Chartered Management Institute

MAY 31, 2023

As our CEO Ann Francke reminded us in a recent Bloomberg UK analysis of gender equality in UK business, the scarcity of senior women in executive committees and in leadership roles remains a pressing concern. If you would like to join a virtual focus group on 7 June from 11am–12pm, contact Ariana Carrano.

Conference 52

Conference Absenteeism Newsletter Article 52

HR Digest

NOVEMBER 4, 2020

We led focus groups, created advisory and steering teams, and engaged our executives in workshops and feedback sessions. It was not a top-down approach, even though this work was sponsored by our CEO and senior team. We crowdsourced globally, and received more than 200,000 ideas and reactions.

Human Resources 132

Human Resources Focus Group Crisis Definition 132

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. At Apple, Steve Jobs never wanted research from focus groups or quantitative usage and attitude studies. Competitive advantage, not information, is power. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Airlines Information 100

Tanveer Naseer

FEBRUARY 21, 2012

Why leaders need to look beyond focus groups and market studies to find their next innovation. The four steps leaders can implement today to initiative innovation in their organizations. How employee recruitment and culture play a key role in fostering innovation in today’s organizations.

Innovation 189

Innovation Leadership Airlines Brand 189

Lead Change Blog

MARCH 24, 2015

I spent an hour today participating in the Becoming A Dare to Serve Leader webinar with Cheryl Bachelder , CEO of Popeyes Louisiana Kitchen, Inc. The original focus group of leaders who she asked about what needed to change all answered that they wanted to be leaders different from them. They lead you to a better place.”

Webinar 150

Webinar Stress Metrics Focus Group 150

Mike Cardus

MAY 24, 2011

Mike administered 360 degree feedback assessments with those results, plus the objectives developed by the CEO; Each manager meeting was targeted to achieve the best and most effective enhancement of their existing skills and behaviors. Set-up plus facilitation of monthly internal customer focus group meetings. Resolution.

Case Study 116

Case Study 360-Degree Feedback Execution TRIZ 116

Ron Edmondson

JUNE 15, 2011

Mark recently replaced the well-known Michael Hyatt as CEO of Nelson. Also, get out of the office and get into stores and online to understand the focus of merchandising and promotions. We conduct focus groups and surveys to gain insight into the key decision drivers as well as candid feedback on product and pricing.

CEO 54

CEO Chief Executive Officer Learning-by-Doing Delegation 54

Great Leadership By Dan

DECEMBER 27, 2012

In fact, HR in high-risk industries should implement a variety of avenues/opportunities for employee feedback, such as phone hotlines, online and on-site suggestion boxes, employee surveys, focus groups, new hire surveys and exit interviews. And 37 people would still be alive.

Mentor 232

Mentor Trends Committee Compliance 232

The Practical Leader

AUGUST 16, 2023

” These are a bit extreme, but we’ve heard variations of these thoughts over the years in focus groups to survey a Client’s organizational culture. One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness.

Energy 52

Energy Crisis Absenteeism Leadership 52

Great Leadership By Dan

SEPTEMBER 29, 2016

Action Item: Set up focus groups and ask employees how they stay informed about the company. At Boston based General Insulation, CEO Frank Granara not only remembers everyone’s names, but is aware of what’s going on with their families as well. In this way, everyone will be on the same page. And his employees love him for it.

Leadership Development 120

Leadership Development Development Airlines Loyalty 120

CEO Blog

JULY 23, 2018

4 - Customer feedback and focus groups. Customers have the expectation of perfect products. Satisfaction has to do with expectations. Listen to what they say online. If they are unhappy, there is validity to it. There is nothing like speaking to a real user of your product to get the straight goods about what you sell.

Quality 100

Quality Productivity Products How To 100

Mike Cardus

JUNE 28, 2013

Coaching and consulting a CEO named Chris. My interviews and focus groups with employees it was obvious they have too many levels and people are confused. Photo Credit. We are working to develop present and future organizational capacity to grow and be change ready for the next 5 years.

