Harvard Business Review

JULY 31, 2014

The National Labor Relations Board ruling on Tuesday that McDonald’s could be held responsible for labor conditions in its franchisees’ operations has business groups and lawyers crying foul. McDonald’s says it will appeal, contesting the determination that it exercises “significant control” over the practices of its franchisees.

Supply Chain 8

Supply Chain Compliance Franchising How To 8

Harvard Business Review

SEPTEMBER 13, 2017

For slaughterhouses and retailers (Brazilian operations), we also projected positive benefits: $20 million to $120 million (0.01% to 0.1% From 1993 to 2013 the cattle herd in the Brazilian Amazon rain forest — covering most of country’s northern region — expanded by nearly 200%, to more than 60 million head.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

APRIL 23, 2014

There is a lot at stake here for GE’s operations strategy. In January 2013, Chip Blankenship, CEO of GE Appliances issued a challenge to the newly formed team: “You’re going to change every part the customer sees. In January 2013 the team came out with a “minimum viable product.” At times it drove the materials manager crazy.”

Ries 10

Ries Waterman Finance Competitive Advantage 10

Harvard Business Review

OCTOBER 28, 2014

It’s not been a great year for venerable retailer Sears, which is reputed to be closing 130 retail stores and laying off more than 5,000 employees. Founded in 1886 as a mail-order watch retailer, Sears was already 71 when it became an original member of the S&P 500 in 1957. Apparently, it was big data.

Retail 9

Retail Quinn Real Estate Apparel 9

Harvard Business Review

NOVEMBER 21, 2013

In April 2013, over 1,100 workers died in Bangladesh when a garment factory complex called Rana Plaza collapsed. That’s the discussion I moderated on November 18, 2013, at the Boston Global Forum. Many major retail brands, such as Europe’s H&M and Zara and the U.S.’s Such collective action is essential. Global business'

Retail 8

Retail Globalization Short-term Price 8

LDRLB

MAY 26, 2014

There’s even a story that Reed Hastings wanted a meeting with the people at Blockbuster to essentially give them the technology, saying let us handle your DVDs by mail and your future streaming business; you focus on the retail store. The managers just don’t have the tool set often to operate. LARRY: Here it is.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

SEPTEMBER 10, 2018

Since at least the time of Frederick Taylor, the father of “scientific management,” control has been central to corporate organization: Control of costs, of prices, of investment and—not least—of people. When a new project comes in, the manager does not devise a plan to complete it. billion in revenue in 2013.

Team 14

Team Scientific Management Taylorism Taylor 14

Harvard Business Review

JUNE 24, 2013

retailer, spent the last three decades improving its supply chain processes, and designing and launching a series of services, including smaller local convenience stores and online shopping. having sacrificed customer intimacy for increased operational excellence gains through widespread cost cutting, are well documented.

Organization 8

Organization Supply Chain Customer Intimacy Stress 8

Harvard Business Review

MAY 9, 2014

In e-commerce, advances in tracking and analytics have made it possible for retailers to understand what individual customers are doing before they make a purchase, and to gather and analyze hundreds and thousands of data points to identify trends. Take Alex and Ani, which designs and retails jewelry, and Belk, a department store chain.

Retail 12

Retail Chief Technology Officer Technology Merchandising 12

Harvard Business Review

NOVEMBER 12, 2018

Meanwhile, in a survey of 89 institutional investors by Callan , 43% of respondents said they incorporate sustainability factors into their investment decisions — up 21 percentage points from 2013. Compensation committees often start by tying bonuses and long-term incentives to goals related to compliance and risk management.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

NOVEMBER 28, 2013

In this new operating environment, I find more and more multinationals looking to new frontier markets for growth while demanding profitability from their emerging-market operations. Additionally, managing corrupt business practices often makes it difficult for MNCs to realize growth potential in the short term. Latin America.

