Deming Institute

JANUARY 5, 2017

After escaping GM, I had an opportunity to attend graduate school at MIT, to study operations management, system dynamics, and other topics. To this day, I say (only half-jokingly) that learning about Deming was both the best thing and the worst thing that ever happened in my career. More about that in a later post in this series.

Deming 46

Deming TQM Kaizen Crisis 46

Strategy Driven

OCTOBER 16, 2013

We were a mediocre, at best, institutional operation with a sense of entitlement. I co-conducted a professional peer review of a nearly identical campus on the west coast (size, structure, unions, facilities, budget, number of staff). Copyright 2007-2013 by StrategyDriven Enterprises, LLC. FREE StrategyDriven Trial Membership.

Leadership 63

Leadership Training Peer Review Budgeting 63

Harvard Business Review

OCTOBER 17, 2018

Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to lead nor are they typically rewarded for good leadership. STOCK4B-RF/Getty Images. Medicine involves leadership.

Training 12

Training Leadership Health Care Education 12

Harvard Business Review

MAY 16, 2017

You’re ready to make a career move, up to a higher level or into a different industry or an entirely new field. The first step is to carefully review each job posting. Described by faculty as “the Hope Diamond among the many gems on staff” when received 2016 and 2013 Staff Excellence Awards. Here’s how.

COO 13

COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

SEPTEMBER 23, 2016

GE’s talent management people, for example, play a critical role, at both the corporate and business-unit level, in filling key positions, insuring smooth successions, driving company-wide review processes, and building tools that managers can use to direct their own careers. On paper, this approach makes perfect sense.

Talent Management 8

Talent Management Delegation Management Document 8

Harvard Business Review

JUNE 18, 2014

Editor’s note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Manager, Operations. Manager, Operations. To: Ioana Romana, VP Operations. He’s part of my operations team now, and he hopes to transition to a management position.

Case Study 12

Case Study Engineering Commitment Operations 12

Harvard Business Review

FEBRUARY 25, 2014

In 2013, my partners and I conducted a combination of surveys and interviews with over 270 female managers in Fortune 500 organizations to determine what they liked and disliked about business meetings, and one of the things that repeatedly fell into the dislike column was politics. Need more evidence? However, she’s always out in the field.

Politics 8

Politics 360-Degree Feedback Skills Seminar 8

Harvard Business Review

JULY 25, 2017

In July 2013 we implemented a randomized controlled trial in five factory units in Bangalore operated by Shahi Exports Pvt. She signed on as a low-level machine operator at a Bangalore factory in 2012, but working in the formal sector for the first time was fraught with challenges. India’s biggest garment export firm.

Company 10

Company Training Bottom-up Rate of Return 10

Harvard Business Review

SEPTEMBER 11, 2012

At these locations, any money made goes first to fund operations, and additional profits go to local charities. North American restaurant chain Panera Bread is experimenting with a nonprofit variation, where the company donates a number of existing stores to its "Panera Cares" foundation. BONUS BITS: Telecommunications Takedowns.

Apparel 8

Apparel Telecommunications Transportation Operations 8

Harvard Business Review

JUNE 14, 2016

Experience in an outside firm should be a requirement before embarking on your career in the family business, says Lachenauer. You’ll also gain much-needed perspective on what you hope the arc of your career might look like. Define your role and career path. “Ask for 360 reviews or employ a coach,” he says.

Real Estate 8

Real Estate Supply Chain Learning-by-Doing Career 8

LDRLB

MAY 26, 2014

Everybody was expanding and growing and you had this really crazy stuff going on, people who didn’t know how to operate in a competitive market. People like Braniff and People Express, even one of the startups, and Laker, they just didn’t quite know how to operate without the regulators as their customers. LARRY: Here it is.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

SEPTEMBER 11, 2015

Today, many high-profile companies— Cisco , Google , IBM , Samsung , Siemens , Disney , Volkswagen and Deutsche Bank , to name a few—contain such roving consulting groups to help solve the most critical strategy and operations problems throughout the business. Exceed client expectations. Attract top talent. Measure success.

Consultative 8

Consultative Team How To McKinsey 8

Harvard Business Review

OCTOBER 30, 2018

In fact, the percentage of millennials with full-time careers is rising at a brisk clip from 45% in 2016 to 66% in 2018, according to the data we collected. Consider Jody Greenstone Miller who has had a stunning career from the White House to the Walt Disney Company.