Management 126

Management Team Building Human Resources Metrics 126

Eric Jacobson

OCTOBER 9, 2023

If we want to foster a culture of feedback, do we want to focus on giving or on soliciting feedback? For example, do we first conduct significant research and use focus groups to inform the experiment, or do we move quickly to learning while doing? When and how? Is experimentation important and, if so, how do we go about it?

How To 119

How To Learning-by-Doing Books System 119

Eric Jacobson

JULY 12, 2015

They are not team meetings or focus groups. Finnegan is the CEO of C-Suite Analytics , a consultancy specializing in engagement and retention solutions. They: Reinforce good relationships Forge new relationships Help repair relationships that are strained Stay interviews are not performance reviews or disciplinary sessions.

Sample 50

Sample How To Performance Review Focus Group 50

Mike Cardus

JULY 11, 2011

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit. Working primarily with management within these organizations, my role has been honed to coach, counsel, facilitate and conduct focus group work.

Team Building 94

Team Building TRIZ Succession Team 94

Tony Mayo

MARCH 10, 2010

CEO Executive Coaching Fees My Protein Shake Recipe One more question. CEO-to-CEO strategic alignment conversations are hugely valuable. A focus group is not a survey. You may also have a blog open to comments. Online, telephone, and in-person customer surveys work for many businesses. Begin and end on time.

Mayo 158

Mayo Execution Executive Coaching How To 158

Mike Cardus

DECEMBER 5, 2012

Integration of Managerial-Coaching to the direct managers of the High Potential employees; Use of rapid PDCA steps for continuous improvement of people and processes; Utilization of ‘Cascade of Planning’ plus ‘Autonomy Context Setting’ at each level of the organization that develops a synchrony of goals and objectives from the CEO to the front lines; (..)

Mentor 114

Mentor Training Process Development 114

Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. Heres the passage from the article that really hit home with me.

Executive Coaching 167

Executive Coaching Open-book Blog Report 167

Skip Prichard

JUNE 22, 2020

Jason Richmond is President & CEO of Ideal Outcomes, Inc. Providing low-cost elements such as the opportunity to be entrepreneurial and involved in decision-making, along with a focus on giving back to the community, are as important to employees today as health benefits or a 401(k). Talk to customers. They will be impacted, too.

How To 107

How To Middle Management Reputation Short-term 107

Skip Prichard

AUGUST 25, 2019

CEO John Stumpf set the tone. I’d need to conduct a dozen customer and employee focus groups to fill in the gaps if I wasn’t having regular check-ins with the shoeshine guy.” But for more than ten years, anyone who called attention to the blatant gaming was either ignored or actively silenced.

Competitive Advantage 92

Competitive Advantage Leadership Analysis Tips 92

Harvard Business Review

APRIL 28, 2011

Some CEOs truly crave direct customer contact. I know a former CEO of a large beverage company who so loved direct consumer contact he couldn't contain himself at focus groups. One solution to this problem: help CEOs really hear their customers by using crayons, colored pencils, and cartoons.

Loyalty 15

Loyalty Brand CEO Pharmaceuticals 15

Strategy Driven

JANUARY 26, 2011

As the chairman and CEO of Mzinga ® , a company that provides social software to businesses, quite literally, it’s my job to be social media savvy. I’m reminded of Andrea Jung, CEO of Avon. He is Chairman and CEO of Mzinga ® , the leading provider of social software, services, and analytics that improve business performance.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

NOVEMBER 28, 2016

A few weeks ago, I spent a day in Detroit as part of a CEO Summit organized by Business Leaders for Michigan, an association of the state’s biggest companies. The event’s kickoff speaker was Patrick Doyle, CEO of Domino’s Pizza , which is headquartered in nearby Ann Arbor.

CEO 8

CEO Open-book Price Innovation 8

Harvard Business Review

JUNE 8, 2018

In 2016, former American Express CEO Ken Chenault tasked chief human resource officer Kevin Cox with finding new opportunities that would drive innovation and revenue growth. On arrival, participants knew only that the CEO had invited them to tackle pressing business challenges. American Express.

Development 12

Development Participative Conference Innovation 12

Harvard Business Review

JANUARY 27, 2012

Employee happiness is becoming a hot topic among CEOs and in boardrooms, and it's about time. HR collects the feedback, analyzes it, and then "cascades" it through the organization, beginning with the CEO and then at progressive levels down to the front line, along with recommendations for improvement.

