Leading Blog

FEBRUARY 19, 2014

I was struck not only by their disciplined approach but also by their freedom to discover, develop and design within broad operating parameters—conditions I did not typically associate with large, for-profit corporations. There I observed a wide array of Abbott executives, scientists and managers. General Business'

Decentralization 283

Decentralization Organizational Behavior Short-term Public Relations 283

Strategy Driven

JUNE 8, 2016

Can nuclear plants be operated competitively in today’s market? Since 2013, utility executives have announced the early retirement of twelve reactors and Wall Street estimates reveal another dozen to be at risk; raising the question: Can nuclear plants be operated competitively in today’s market?

Payback Period 50

Payback Period Power Chief Executive Officer Supply Chain 50

Skip Prichard

JUNE 3, 2020

When it finally came to my attention, I realized right away that large-scale, controlled experimentation would revolutionize the way all companies operate their businesses and how managers make decisions. For centuries, we’ve built and organized scientific and technological knowledge through testable explanations and predictions.

Power 93

Power Kahneman Open-book Learning-by-Doing 93

Chartered Management Institute

DECEMBER 2, 2013

Big Data, and its close cousin the Internet of Things, are among the trendier terms of 2013. It often helps if the executive in charge is not from IT, but from operations or marketing, and that there are close links with customer-facing and other operational roles. They are transforming each and every business model. The reason?

Leadership Styles 83

Leadership Styles Human Capital Ethics McKinsey 83

HR Digest

MAY 1, 2019

The contribution of technology in improving customer experience is well documented, but little has been done in using it for enriching workplace experiences. Diane Gherson is a trailblazer when it comes to introducing agile technologies in the gamut of Human Resources. Digital technologies forced-disruption of all that.

Agility 90

Agility Self-aware Innovation Human Resources 90

Strategy Driven

JUNE 11, 2013

A performance measurement system’s complexity and organizational impact can bring with it many people, process, and technology challenges post implementation. This evolution is not without its costs or problems. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. The text above is only a small portion of this article.

System 50

System KPI Metrics Newsletter 50

Harvard Business Review

DECEMBER 31, 2015

They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs. To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. It was fully integrated into emergency room operations at St.

Technology 8

Technology Mayo Health Care Engineering 8

Skip Prichard

JULY 15, 2019

They tend to think of innovation as a shiny new product or service that incorporates a major advance in technology—something like the Model T or the iPhone. Because it takes an enormous amount of money to find a truly revolutionary technology or product. Bringing a new prescription drug to market, for example, now costs nearly $2.6

How To 75

How To Middle Management Innovation Technology 75

Strategy Driven

DECEMBER 23, 2013

Over the past two decades, technology has advanced exponentially; and with that burgeoning growth, IT organizations have seen tremendous expansion. Customer centricity as a strategy reorients the entire business-operating model around the customer; it means understanding the customer’s point of view and respecting the customer’s interest.

Organization 58

Organization Open-book Innovation Technology 58

Mills Scofield

JANUARY 14, 2014

” The morning prayers of the local population could be heard echoing through the loudspeakers outside the large 25-foot concrete T-walls topped with barbed wire that surround our compound, a Forward Operating Base within an Afghan Air Force base. As such, 75% of Americans seek the opportunity for service opportunities in other ways.

Emotional Intelligence 150

Emotional Intelligence Participative Short-term Letter 150

Harvard Business Review

AUGUST 5, 2015

Investing in technology can help lift people out of poverty, and investments that use technology for development are good for business, creating millions of new customers. Using information and communications technology (ICT) for development is fairly common, but surprisingly, most digital divide projects don’t generate revenue.

Technology 8

Technology Globalization Project System 8

Harvard Business Review

AUGUST 11, 2014

Small businesses are also instrumental to our innovation economy; small firms produce 13 times more patents per employee than larger firms and employ more than 40% of high technology workers in America. The majority of small businesses rely on such loans, and in the fall of 2013 alone, 37% of small businesses applied for credit.

