Lead Change Blog

OCTOBER 4, 2017

Is your product as cutting edge as Tesla? And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Terry Starbucker

SEPTEMBER 20, 2015

So much so, that last year I started to write nearly as much about them as I did about my first love, leadership. What was it about these people that could have possibly pulled me away from my true north, my quest to find the best of More Human leadership? Take care of your teammates. It may cost more, but it pays off.

Entrepreneur 150

Entrepreneur Leadership Hotels Bottom-up 150

Strategy Driven

JULY 25, 2021

For example, a course in leadership could help to earn you a leadership certificate. It can often become a fun challenge for hotels to earn that extra star rating, for an investment firm to achieve GIPS compliance or for a farm to achieve organic certification. This can lead to more productive and successful relationships.

Ethics 115

Ethics Hotels Compliance Course 115

Lead Change Blog

OCTOBER 4, 2017

Is your product as cutting edge as Tesla? And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

N2Growth Blog

AUGUST 30, 2016

Through shrewd marketing efforts, failed competitors and helpful legislation (which requires its availability at public schools), Mylan has cornered the market on this allergy medication. And against that, manufacturing the product, distributing the product, enhancing the product, investing.” So $137 per pen.

Health Care 150

Health Care Pharmaceuticals Market Penetration Price 150

Lead Change Blog

SEPTEMBER 23, 2016

I’ve been tasked with the content marketing effort for a hotel website and a key part of it is the blogging strategy. In our example, we have a node for ‘hotel specific’ which is designed to encourage thought on potential blog titles that relate to the hotel itself. From each node, you can extend further to ‘child nodes’.

Stress 150

Stress Hotels Project Brainstorming 150

First Friday Book Synopsis

SEPTEMBER 4, 2013

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Joseph A. Michelli McGraw-Hill (2013) How one coffee shop in Seattle became 20,891 in 62 countries This is the second book in which Joseph Michelli focuses on lessons to be learned from the Starbucks organization.

Hotels 75

Hotels Books Review Blog 75

The Practical Leader

APRIL 6, 2022

.” These shifts have profound implications for leadership and culture. And don’t delegate purpose to marketing. ” Hotel company: “ Making people away from home feel they are among friends.” Creating leadership energy is an inside job.

Mintzberg 111

Mintzberg Pharmaceuticals Energy McKinsey 111

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Alcoa was founded nearly 100 years before O’Neill took the reins, and it enjoyed a virtual monopoly on aluminum production in the United States for the first half of that.

Crisis 131

Crisis Hotels Motivation Industry 131

Lead Change Blog

MARCH 17, 2015

I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. Our benefits suck, we have to stay in cheap hotels when we’re on the road, and he took away the daycare, casual Friday, and office parties at Christmas time.”. He paused to gauge my interest, and then continued.

Hotels 150

Hotels Morale Commitment CEO 150

Chart Your Course

FEBRUARY 29, 2016

Almost at a gut level, we know that a great work culture leads to increased company efficiency, productivity and employee satisfaction, though proving it is a little tricky. As a strategic asset, it will create market shares for the company. Other organizations with powerful brand cultures include Zappos and Ritz-Carlton hotels.

Skills 100

Skills Company How To Hotels 100

Lead on Purpose

MAY 26, 2009

At the end of the day, happy customers spread the word about your products and services and you get more happy customers. We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks. Next I called the Marriott hotel.

Examples 113

Examples Hotels Productivity Products 113

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Alcoa was founded nearly 100 years before O’Neill took the reins, and it enjoyed a virtual monopoly on aluminum production in the United States for the first half of that.

Crisis 78

Crisis Hotels Motivation Industry 78

Tanveer Naseer

MARCH 16, 2011

In their book, Moffitt and Dover define wikibrands as “a progressive set of organizations, products, services, ideas, and causes that tap into the powers of customer participation, social influence, and collaboration to drive business value”. Social Media and the True Meaning of Leadership.

Review 167

Review Books Brand Hotels 167

Eric Jacobson

NOVEMBER 11, 2021

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Evangelist : Sparks imagination by telling a story, plants seeds for future products, conveys experiences and emotions. The Outsider : Brings a “beginner’s mind” to reimagine and reinvent an industry or product category.

Entrepreneur 65

Entrepreneur Succession Self-aware Storytelling 65

Coaching Tip

APRIL 23, 2013

A growing body of evidence shows that the ability to be smarter with ones feelings is tied to improved leadership, effectiveness, relationships, decision-making health and well-being; all of which help higher emotional intelligence (EQ) leaders create greater economic and societal value. “EQ John Agno: Can''t Get Enough Leadership.

Freedman 113

Freedman Emotional Intelligence Self-aware Chief Operating Officer 113

Rich Gee Group

NOVEMBER 13, 2010

I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. How To Be More Productive When You Work From Home.

Workshop 188

Workshop Licensing PR Ethics 188

Eric Jacobson

MARCH 25, 2021

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Evangelist : Sparks imagination by telling a story, plants seeds for future products, conveys experiences and emotions. The Outsider : Brings a “beginner’s mind” to reimagine and reinvent an industry or product category.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

Eric Jacobson

NOVEMBER 30, 2020

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Evangelist : Sparks imagination by telling a story, plants seeds for future products, conveys experiences and emotions. The Outsider : Brings a “beginner’s mind” to reimagine and reinvent an industry or product category.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

Sales Wolf Blog

AUGUST 30, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time.

