify patients and clinicians for targeted interventions.

System 10

System Health Care Review Focus Group 10

Harvard Business Review

JANUARY 21, 2016

economy operates at only 18% of its digital potential, and the sort of productivity gains that digital technologies should be enabling are not showing up in the broader economy. This engagement can range from digital payments and advertising to interactions on social media and in virtual marketplaces. Why is that?

Company 8

Company Technology Innovation GDP 8

Harvard Business Review

JUNE 19, 2017

Low-risk expectant mothers pay a high price for unnecessary prenatal appointments in the form of time away from work and associated lost wages or personal days, child care costs, and so on. The Leading Edge of Health Care. A social media community moderated by OB Nest nurses was created exclusively for OB Nest patients.

Mayo 8

Mayo Health Care Information Innovation 8

Harvard Business Review

JANUARY 23, 2013

His "Obama for America" fundraising , analytics and "get out the vote" operation was a masterpiece of agile electoral innovation and entrepreneurship. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. They're right.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. Harvard Pilgrim agreed to join the effort because it recognized that traditional payment models were unlikely to help control rising health care costs. The Motives of the Pilot’s Members.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

NOVEMBER 22, 2016

Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. Within data privacy limitations, an institution can comb the Web, social media, apps, and other online and offline data sources for information—such as who is browsing for a home or car.

Banking 9

Banking Content Customer Loyalty Health Care 9

Harvard Business Review

JULY 3, 2014

When I took over as chief marketing officer at GE, the mandate from CEO Jeff Immelt was to make marketing a vital operating function that could drive organic growth. We’ve found this to be true across industries, but particularly in health care.

Innovation 15

Innovation Marketing Incubator Class 15

Harvard Business Review

APRIL 9, 2012

A company must get its sales, marketing, research and development, operations, and even customers and suppliers to work together. So how can you get this process team to sustain operational gains and continue to attack the next set of process problems? Yet teamwork across organizational boundaries is unnatural.

Team 13

Team Workshop Teamwork Operations 13

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. Turn everyone into an advocate.

Creativity 13

Creativity Marketing Agility Budgeting 13

Harvard Business Review

JULY 31, 2017

Take the MIT Media Lab’s experiment to see whether it could estimate retail sales performance on “Black Friday,” the day following the US Thanksgiving holiday. There has been a rapid uptake in health care, consumer marketing, crime reduction, agriculture, scientific research, and many other areas.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When artisans have no understanding of their cash flows, they fail prey to spending a big percentage of their working capital, without meaning to, on non-business issues that usually cripple their operations.

Books 13

Books Guidelines Banking Telecommunications 13

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Is the balance right in your organization?

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JUNE 26, 2012

At old line retailer JC Penney, Ron Johnson, the former head of Apple's retail operation, was recently appointed CEO — though the news of late calls into question how well these marriages of new and old worlds will fare. At HP, Meg Whitman, the former CEO of eBay, has moved from board director to CEO.

Retail 14

Retail CEO Health Care Middle Management 14

Harvard Business Review

FEBRUARY 2, 2018

Just the announcement that Jeff Bezos, Warren Buffett, and Jaime Dimon will be entering the health care space has sent shock waves for industry incumbents such as CVS, Cigna, and UnitedHealth. Digital natives have already disrupted industries such as media, publishing, travel, music, and photography. Not, really.

Industry 8

Industry Software Six Sigma Engineering 8

Harvard Business Review

JULY 16, 2013

consumer durables & apparel, retailing, education, media, hotels, restaurants & leisure); Consumer Staples (e.g., banking & financial services, insurance, real estate); Health Care (e.g., pharmaceuticals, biotechnology & life sciences, health care equipment and services); Industrials (e.g.,

Telecommunications 8

Telecommunications Biotechnology Health Care Real Estate 8

Harvard Business Review

OCTOBER 6, 2014

In health care, these tools are changing the way doctors identify people at risk of developing certain diseases; in fashion, they crunch purchasing data to anticipate trends; sales and marketing experts use them to tailor ad campaigns.

Strategy 11

Strategy Scenario Planning Scientific Management Supply Chain 11

Harvard Business Review

JULY 6, 2017

The EU’s case asserts, among other things, that Google unfairly exploits its dominance in search engines and smartphone operating systems to restrict competition in shopping services, ad placement services, and smartphone app store markets. Google has appealed and is now preparing its defense.

Company 9

Company Engineering Operations Construction 9

Harvard Business Review

JANUARY 25, 2011

An Apple without Jobs might one day even allow the iTunes media store to appear on devices such as HDTVs made by the likes of Sony (SNE) and Samsung. Take health care — as a patient, you've got to coordinate the visits, get the prescriptions, keep track of the appointments, figure out the financing, and so on.

Competitive Advantage 13

Competitive Advantage Software Health Care Long-term 13

Harvard Business Review

JANUARY 23, 2013

The rhetoric is everywhere — from the trade press to the mainstream media to business school faculty to corporate titans to Silicon Valley entrepreneurs. The results — and the evidence from lawsuits , media reports , and congressional and GAO investigations of for-profit universities — speak for themselves.

Porter 9

Porter Welch Health Care Marketing 9

Harvard Business Review

SEPTEMBER 15, 2014

With this information, public health officials should be able to respond before the issue manifests itself – providing the right prenatal treatments to mitigate birth complications, identifying those most likely to be exposed to lead or finding food establishments most at risk for violations. With this information, data becomes actionable.

Policies 10

Policies Crisis Health Care System 10