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On “Systems Thinking” and Improvement


He went on to draw a diagram on his notebook, and connected the problem to the other parts of the organizational system. My friend introduced me to the powerful concept of “systems thinking.” You can change the system only when you know the system – and knowing the system is a curious and creative pursuit.

The September 2011 Leadership Development Carnival - Back to School Sale

Great Leadership By Dan

Welcome to the September, 2011 Leadership Development Carnival - Back to School Sale! So stock up, and enjoy your reading! Very cool! Agree!

Creating A World-Class Customer Experience – the Key Word is “Experience” (lessons from UCLA Health System, from Joseph Michelli)

First Friday Book Synopsis

It’s in the sub-title: Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System by Joseph Michelli. Ponder the phrase, mull over the concept: “customer experience.” Think about the depth [.]. Randy's blog entries B.

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Integrating Technical and Human Management Systems

Curious Cat

ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems.

100 Systems Thinking Resources for Leaders

Leading in Context

Systems and connections are the stuff we and organizations are made of. To begin to solve today's complex problems, systemic and connected thinking is the kind of thinking we need to use. Ethical Thinking business ethics blogs ethics in leadership leading ethically in organizations

4 Properties or Attributes of Organizational/Work Systems

Create Learning

I talk, write and read a great deal about ‘ systems ’, organizational, team, managerial leadership systems. emphasis added). Simon et.

The Systems Thinking Leader


Consider traditional medical education, which reduces the complexity of the human body down to smaller components (circulatory system, respiratory system, etc). I propose that dealing with cultures in the future will involve what Senge (1990) calls systems thinking. A key component of global leadership is complexity. Senge, P.

November 2011 Edition - Strategy Execution Newsletter - On Managing Processes

Six Disciplines

Discipline III - Align Systems (short video). Processes are the foundation for Aligning Systems (short video). Business Process Management articles (BPM Institute) (Oct 2011). Welcome to the November issue of the Strategy Execution Newsletter from Six Disciplines. In this month's issue, we're focusing on managing processes.

Leadership Evaluation Summary & Observations 2011

Ron Edmondson

I need to slow down in some areas, perhaps delegating more decision-making and developing systems that allow me more time to make other decisions.

How To Start Fresh In 2011. | Rich Gee Group

Rich Gee Group

We begin to hate ourselves and think we ‘lost our chance’ to change in 2011. We humans are a wily bunch nervous animals. Enjoy!

PM Profile: Alan Robson, Learning and Development Manager at BAE Systems

Chartered Management Institute

Learning and development manager at BAE Systems Alan Robson explains how Chartered Manager status has reshaped the way in which BAE managers operate. You are not watching this post, click to start watching

Org Systems and Chaos: Abstraction of Reality, Reality of Abstraction

Management Craft

The complexity of systems IS - it exists whether we see or choose to engage in it. I agree! What does all this mean?

Decades Later The USA Health Care System is Still a Deadly Disease for Our Economy

Curious Cat

This specific example also highlights what I classified as a new deadly disease in 2007 – the broken patent and trademark system. 2011).

Sowing Wild Oats & Getting It Out of Your System - What's Really Happening

Building Personal Strength

He sketched out an alternate system and presented it to his boss, who showed it to top management. Copyright 2011. Lucky for him!

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5 Leadership Secrets of an Aviator (1 of 3)

Leading Strategies

In military flying, studying and training on emergency procedures (EPs) was constant. EPs raise emotion. Keep Flying. Leadership Acumen.

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3 Ways to Confront Economic Adversity in 2011

Coaching Tip

By Guest Author Al Weatherhead. Time and Patience. Nonetheless, business investment has stabilized and is ever increasing. Deregulation.

5 Questions to Unpack a Bible Passage to Teach | Ron Edmondson

Ron Edmondson

I certainly don’t claim to be an expert, but I do have a system. Of course the process begins and ends with prayer, but God has wired me to think systematically, so I need a format that works for me in writing a sermon message. I want to know what the verse or verses says in a way that I can understand it. What does it mean?

Using Deming’s System of Profound Knowledge to Gain Insight into Data Collection

Deming Institute

Also, Deming’s System of Profound Knowledge can help us understand and improve the collection and analysis of data. Guest post by Kim Melton.

Beating the System: A Thought


It would be nice if organizations spent as much time figuring out how to help the employees who have concluded that the system must be beaten in order to do a good job as they do trying to thwart those who want to beat the system in order to do a poor one

Favorites of 2011: Team Building & Leadership activities / simulations

Create Learning

With the end of the year approaching, this week is a great to share some of my favorites of 2011. What an amazing year 2011 was!

