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Success Begins with Quality Customer Service

Chart Your Course

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. Subway sandwich shops offer a similar rewards program based on a points systems that corresponds with dollars spent per purchase.

Quality 182
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These Are the People You Need on Your Startup Team

Chart Your Course

In the days after the Sarbanes-Oxley Act of 2002 (SOX), a chief executive cannot hide behind the acts of the CFO. If you are creating a technology empire, you will need a customer care department. They need to be tech experts, navigating your cloud contact center , social media and customer management systems.

CFO 100
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Behaviors of Collaborative Leaders

Great Leadership By Dan

But are your resources truly applied as optimally as possible to your market opportunities in a way that best serves the total business? By unlocking these trapped resources, organizations can more quickly and successfully pursue emerging market opportunities. Codify the relationship between decision rights, accountability and rewards.

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Social Media Demystified

N2Growth Blog

Blogging since 2002, being actively involved in digital marketing since the early 90′s, and being online since the days of the ARPANET I have a bit of history with most things digital. Successful businesses adapt to market innovations and thrive, while those that fail to make iterative leaps fall by the wayside.

Media 382
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The Economics of Culture

Coaching Tip

He consumes art and music at the rate he does books, but unlike most critics he doesn't sniff that markets have either ruined culture or brought it low. In 2002 he published Creative Destruction , which argues that globalization created much of the art and music we might consider "native." The work is priced on Amazon.com at $3.99

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How to Create Remarkable Teams PART 2 – Collaboration

Ask Atma

Examples could come from art, comics, film, music, architecture, economics (weird black markets), music, media, etc… Creating opportunities for team members to communicate and share both creatively and intellectually improves team communications and fosters innovation. Rational capacity – ability to set aside emotional agendas.

Team 52
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Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)

Harvard Business Review

In a recent MIT CISR poll, 42% of our respondents said they expected to gain competitive advantage from social, mobile, analytics, cloud, and internet of things (SMACIT) technologies. The most notable characteristic of those technologies is their accessibility — to customers, employees, partners, and competitors. But guess what?