Technology 9

Technology Banking Class Real Estate 9

Harvard Business Review

OCTOBER 18, 2013

Cost cutting is difficult in any industry, but it’s particularly challenging in healthcare, where organizations are simultaneously undergoing a major transformation to improve care and the patient experience. Banner’s leaders made a conscious choice to eschew industry benchmarks in the cost initiative. Vision before action.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JANUARY 28, 2014

Consider the harrowing events after the crash-landing of Asiana Airlines Flight 214 last July 6th 2013. It is in the first 15 minutes of a medical encounter—which, studies show, is the average amount of time that patients meet with their primary care physician—that up to half of all medical costs are set in motion.

Cost 8

Cost Health Care System Software 8

Strategy Driven

NOVEMBER 7, 2013

The last decade ushered in an economic meltdown and technological breakthroughs that have forever changed the business world as we knew it. The near-universal rush to cut costs and headcount is more likely distracting us from, rather than enabling, the real work of retooling our enterprises to be competitive in this new world.

Ohno 50

Ohno Productivity Products Six Sigma 50

Harvard Business Review

DECEMBER 31, 2013

Editorial driven approaches at MIT Technology Review and Fast Company can trip over hype (recall how Fast Company in 2009 named “Team Obama” its most innovative company ?). You can even give a hint – two of the three are technology companies from America’s West coast, and one is from Asia.

Innovation 8

Innovation Company Supply Chain Business Model 8

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MAY 12, 2014

The former states that digital technology and robotics are advancing at such a pace that: “Professions of all kinds — from lawyers to truck drivers — will be forever upended. But over time technology is a far more reliable path to increased productivity. Technology' Companies will be forced to transform or die.”

Offshoring 9

Offshoring Outsourcing Technology Short-term 9

Harvard Business Review

APRIL 23, 2014

There is a lot at stake here for GE’s operations strategy. In January 2013, Chip Blankenship, CEO of GE Appliances issued a challenge to the newly formed team: “You’re going to change every part the customer sees. In January 2013 the team came out with a “minimum viable product.” and compete successfully.

Ries 10

Ries Waterman Finance Learning-by-Doing 10

Harvard Business Review

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. million reduction in fuel costs for the firm over the eight-month study period.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

DECEMBER 14, 2018

Companies increasingly use digital technologies to circumvent distributors and enter into direct relationships with their end-users. Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent.

Strategy 10

Strategy B2B Insurance Business Model 10

Harvard Business Review

DECEMBER 15, 2015

Roughly 80% of individuals and families who bought their health insurance through an SBM or FFM in 2014 received a tax credit to defray the cost of premiums and out-of-pocket expenses. Since 2013, an estimated 16.4 This reduction will affect all of our operations, including staffing, customer service, outreach, and marketing.

Insurance 8

Insurance Health Care Cost Learning-by-Doing 8

Harvard Business Review

APRIL 14, 2017

IT was using AI to resolve employees’ tech support problems, automate the work of putting new systems or enhancements into production, and make sure employees used technology from approved vendors. And it wasn’t just to detect a hacker’s moves in the data center. Our research says otherwise.

Company 12

Company Survey Finance Engineering 12

Harvard Business Review

NOVEMBER 30, 2017

In fact, MGI analysis of financial data shows that large publicly traded US manufacturing firms, most of them multinationals with revenues greater than $500 million, averaged returns on invested capital of 22% from 1997 to 2013. manufacturers do source from domestic suppliers, they tend to regard them purely as a cost center.

Supply Chain 8

Supply Chain McKinsey Incentives Bottom-up 8

Harvard Business Review

OCTOBER 19, 2015

But that policy came at the cost of badly degraded incentives for providers to invest in new technologies, leaving the EU with minimal cable Internet, fiber-optic networks, or high-speed mobile broadband. Since 1996, and even during the most recent recession, private network operators in the U.S. The result is that the U.S.

