Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. More than 85% of retail banking transactions are now digital. So are we witnessing the death throes of brick-and-mortar retail banking? So are we witnessing the death throes of brick-and-mortar retail banking? Finance Internet Retail' In our view, no.

Banking 10

Banking Retail Open-book Finance 10

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 11

Retail Merchandising Discount Price 11

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. We have hired more than 5,000 new employees since beginning the effort in late 2013.) What did we do?

Management 11

Management IPO Diversity Long-term 11

Harvard Business Review

JUNE 5, 2018

” Technological developments are often interesting to discuss in relation to relevance. For instance, numerous smartphone apps have been developed that do not solve any actual problems. An example of competition for preference is the retail industry, which has long been a battleground for customer preferences.

Stress 10

Stress Insourcing Uncertainty Retail 10

Harvard Business Review

MARCH 11, 2016

government is constantly sweeping up vast amounts of data on the details of the retail sector — buying and selling, getting and spending — just as it tracks census information and data on economic indicators such as GDP, employment and unemployment, and inflation. We emailed the Census official in charge of the retail trade data.

Merchandising 8

Merchandising Retail GDP Report 8

Harvard Business Review

JULY 31, 2014

Then, McDonald’s might follow the lead of other industries and develop a collaborative initiative with peer companies and some of its harshest critics. Following the 2013 Rana Plaza factory collapse , the Alliance for Bangladesh Worker Safety and the Bangladesh Accord on Fire and Building Safety were established to focus on that country.

Supply Chain 8

Supply Chain Compliance Franchising How To 8

Harvard Business Review

OCTOBER 28, 2014

It’s not been a great year for venerable retailer Sears, which is reputed to be closing 130 retail stores and laying off more than 5,000 employees. Founded in 1886 as a mail-order watch retailer, Sears was already 71 when it became an original member of the S&P 500 in 1957. Apparently, it was big data.

Retail 9

Retail Quinn Real Estate Apparel 9

Harvard Business Review

FEBRUARY 10, 2015

If businesses are to continue using personal data to create value for themselves and for their customers, they will need to manage it as carefully as they would money, in four key ways. Similarly, trust erosion triggered by Edward Snowden’s revelations of government surveillance in mid-2013 are estimated to have cost U.S.

Telecommunications 8

Telecommunications Cost-Benefit Analysis Reputation Survey 8

Harvard Business Review

APRIL 3, 2017

The CEO of a large Australian company called me to relay a particular strategy development problem his firm was facing, and ask for my advice. And Capabilities and Management Systems act as a reality check on the Where to Play and How to Win choice. Lafley, called Playing to Win.

First-mover Advantage 15

First-mover Advantage Retail Strategy Pharmaceuticals 15

Harvard Business Review

APRIL 23, 2014

The Lean Startup is an approach to developing new products that came out of “Agile” software development, with “sprints” (quick deliverables) and fast learning. In January 2013, Chip Blankenship, CEO of GE Appliances issued a challenge to the newly formed team: “You’re going to change every part the customer sees.

Ries 10

Ries Waterman Finance Competitive Advantage 10

Harvard Business Review

JULY 17, 2015

’” Purpose might have informed the management of two failed brands – Blockbuster and Radio Shack — differently. But as Netflix and online media channels developed, Blockbuster was no longer unique in fulfilling that purpose, and the way it fulfilled it became anachronistic.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

AUGUST 17, 2017

BlackRock, the largest asset manager in the world, recently said , “Environmental, social, and governance (ESG) factors relevant to a company’s business can provide essential insights into management effectiveness and thus a company’s long-term prospects.” It was an ambitious but concrete plan.

Execution 11

Execution Metrics Long-term Incentives 11

Harvard Business Review

APRIL 4, 2014

The tales of two companies, cell phone accessories retailer Cellairis and skin care products maker Rodan + Fields, illustrate the dangers of top-level strategic tinkering. They had the epiphany that they could use cheap retail space – the carts that sit in the middle of shopping malls – to sell mobile phone accessories, mostly cases.

Strategy 8

Strategy Wireless Company Retail 8

Harvard Business Review

NOVEMBER 12, 2018

Meanwhile, in a survey of 89 institutional investors by Callan , 43% of respondents said they incorporate sustainability factors into their investment decisions — up 21 percentage points from 2013. The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. Progress is measured with 169 targets.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

JUNE 24, 2013

If lucky, a start-up grows and develops a success formula. retailer, spent the last three decades improving its supply chain processes, and designing and launching a series of services, including smaller local convenience stores and online shopping. The danger is that their management approaches cannot sense or respond to shocks.

Organization 8

Organization Supply Chain Customer Intimacy Stress 8

Harvard Business Review

DECEMBER 28, 2017

Mugabe’s ouster and replacement with his one-time deputy, Emmerson Mnangagwa, was the most significant development in the Southern African nation since it gained independence from Britain in 1980. After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

FEBRUARY 6, 2014

A recent headline, “JCPenney Releases 2013 Sustainability Report,” reads like the punch line to a bad joke. But a different development is emerging in the area traditionally known as CSR. From its humble beginnings in post–World War II Sweden, IKEA, the home furnishings retailer, has been on a brand mission to improve people’s lives.

Brand 12

Brand Supply Chain Price Operations 12

LDRLB

MAY 26, 2014

There’s even a story that Reed Hastings wanted a meeting with the people at Blockbuster to essentially give them the technology, saying let us handle your DVDs by mail and your future streaming business; you focus on the retail store. The managers just don’t have the tool set often to operate. I haven’t found one anywhere near my town.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

DECEMBER 14, 2018

Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent. Here are three strategies for developing digital distribution approaches that minimize risk: Embrace Stealth. Minimize Pain.