Quinn 10

Quinn Entrepreneur IPO Survey 10

Harvard Business Review

MARCH 12, 2014

The company’s twenty years of entrepreneurial success had positioned the company to reap greater financial rewards using a more disciplined operational focus. However, by the middle of the decade, Google was growing, YouTube was forming, and “operational excellence” wasn’t a differentiating strategy in technology.

Strategic Fit 8

Strategic Fit Rogers CEO Strategy 8

Harvard Business Review

FEBRUARY 24, 2014

In mid-September 2013, 10 professionals returning from multi-year career breaks walked into 270 Park Avenue in New York City to begin the J.P. The OnRamp Fellowship operates on a different model. Morgan ReEntry Program. All of the programs are paid.

Ulrich 8

Ulrich Cooper Gordon Diversity 8

Harvard Business Review

DECEMBER 23, 2016

The ManpowerGroup Contingent Workforce Index of 2013 showed 40% of all ManpowerGroup consulting engagements blended permanent and contingent workers. HR systems emphasize long-term relationships and high performance, with big investments in selection and development, amortized over a long career.

Strategy 8

Strategy Span of Control Finance How To 8

Harvard Business Review

SEPTEMBER 3, 2013

But I''ve just finished work on a new book with Paul Nunes on the new age of disruptive innovation (based on our March 2013 HBR article, " Big Bang Disruption "). If clauses had already been reviewed and agreed to in previous contracts, why not start with those rather than drafting from scratch? Operations Research Strategy'

Cost 8

Cost Open-book Disruptive Innovation Conference 8

Harvard Business Review

SEPTEMBER 27, 2016

In a 2013 Deloitte survey of executives at large companies, 39% said they were either “barely able” or “unable” to meet their needs for talent. There’s only one CEO of each of our careers—ourselves. The notion that education ends at the undergraduate level, the master’s level, or even the Ph.D.

Skills 8

Skills Company Core Competence Career 8

Harvard Business Review

FEBRUARY 28, 2017

Disadvantages at the referral stage may also affect career outcomes that are further downstream (e.g., Specifically, we examined the personnel records of nearly 16,000 employees hired from 2003 to 2013 in a large U.S.-based The firm followed a “promotion from within” policy that operated on a strict schedule.

Reference 8

Reference Sample Participative Diversity 8

Harvard Business Review

MAY 12, 2016

In December 2013 he was an up-and-coming young San Francisco entrepreneur and CEO of an incubator, when he posted an offhand comment on Facebook about homelessness in his city. Overnight, his career came to a complete standstill. Nobody can truly understand the ecosystem they operate in without getting out and wading in it.

Organization 8

Organization Incubator Reputation Entrepreneur 8

Harvard Business Review

APRIL 4, 2014

for 10+ years; deployment of design as an integrated function across the entire enterprise; evidence that design investments and influence are increasing; clear reporting structure and operating model for design; experienced design executives at the helm directing design activities; and tangible senior leadership-level commitment for design.

Venture Capitalist 8

Venture Capitalist Fashion B2B Hedge 8

Harvard Business Review

DECEMBER 13, 2013

But here’s what is most surprising to many about the marijuana industry: It’s filled with straight-laced people who built careers – and started successful companies – in other fields. billion in 2013 – up about 15% from the year before, according to our 2013 Marijuana Business Factbook. And I still do now.

Industry 10

Industry Retail Banking Brand 10

Harvard Business Review

JANUARY 19, 2015

For example, the power company Tenaga Nasional could send a leader with strong operating capabilities to work for several years at Malaysia Airlines, acquiring skills in turning around a troubled business. Peter Voser, the CEO of Royal Dutch Shell from July 2009, retired in May 2013.

CFO 8

CFO Leadership Development Telecommunications Cost 8

Harvard Business Review

JANUARY 26, 2015

Hundreds if not thousands of hospitals have responded to trends such as shorter average hospital stays, fewer surgeries, a shift to outpatient and home care, and reduced reimbursements by consolidating or overhauling their operations and laying off staff. We’ve certainly had to change too. We rarely hire from the outside.

Policies 8

Policies Chemicals Bond Fashion 8

Harvard Business Review

MARCH 12, 2018

They struggle to see how their labor contributes directly to the performance of the corporation, or how it helps the progress of their career. And at Björn Borg, their key performance indicators have improved after Bunge was brought in as CEO : net sales increased by 27% between 2013 and 2016, and operating profits tripled.