Survey 17

Survey Customer Loyalty Metrics Loyalty 17

Harvard Business Review

JULY 21, 2011

Apple knows what its customers want because of its CEO, Steve Jobs. In fact, he famously avoids customer input and focus groups because he is so sure about his own gut feeling. But because your CEO is not Steve Jobs, you'll have to do talk and listen to your customers like crazy. Here are 10 questions to ask: 1.

Marketing 12

Marketing Productivity Products Retail 12

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. A CEO is far removed from the day-to-day concerns of most workers.

Management 11

Management IPO Diversity Long-term 11

Strategy Driven

NOVEMBER 8, 2010

As the Chairman and CEO of Mzinga, a company that provides social software to businesses. Yes, set up a “focus group” of employees to serve as community leaders who will shepherd your company into the social networking world, but don’t put all of the power in their hands. Quite literally, it’s my job to be social media savvy.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

AUGUST 20, 2018

Katzenberg recently hired Meg Whitman, the ex-CEO of HP and eBay, as CEO of NewTV. Lean was designed to inform the founder’s vision to operate at speed, not as a focus group for consensus for those without deep convictions. The plan is to create 10-minute programs; think YouTube meets Netflix.

IPO 8

IPO First-mover Advantage Business Model Agility 8

Harvard Business Review

MARCH 22, 2013

In contrast to the "traditional" marketer's solution — focus groups, for example, which can cost $10,000 per session — this approach costs nothing and gives TripAdvisor a fast, accurate read on the features users want. Embrace experimentation and "good enough".

Marketing 17

Marketing Metrics Agility Budgeting 17

Harvard Business Review

NOVEMBER 27, 2015

The analysis, which focuses on global companies, looked at CEOs’ approval ratings among staff; the ratio of women to men on the board; frequency of complaints; the companies’ performance on social networks; and the impact of controversy such as ethical lapses, scandals, and fines — among other metrics. JD Sports Fashion.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

JULY 17, 2015

The process of defining organizational culture can take many forms, from working with an external consultant to staff-driven focus groups and discussions.

Diversity 8

Diversity Human Resources Environment Long-term 8

Harvard Business Review

OCTOBER 13, 2011

In the 1980s he hired John Sculley to succeed himself as CEO of Apple, and Sculley presided over a period of slow growth and product missteps in the ensuing years. And when he came back as CEO, he allowed the backdating of stock options. But of course, like every other human, his decisions weren't all great. I hired the wrong guy.

Short-term 11

Short-term Case Study Technology Marketing 11

Harvard Business Review

JUNE 16, 2017

The reality seems less impressive, as a global IBM survey of more than 1,700 CEOs found that 71% identified human capital as a key source of competitive advantage, yet a global study by Tata Consultancy Services showed that only 5% of big-data investments were in human resources. .”

Human Capital 12

Human Capital Metrics Analysis Survey 12

Harvard Business Review

AUGUST 31, 2012

Harris is the CEO of PRG, a leading supplier of production and event technology, and Cohl is arguably one of the most successful concert promoters in the world, having represented acts such as U2, The Rolling Stones, Michael Jackson and even Frank Sinatra. The media likened Spider-Man to the Titanic. Work together. But listen to customers.

Audience 8

Audience Short-term Long-term Incentives 8

Harvard Business Review

JULY 8, 2013

Nike had a rich and authentic connection to high performance athletics, which began when legendary running coach Bill Bowerman made his first experimental soles using the waffle iron in his kitchen and CEO Phil Knight sold shoes at local track meets out of the trunk of his car. Nike was a company of, by, and for athletes.

Company 9

Company Apparel Brand Advertising 9

Harvard Business Review

APRIL 23, 2012

Actual market experience, veteran marketers will tell you, never quite matches the results of quantitative and qualitative market research reports and what consumers say they will do behind the two-way glass of a focus group facility. Mickey Drexler, chairman and CEO of J. Anyone can map out new business model ideas on paper.

Business Model 14

Business Model Marketing Mix Retail Entrepreneur 14