Strategy 10

Strategy B2B Insurance Business Model 10

Strategy Driven

OCTOBER 11, 2013

Business development. Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Current management of both companies were ill-advised on handling the crises. K-Mart had become the odd retailer out but still kept 1,500 stores for its reorganization.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

APRIL 17, 2015

We also found that the professionals we spoke with at Accenture, in offices on three continents, consistently lauded the firm for its willingness to support innovations, from Accenture Development Partnerships to professional programs for First Peoples in Canada and support for call centers in native communities.

Innovation 8

Innovation Company Supply Chain Open-book 8

Harvard Business Review

JULY 2, 2015

For instance, ever since Goldman Sachs coined the term BRIC, China and India have pulled ahead of Brazil and Russia, whose growth fell below the group average between 2001 and 2013. Having said that, it is also true that executives need help managing their globalization gambits. Globalization decisions are undoubtedly complex.

Marketing 8

Marketing Benchmarking Globalization Construction 8

Harvard Business Review

JULY 15, 2015

Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. Some retailers have been able to increase sales conversions 10-15% by tailoring their social media content based on customers’ previous purchases, according to McKinsey research. in the past two years.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

JANUARY 12, 2018

Does a robot manage your money? A study by Deloitte estimated that “assets under automated management” (including hybrid offerings) in the U.S. This would represent between 10% and 15% of total retail financial assets under management. CSA Images/Printstock Collection/Getty Images. will grow to U.S. $5

Consultative 8

Consultative Strategy Advice McKinsey 8

Harvard Business Review

JULY 30, 2015

This continues a trend The Association of National Advertisers first reported in 2013. A brand manager at a Fortune 100 company expressed deep frustration to me: “We want to connect to our customers in a new way. But these companies aren’t getting rid of marketing – they’re just bringing it in-house.

Marketing 8

Marketing Advertising Trends Brand 8

Harvard Business Review

JUNE 30, 2014

As we were a product-centric organization, the shopping experience had played a supporting role, with individual elements of the experience managed by different organizational silos. Capability building puts an emphasis on developing “transformation champions.” Branding Change management Marketing'

Marketing 8

Marketing Brand Globalization Innovation 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

SEPTEMBER 11, 2013

This trend has created an opportunity to develop engaging content that increases brand awareness. Consumers spent six times as much time on retailers'' apps in December 2012 compared with the previous year. Ad dollars should go to developing useful and relevant apps that bond customers with the brand.

Advertising 8

Advertising Loyalty ROI Brand 8

Harvard Business Review

OCTOBER 25, 2017

In 2013 spending on care for people with the disease in the United States topped $100 billion. This program, our Fresh Food “Farmacy ,” has had clinical impacts superior to those provided by medications that cost billions of dollars to develop, and has done so at dramatically lower cost. Lee Hodges/Getty Images. >.

Class 8

Class Insurance Cost Health Care 8

Harvard Business Review

AUGUST 28, 2014

Some old technologies, after being rendered obsolete by better and cheaper alternatives (indeed even after whole industries based on them have been decimated), manage to “re-emerge” to the point that they sustain healthy businesses. In 2013 alone, Kickstarter users funded nearly 20,000 projects and committed nearly $500 million.

Disruptive Innovation 8

Disruptive Innovation Supply Chain Technology Parcell 8

Harvard Business Review

SEPTEMBER 11, 2013

This trend has created an opportunity to develop engaging content that increases brand awareness. Consumers spent six times as much time on retailers’ apps in December 2012 compared with the previous year. Ad dollars should go to developing useful and relevant apps that bond customers with the brand.

Advertising 8

Advertising Loyalty ROI Brand 8

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. It takes a careful mix of mission, management, and culture. One 2013 study illustrates this well. We saw this play out in retail, banking, telecommunications, and the fast food industry as well. Insight Center. How to Be a Company That Employees Love.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

MAY 20, 2015

It sometimes seems as if Frederick Winslow Taylor’s unfinished project is around right the corner: A time-and-motion utopia in which managers can track almost any aspect of employee behavior on a second-by-second basis. In 2013, at the U.S. In 2013, at the U.S.

Company 8

Company Long-term Bureaucracy Taylorism 8

Harvard Business Review

JUNE 14, 2016

When your manager is also your parent, sibling, or another relative, how do you keep things professional? And what about getting candid feedback for your own growth and development? That might mean dedicating time to professional networking and enrichment groups so that you keep up with business contacts and develop new skills.

Real Estate 8

Real Estate Supply Chain Learning-by-Doing Career 8

Strategy Driven

OCTOBER 25, 2013

Crisis management is so much more than handling of the media. Business development. We therefore mounted a full-scope crisis management initiative that focused heavily on after-the-crisis help for the victims and their families. The process of strategy development is not esoteric. Thinking Through the Strategies.

Crisis Management 79

Crisis Management Crisis Risk Management Budgeting 79

Harvard Business Review

OCTOBER 9, 2013

As part of the AIA, on March 16, 2013, the United States adopted a first-inventor-to-file regime. Typically, the launch of a new product design includes market research, independent testing, previews to select retailers and journalists, and discussions with suppliers about how to manufacture the proposed design.

Magazine 8

Magazine Engineering Productivity Products 8

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. That helped account managers focus their pitch on the client’s business issues and build rapport. And that really is on the backs of marketing.”

P&L 10

P&L Banking Marketing Call Center 10