CEO 8

CEO Company Sports Fashion 8

Harvard Business Review

JULY 24, 2017

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We We have hired more than 5,000 new employees since beginning the effort in late 2013.) The first thing we did was engage in ongoing listening sessions. Very quickly, common concerns bubbled up.

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

NOVEMBER 25, 2015

One 2013 study illustrates this well. By surveying thousands of US workers, we measured how much the elements of a workplace — from how a job is designed to how performance is reviewed — affect ToMo. The third most sensitive element is the career ladder in an organization. Insight Center. Culture is an ecosystem.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

JANUARY 22, 2018

firms between 1996 and 2013. This gendered lens, which we believe affects how activist investors view the world, likely operates below conscious awareness, such that most investors are probably not aware of their own biases. And if female CEOs face more activist threats, their careers may suffer more.

CEO 8

CEO Sample Influence Strategy 8

Harvard Business Review

JULY 15, 2015

Getting the company back on its feet required a major boost in operating efficiency. We succeeded, but by 2013 we worried that we had taken our focus on results too far. They had no career consequences — no one outside of HR, not even managers’ bosses, saw them. We asked ourselves: What could we do differently?

Resistance 8

Resistance Long-term Short-term Self-aware 8

Harvard Business Review

JUNE 21, 2013

burden of running their companies’ day-to-day operations. growth in digital ads between 2013 and 2014. Reuters reporter Axel Threlfall says he finds it hard to believe the bankers when they say they were attracted to the industry as much by career opportunities and the prospect of interesting work as the salaries.

Advertising 8

Advertising Video Ethics PR 8

Harvard Business Review

OCTOBER 27, 2014

billion in 2013, making him the fifth highest-paid fund manager in the land. And now, just after passing the average life expectancy for an American male , he seems to be in the midst of the best run of his career. But Icahn’s campaign to get eBay to spin off PayPal succeeded last month. Then Andreessen quit the board.

Hedge 8

Hedge Venture Capitalist Letter Reputation 8

Strategy Driven

JANUARY 3, 2014

In it, Bogey reprised the 1930’s Broadway hit and movie that launched his career. I recommend that diversity audits, quality control reviews, ethics programs and other important regimen be conducted as part of Strategic Planning, rather than as stand-alone, distracting and energy diverting activities. Care about deadlines.

Energy 55

Energy Strategic Planning Succession Humphrey 55

Harvard Business Review

OCTOBER 30, 2013

But no, everybody knew then who the real boss was, as they know today that the boss at Mocidade is Solange Cruz Bichara Rezende , the 43-year-old president, seen weeping in this video clip after learning that her samba school had won the 2013 parade. What can large corporations operating in Brazil learn from all this?

Teamwork 9

Teamwork Absenteeism Class Motivation 9

Harvard Business Review

AUGUST 5, 2013

Gallup''s 2013 State of the American Workplace study found that as many as 70% of working Americans were unfulfilled with their jobs, 18% to such an extent that they are actively undermining their co-workers. See your career as a series of stepping stones, not a linear trajectory. Let go of the idea that careers are linear.

Career 14

Career Project Planning Skills 14

Harvard Business Review

JANUARY 22, 2016

On the Monday after the Paris terror attacks (and two weeks before the shootings in San Bernardino), I taught a session at Harvard Business School on what Boston’s response to the 2013 marathon bombings can tell us about going from “nothing to something” in cities. Careers get established. Let me explain.

Bureaucracy 8

Bureaucracy Banking Chief Operating Officer Innovation 8

Harvard Business Review

MARCH 26, 2018

” Famously, in 2013, Sheryl Sandberg, the chief operating officer of Facebook and a billionaire, published a book in which her advice for working women was to tell them to “lean in.” Monitor promotions and career advancement. The fallacy of meritocracy in male-dominated organizations is well-documented.

Self-aware 10

Self-aware Chief Operating Officer Document Influence 10

Harvard Business Review

MARCH 23, 2016

These larger companies, once considered pinnacles of career opportunity, have become employers of last resort. In the 2013 report of the same population, 82% of workers around the world did not trust their bosses to tell the truth. Unless the companies make radical changes, the best talent will go elsewhere.

Company 8

Company McKinsey Survey COO 8