Remove 2013 Remove Management Remove Price Remove Succession
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First Look: Leadership Books for August 2013

Leading Blog

Carter The Chaos Imperative : How Chance and Disruption Increase Innovation, Effectiveness, and Success by Ori Brafman and Judah Pollack. Stop Talking, Start Communicating : Counterintuitive Secrets to Success in Business and in Life by Geoffrey Tumlin. For bulk orders call 1-800-423-8273. For bulk orders call 1-800-423-8273.

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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

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The Worst CEOs of 2012: What did we Learn?

Great Leadership By Dan

This post first appeared 1/24/2013 on SmartBlog on Leadership : The year 2013 has begun, and with it a new year of scrutinizing CEO performance. How can CEOs avoid ending up on the “Worst CEOs of 2013”? It’s only once the stock price drops that the outside world starts asking questions and looking under the hood.

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Culture Counts

Leading Blog

There I observed a wide array of Abbott executives, scientists and managers. It was there that I first became fascinated with the question “what makes a successful organization.” As a manager “on loan” to Abbott from the University of Michigan, I quickly found similarities between the two organizations. Eich , Ph.D.

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Behavioral Change as Simple as 1, 2, 3!

Marshall Goldsmith

My mission is to help successful leaders achieve positive, long-term, measurable change in behavior. This process has been used with great success by both external coaches and internal coaches. The people that I coach (in agreement with their managers) work with me to determine desired leadership behavior. Collect feedback.

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Leadership in a Gladiator Culture

Coaching Tip

Managers in departments of 50 people or more are often required to “top-grade” their subordinates on a curve and must dismiss the least effective performers. As a result, many Amazon employees live in perpetual fear; those who manage to get a positive review are often genuinely surprised. Many last less than two years.

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How To Sell Your Business

Eric Jacobson

Michelle Seiler Tucker Recently, Tucker answered the following questions: Question: Of the 6 essential components of a successful business, which one is typically the weakest going into a sale? The more time a business owner takes to think about their exit strategy, the easier it will be to sell their company for their desired price tag.