Marketing 8

Marketing GDP Automotive Supply Chain 8

Harvard Business Review

OCTOBER 6, 2016

Former employees have alleged a “soul-crushing” culture of fear and daily intimidation by managers, where they were pressured to reach extreme sales goals, some by breaking the law. The bank has since fired 5,300 employees for the illegal behavior and eliminated retail bank sales goals entirely.

Banking 10

Banking Committee Leadership Ethics 10

Harvard Business Review

DECEMBER 28, 2017

After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S. An influx of capital could also result in a revival in the formal retail sector (e.g., Lower-income consumers also present a lucrative opportunity.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

FEBRUARY 6, 2014

A recent headline, “JCPenney Releases 2013 Sustainability Report,” reads like the punch line to a bad joke. And Coca-Cola’s 5by20 initiative which empowers female entrepreneurs in developing countries to operate neighborhood stores that sell its products and create an upward spiral of economic development.

Brand 12

Brand Supply Chain Price Operations 12

Harvard Business Review

JULY 17, 2015

’” Purpose might have informed the management of two failed brands – Blockbuster and Radio Shack — differently. The brand died a slow death, beginning when Blockbuster filed for bankruptcy in 2010 and then ultimately when its acquirer, Dish Network, decided to shut down all video rental operations in 2013.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

MARCH 31, 2015

While consumers are rightfully worried that their personal information may be compromised, shareholders and companies’ management have a wider set of concerns, including loss of intellectual property, operational disruption, decreased customer trust, tarnished brand, and loss of investor commitment. The stock price declined 0.3%

Price 8

Price Long-term Banking Short-term 8

Harvard Business Review

NOVEMBER 2, 2016

retailers in customer satisfaction and its market value declined by 55%, the board stepped back in, meeting with employees and learning how to restore the company’s original focus on a close, advisory relationship with customers. Lose an owner’s mindset and leaders turn into managers, then custodians and, ultimately, bureaucrats.

Company 8

Company Bureaucracy Long-term Competitive Advantage 8

Harvard Business Review

DECEMBER 14, 2018

Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent. Microsoft was able to do so largely due to its monopolization of the desktop operating system market. Minimize Pain.

Strategy 10

Strategy B2B Insurance Business Model 10

Harvard Business Review

JANUARY 12, 2018

Does a robot manage your money? A study by Deloitte estimated that “assets under automated management” (including hybrid offerings) in the U.S. This would represent between 10% and 15% of total retail financial assets under management. Companies are both operators and investors. will grow to U.S. $5

Consultative 8

Consultative Strategy Advice McKinsey 8

Harvard Business Review

JANUARY 13, 2014

But for 2013 he was only about 15 percent on target. But his 2013 forecasts were certainly within the realm of the possible; they just failed to materialize this year. Far too often companies watch regulation on a national basis in their countries of operation, missing small regulatory changes occurring in a province or state.

Uncertainty 8

Uncertainty Pharmaceuticals Industry Marketing 8

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Current management of both companies were ill-advised on handling the crises. K-Mart had become the odd retailer out but still kept 1,500 stores for its reorganization. Those We Bring Upon Ourselves.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

JULY 30, 2015

This continues a trend The Association of National Advertisers first reported in 2013. A brand manager at a Fortune 100 company expressed deep frustration to me: “We want to connect to our customers in a new way. But these companies aren’t getting rid of marketing – they’re just bringing it in-house.

Marketing 8

Marketing Advertising Trends Brand 8

Harvard Business Review

FEBRUARY 7, 2014

The company has adopted an Amazon-esque strategy; it now owns and operates twelve large warehouses well located to deliver loads of flooring, roofing, and other heavyweight building materials to do-it-yourself homeowners and contractors. Sales doubled in 2013. Until 2013, the rocks were reevaluated every 90 days.

Venture Capitalist 8

Venture Capitalist Brainstorming Proposal CEO 8

Harvard Business Review

JUNE 4, 2014

After an unprecedented decade of growth, analysts wrote off 2013 as a year to forget for Apple. After all, it grew from $7 billion in 2003 to $171 billion in 2013 by entering established (albeit still-emerging) markets with superior products — something the model suggests is a losing strategy.