Price 8

Price How To Policies Report 8

Harvard Business Review

JANUARY 20, 2015

What, another clarion call urging executives to fundamentally rethink their business models through digital technology? Yet huge opportunities exist in using digital technology to evolve your business model by rethinking your existing products, economic models, and digital assets. The business media have had no shortage of these.

Business Model 8

Business Model Insurance Technology Audience 8

Harvard Business Review

MAY 15, 2014

s Co-operative Bank in June 2013. This shortfall resulted in its parent, Co-operative Group, ceding control of the bank to bondholders, including U.S. We have developed a simple yet powerful framework that leadership teams can use to navigate the digital landscape and avoid the kinds of problems that Co-operative Bank suffered.

Banking 8

Banking Project Enterprise Architecture CIO 8

Harvard Business Review

SEPTEMBER 11, 2015

Today, many high-profile companies— Cisco , Google , IBM , Samsung , Siemens , Disney , Volkswagen and Deutsche Bank , to name a few—contain such roving consulting groups to help solve the most critical strategy and operations problems throughout the business. ” We do not execute a central mandate (e.g.,

Consultative 8

Consultative Team How To McKinsey 8

Harvard Business Review

DECEMBER 28, 2017

.” Once one of Africa’s most developed markets – with a solid education system, good infrastructure, and a relatively large middle class – decades of mismanagement have cost Zimbabwe. After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

SEPTEMBER 23, 2015

In 2013, about 96% of eligible heart attack Medicare patients received this basic medication, which means 5,761 patients admitted for heart attack did not. Measuring Costs and Outcomes in Healthcare. In 2013, only 71% of the patients surveyed highly rated their recent hospital experience. Insight Center. Sponsored by Medtronic.

Survey 8

Survey Health Care Process Quality 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. Yet executives are often reluctant to place sustainability core to their company’s business strategy in the mistaken belief that the costs outweigh the benefits.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MAY 14, 2013

Just as America''s visa rules enabled the rapid growth of India''s information-technology companies over the last two decades, the Obama Administration''s recent drive to reform immigration regulations could prove to be a turning point for them. In the same way, India''s information technology giants must bite the bullet today.

Offshoring 8

Offshoring Information Technology Automotive Technology 8

Harvard Business Review

MAY 28, 2014

As Quartz reported last year: Members of the Glass operations team have been on the road showing it off to companies and organizations, and they told Quartz that some of the most enthusiastic responses have come from manufacturers, teachers, medical companies, and hospitals. The comparison to the PC is telling.

Strategy 10

Strategy Early Adopters Innovation Proposal 10

Harvard Business Review

FEBRUARY 26, 2018

Twitter reported a loss of $79 million before its IPO, yet it commanded a valuation of $24 billion on its IPO date in 2013. As digital companies become more prominent in the economy, and physical companies become more digital in their operations, income statements too become less meaningful in investors’ decisions.

Company 8

Company Intangible Assets Depreciation IPO 8

Harvard Business Review

DECEMBER 6, 2016

Startups and major tech companies, notably Alphabet’s Google X division , are investing heavily in smart car technology, as are network ride-sharing companies such as Uber and Lyft. “Self-driving” or “smart” cars will simply become whatever we call the next generation of transportation technology.

Transportation 8

Transportation Technology Software Supply Chain 8

Harvard Business Review

SEPTEMBER 14, 2012

Such companies should pay close attention to the different ways in which the Justice Department claims egregious BP behavior and prevent such actions in their own operations. In March, BP settled civil claims by private plaintiffs for $7.8 See implicit BP admissions in its recommendations.).

Industry 14

Industry Operations Report Globalization 14

Harvard Business Review

FEBRUARY 12, 2016

People were asked about GM products, upholstery textures, colors, vehicle designs, and technology, and their feedback was incorporated into GM vehicles. How technology is changing the way we work. Weaver’s staff sent three million mailings a year to GM and non-GM customers, achieving a remarkable 25% response rate.

Media 8

Media Automotive Globalization Active Listening 8