10 Commandments Of A Great Culture

The Leadership Advisor

Put a timeline on it and add it to your calendar or task management system. Oh…and I think there is some smiting in there too. Listen.

“Sometimes I feel Like Team Building is Sweet Frosting on a Shit Cake”

Create Learning

Systems-Drive-Behavior if you are seeing outcomes that you don’t want then we must examine the system that created that behavior.

Been Promoted? Five Key Conversations to Have With Your New Boss

Kevin Eikenberry

Reply Dave February 7, 2011 at 9:24 am Great summary and key advice for supervisory relationships. The Five Conversations Getting to Know Them.

Leadership & Perception

N2Growth Blog

By Mike Myatt , Chief Strategy Officer, N2growth. Does perception matter? We’ve all heard the saying “perception is reality,” but is it true?

Shaking-up Leadership

N2Growth Blog

If you take one thing away from today’s message it should be this: the most costly legacy system a company can maintain is poor leadership. .

This Thanksgiving, I’m Grateful for Dwight Eisenhower

First Friday Book Synopsis

Randy's blog entries Interstate Highway System Leadership Thanksgiving The Dwight D. Eisenhower National System of Interstate and Defense HighwaysYou know the drill. We answer this question: “what are you most grateful for this Thanksgiving?” I share that sentiment. I am so very grateful for my family.

How much longer will our education system fail businesses?

Chartered Management Institute

Together with the Young Enterprise charity research, published yesterday, this shows that our education system continues to fail our future employees. failing education system unemployment unemployment figures young peopleToday the unemployment figures were announced, with the highest ever number of young people unemployed.

Leadership Q&A: How Can I Become A Better Leader in 2011?

Weekly Leader

The question that we should ask is&# : How can I become a better leader in 2011 without becoming overwhelmed by the process of learning? Related posts: Leadership Q&A: An Organic System. Leading organizations is complex. It is a multi-dimensional experience that requires many different skills and abilities. The [.]

The Systems Thinking Leader


Consider traditional medical education, which reduces the complexity of the human body down to smaller components (circulatory system, respiratory system, etc). I propose that dealing with cultures in the future will involve what Senge (1990) calls systems thinking. A key component of global leadership is complexity. Senge, P.

Deming’s Ideas Applied at Intermountain Healthcare Since 1988

Deming Institute

Intermountain Healthcare is an integrated delivery system based in Utah and Idaho. There are real challenges that different systems create.

Columbo’s Curiosity: “his most powerful weapon”

First Friday Book Synopsis

He is the author of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity, published by Jossey-Bass (2011), one of two books featured at First Friday’s July meeting. Here is a recent post by Josh Linkner. For more information on creativity, visit

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7 Reasons People Disappear from Church

Ron Edmondson

Power struggle – These people had an agenda and when it wasn’t met and when they couldn’t overpower the system, they left.

Energy 102

Do You Really Need a Meeting to Make a Decision? Five Keys to.

Kevin Eikenberry

Duncan Brodie Reply Sonja Froyen January 26, 2011 at 11:05 am Sometimes leaders forfeit their role in a consensus decision. don’t go here.

5 Reasons Delegation Fails

Ron Edmondson

They need a system of follow up, measures of accomplishment or benchmarks towards completion. The blame then naturally shifts to the delegate.

Set up an Appraisal System and Performance Management System

Rapid BI

Set up an Appraisal System and Performance Management System. As a company grows, so does its need for more formal or structured management systems. This page guides managers and HR professionals through some of the steps to implementing an appraisal or performance management system

27 July 2011 - Midtown, NYC - Mastering Workplace Performance

Jason Womack

Systems/Tools: Now, you're remembering, is the resource that affects them ALL! gets an idea of a new TOOL that will fix her or his system.

7 Questions to Ask Yourself When Facing Fear

Ron Edmondson

I’m not motivated by fear, but I have an alarm system at my house. Fear is the enemy of progress. Fear is the antagonist of pursuit.

Google's Project Oxygen

Coaching Tip

Once they had some working theories, they figured out a system for interviewing managers to gather more data, and to look for evidence that supported their notions. Source: The New York Times, March 13, 2011. Google clearly hopes to recapture some of the nimbleness and innovative spirit of its early years. And how do you do it ?”.

Nurturing the Irritant Into a Pearl


When an aggravation is presented to its system it creates a lovely pearl, something of great potential and What if we saw those who irritate us as the beginning of creativity, collaboration, or even a thing of beauty; a possibility yet to manifest itself with a little time and attention? Consider the lowly oyster.

The Secret Engine Behind Empowered Visions

C-Level Strategies

Should you pursue the client that doesn’t seem like a great fit or has a conflicting value system as a favor to someone important to you?