Industry 9

Industry Wireless Advertising Content 9

Harvard Business Review

JULY 2, 2015

For instance, ever since Goldman Sachs coined the term BRIC, China and India have pulled ahead of Brazil and Russia, whose growth fell below the group average between 2001 and 2013. Finally, operating conditions differ significantly within the country groups. Moreover, the differences between the countries have grown over time.

Marketing 8

Marketing Benchmarking Globalization Construction 8

Strategy Driven

OCTOBER 25, 2013

Crisis management is so much more than handling of the media. We therefore mounted a full-scope crisis management initiative that focused heavily on after-the-crisis help for the victims and their families. Another energy industry client operated coal mines. There are three aspects to Crisis Management and Preparedness.

Crisis Management 79

Crisis Management Crisis Risk Management Budgeting 79

Strategy Driven

OCTOBER 4, 2013

The insightful companies examine their own backyards… applying the discussions, uncoverings and applicabilities to how they will better manage in the future. Recommendations for crisis management and preparedness as part of macro planning are offered. The Business Tree : Growth Strategies and Tactics for Surviving and Thriving.

Crisis 59

Crisis Airlines Transportation Crisis Management 59

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. It takes a careful mix of mission, management, and culture. One 2013 study illustrates this well. We saw this play out in retail, banking, telecommunications, and the fast food industry as well. Insight Center. How to Be a Company That Employees Love.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

JUNE 21, 2013

burden of running their companies’ day-to-day operations. Most managers assume that customers love getting gifts, especially in front of other people. In fact, a survey of retail managers suggests that a majority think customers are happier getting preferential treatment in public than in private. Stop Judging Me.

Advertising 8

Advertising Video Ethics PR 8

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. That helped account managers focus their pitch on the client’s business issues and build rapport. And that really is on the backs of marketing.”

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

JUNE 14, 2016

When your manager is also your parent, sibling, or another relative, how do you keep things professional? Toby Bozzutto’s father, Tom, never asked him if he wanted to work in the family real estate management company. Working in the family business can be fraught. It always ends badly.

Real Estate 8

Real Estate Supply Chain Learning-by-Doing Career 8

Harvard Business Review

JULY 31, 2015

In 2013, Ashley Stewart was on the brink of bankruptcy — its second in a little over three years. Decades of operating losses and rampant turnover in both the employee base and ownership group had cemented a fearful culture. To give her a chance, I resigned from the board to become CEO in August 2013.

Fashion 8

Fashion Operations Brand Retail 8

Harvard Business Review

OCTOBER 16, 2018

” She continues: “Since 2013, two incidents of sexual harassment have been identified. First of all, take stock of the many corporations that rely on your company’s business, either as a buyer, a retailer, or a contractor.

Supply Chain 8

Supply Chain Power Report Industry 8

Harvard Business Review

MAY 12, 2014

By October 2013, Amazon CEO Jeff Bezos noted that they had “ deployed 1,382 Kiva robots in three Fulfillment Centers. ” Yet Amazon continues to significantly grow its number of employees in these fulfillment centers, adding 20,000 full-time employees in the U.S. For managers, the trend toward botsourcing will require a shift in thinking.

Offshoring 9

Offshoring Outsourcing Technology Short-term 9

Harvard Business Review

JANUARY 10, 2013

Managers at companies like General Motors, Sears, and Eastman Kodak simply didn't have the tools to spot and respond to would-be disruptors. What disruptive innovations are set to take similarly big strides in 2013? A generation ago, incumbents that struggled to respond to disruptive innovations had an excuse. 3-D printing.

Trends 8

Trends Disruptive Innovation Christensen Business Model 8

Harvard Business Review

DECEMBER 18, 2012

A GreenBiz report indicated that progress had slowed or even regressed, but MIT and BCG also declared that sustainability had reached a "tipping point" with more companies putting sustainability "on the management agenda.". In reality, both views were right. In his November newsletter , he demonstrated exactly how much of a drag on the U.S.

Supply Chain 10

Supply Chain Constraint P&L Energy 10