article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example? Underinvestment in Technology. Failing technology. Invest in Technology.

Airlines 188
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example? Underinvestment in Technology This was the main root of their problem.

Airlines 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Productivity Growth During The Digital Age Could Be Higher Than We Think

The Horizons Tracker

Despite the tremendous investments in quite noticeable technological breakthroughs since then, productivity growth in many G20 countries has been sluggish for some time. The authors argue that digital technology has certainly led to productivity growth, but mismeasurement may not be capturing those gains successfully.

article thumbnail

On Disrupting Yourself

QAspire

During 2001 dot com bubble, one of my friends, a competent software developer, was laid off because of lack of business in the technology he worked in. He was smart enough to understand that the company needed people in a new project that was to be developed on a totally different technology.

Deming 141
article thumbnail

An Overview: Agile and Enterprise Architecture

Strategy Driven

Back in 2001, what we know today as the Agile Manifesto was born , by the hand of several American CEOs of the technology sector (software) and they decided to combine various ideas to propose an alternative to the slow working methods that were not responding to the current ones needs, before your organization and your customers.

article thumbnail

Estonia Highlights The Progress Made With Government-As-A-Platform

The Horizons Tracker

technologies, that were at the time growing apace via platforms such as Facebook and Twitter, could transform governments and better enable them to address the many challenges facing the world. billion per year can be saved through smarter use of digital technologies. The paper highlighted the potential for web 2.0

article thumbnail

Using Underdog Narratives To Motivate Teams

The Horizons Tracker

” Fighting spirit For instance, consider Apple’s situation in 2001 just before launching the iPod, when the company was facing difficult times. However, Apple’s commitment to innovation and its collective underdog identity revolutionized the way people interact with technology.