Blog 124

Blog Maslow Talent Management Human Resources 124

N2Growth Blog

SEPTEMBER 9, 2010

Hopefully their example will raise the standards of leadership in our national life. Here's link to a post of mine a couple of years ago: Dan Nigro, Rick Rescorla and the Leadership Lessons of 9/11 [link]. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute.

Blog 362

Blog Hotels Follow-up Brand 362

Strategy Driven

MAY 23, 2016

Most people (you included and me included) expect someone friendly, someone helpful when you need them, to be served in a timely manner, to be given fair value, to be presented with a quality product, to make the process quick and easy, and to be thanked whether you give them the business or not. Then the question is: What do you get?

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

APRIL 27, 2016

Know your product(s) better than anyone. Know your competitions’ products and how to show the observable differences between you and the competition. Cindy Novotny has been branded a “Radical Mentor” by thousands of executives around the world for her straight forward, no nonsense approach to leadership.

Guidelines 50

Guidelines Hotels Follow-up Commitment 50

Skip Prichard

JULY 22, 2019

Whether you have invented an amazing new technology or product, you could still fail. He died virtually penniless in a hotel room in New York. 5] There are also many opportunities to create a new venture—launching a new product, service, or business—inside a company as a corporate entrepreneur (or intrapreneur).

Innovation 80

Innovation Social Capital Reputation How To 80

Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Terry Starbucker

OCTOBER 7, 2012

I’ve been thinking a lot about legacy lately, and how certain leaders are able to leave an exceptional imprint on a business – an imprint that fuels and inspires all who subsequently step in their shoes, or into other leadership roles.

Hotels 300

Hotels Leadership Class Video 300

Harvard Business Review

JULY 16, 2014

Unlike closed marketing systems, characterized by agencies that wall off their in-house talent (creating a scarce and expensive resource), open marketing systems seek talent from anywhere in the world to solve problems, and then curate the best answers. All of these are taking a piece of the traditional marketing spend.

Marketing 8

Marketing Disintermediation Hotels Brand 8

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

JANUARY 26, 2011

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. TheStreet.com steers us toward the stocks we should buy.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

JULY 16, 2013

Most of the executives I meet with, regardless of their industry, now promote UX as key to their product strategy. For a designer like myself, it''s easy to recognize which executives know their products intimately, and which manage from a spreadsheet. The CEO as Lead Product Designer. They use their products on a daily basis.

Leadership 10

Leadership Ries CEO Productivity 10

Harvard Business Review

NOVEMBER 12, 2018

A new study out by Spencer Stuart shows an insane number of chief marketing officers who’ve been fired during 2018. I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO.

Brand 10

Brand How To CEO Marketing 10

Strategy Driven

OCTOBER 15, 2012

HERE’S THE REAL LESSON: (And it can be applied to ANY sales situation where the buyer is wanting a service or a product and needs your help to “find the right answers and achieve the required or desired outcome.”) If I call a hotel to book a room and they say, “Sorry, we’re full,” I respond, “Oh, I guess I don’t need a room after all.”.

Customer Loyalty 50

Customer Loyalty Seminar Hotels Price 50

Harvard Business Review

DECEMBER 8, 2011

Market Position: Contracts, licenses, legal monopolies, customer lists. The top two elements, market position and brand — with items like goodwill, customer lists, reputation and contracts — are largely a measure of how well companies are building trust with consumers and the wider community.

Brand 15

Brand Hotels Reputation Franchising 15

Harvard Business Review

MARCH 26, 2012

Manhole covers have to be one of the most generic, standardized building products one can buy. I suspect that it is a highly competitive market, probably relatively regional, that achieves low cost because almost every plate ordered is the same. They paid for it, and despite their current high market value, they probably still do.

Hotels 16

Hotels Document Retail Innovation 16

Harvard Business Review

MARCH 15, 2016

Most workdays aren’t terribly productive. The idea is to fast-forward a project, so you can see what the end result might look like and how the market will react. How to Boost Your Team’s Productivity. 9 Productivity Tips from People Who Write About Productivity. ANDREW NGUYEN/hbr staff. Ron Friedman.

Consensus 8

Consensus Hotels Project Fast Follower 8

Harvard Business Review

MARCH 14, 2016

Every day they make a conscious choice to be world-class at the few extraordinary capabilities that make it possible to deliver a better product or service to customers. Oberoi, the founder of the Oberoi Group, a chain of luxury hotels in India. Oberoi obsessed about every detail in his hotels that might affect the customer experience.

Company 8

Company Hotels Supply Chain Long-term 8

Harvard Business Review

FEBRUARY 28, 2011

Thomas Green winced as he reread an e-mail message from his new boss, Frank Davis, marketing director for the travel and hospitality group at D7 Displays. Tom, this week's client meetings went well, but they would have gone better if you had been on top of the market data. When you're on your own, I expect you to be better prepared.

Case Study 15

Case Study Airlines Hotels Software 15