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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

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What are the best cryptocurrency exchanges in the world?

Strategy Driven

With the growing popularity of the topic of cryptocurrencies, more exchanges offering transactions using virtual coins appear on the market. In 2013, Zhao joined the Blockchain.info team as a member of a group working on a portfolio dedicated to cryptocurrencies. What are the best cryptocurrency exchanges in the world?

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WHE05: New Tools for Health Care Consumerism | with Clayton Nicholas from Change Healthcare

Engaging Leader

In this episode, Jesse and Clayton Nicholas discuss three products offered by Change Healthcare: Cost Lookup - helps employees compare quality, cost and convenience for a prescription, medical, dental, or vision service with results based on an individual''s plan, network, and location. Clayton, thanks for joining us.

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Applying Quality as a Business Strategy at Hallmark Building Supplies

Deming Institute

This webcast shows Louie Paynter’s presentation, Hallmark Building Supplies ’ Approach to Applying Quality as a Business Strategy, at the 2012 Annual Deming Conference. I have written about this presentation in 2013 with a few selected clips from the presentation. Guest post by John Hunter.

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Smart Marketing for Small Businesses

Strategy Driven

You probably didn’t answer, “How to implement effective marketing.” ” Marketing can sometimes slip through the cracks given the constant and pressing demands of sales, client service, and internal operations. Why is marketing important for your business? Writing is a key element of marketing.

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Employee Empowerment: A Key Force in Leadership

Lead on Purpose

Perhaps a manager is present to take care of the problem, or maybe you have to wait for a phone call; either way, neither you nor the employee are pleased with the lack of progress during your interaction. This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey.

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Leadership Matters

N2Growth Blog

In the text that follows you’ll hear Sam’s views on leadership, the state of the market, and you’ll be introduced to his retirement ambitions and the future challenges for the boardroom, following his return to Perth, Australia. On with the interview. I have been extremely fortunate to have had a very varied career.

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