HR Digest

MARCH 27, 2020

International Sales Marketing. A global sales marketer is paid a lot and is a dream job for many. Hotel Manager. A hotel manager fits such a position. Intelligence Operatives or Government Agencies. The hospitality and tourism industry seeks candidates with multilingual skills. Linguistic Tour Guide.

Tourism 116

Tourism Airlines Travel Hotels 116

The Horizons Tracker

MAY 25, 2021

The authors highlight that low-skilled workers not only operate in roles that are more vulnerable to automation, but they’re also less likely to have the skills to make transferring to any new jobs that emerge particularly easy. “Without proper action, automation could cause further deep distress, ” they say.

Skills 99

Skills McKinsey Trends Short-term 99

Tanveer Naseer

MARCH 16, 2011

In their book, Moffitt and Dover define wikibrands as “a progressive set of organizations, products, services, ideas, and causes that tap into the powers of customer participation, social influence, and collaboration to drive business value”. Where the book really gets interesting is when the authors begin to discuss their “FLIRT model”.

Review 167

Review Books Brand Hotels 167

Strategy Driven

AUGUST 15, 2016

Marriott (founder of Marriott Hotels) is famous for saying “You’ve got to make your employees happy. The explanation for this lay in the value proposition: customers in these stores did not value contact with staff so much as product availability, price and checkout speed. About the Author.

Customer Loyalty 50

Customer Loyalty Supply Chain Loyalty Analysis 50

Sales Wolf Blog

AUGUST 30, 2010

 He is struggling to understand why it is that HR is not considered a core function of a an organization like sales, marketing, or operations when it is afforded the opportunity to "direct, deliver, and develop" the employee talent necessary for the company to achieve its goals.  Why?  Why?

Blog 124

Blog Maslow Talent Management Human Resources 124

Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JUNE 13, 2014

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. It’s difficult, if not impossible.

Software 8

Software Industry Productivity Products 8

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 362

Blog Hotels Follow-up Brand 362

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 11

Marketing Guidelines B2C Analysis 11

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JULY 5, 2011

Kenyan groups understand frugal engineering suitable for the local market and are carefully adapting mobile technologies with African flavors. Today, most mobile payment firms operating in Africa have Kenyan origins. In the hotel where I stayed, I met some U.S. Using students to create new markets is not new.

Market Penetration 9

Market Penetration Marketing Travel Hotels 9

Harvard Business Review

APRIL 4, 2016

So far, the theory behind this laissez-fair regulatory approach — which many in Silicon Valley are happy to endorse — is that platform companies define new markets for which regulators were not prepared, and as such can’t be regulated in the same way as legacy companies. In contrast, in the U.S., In contrast, in the U.S.,

Hotels 8

Hotels Disintermediation Real Estate Franchising 8

Harvard Business Review

OCTOBER 26, 2015

By now, we have all heard a great deal about marketing to Millennials. If they don’t like a company’s product, or an experience they had, the whole world will know about it. If they don’t like a company’s product, or an experience they had, the whole world will know about it. The New Tools of Marketing.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

NOVEMBER 12, 2018

A new study out by Spencer Stuart shows an insane number of chief marketing officers who’ve been fired during 2018. I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO.

Brand 11

Brand How To CEO Marketing 11

Harvard Business Review

JULY 10, 2012

To be clear, all Orbitz users can see the same hotels if they opt to view hotels by price, and Orbitz does not charge different prices for the same room based on what kind of computer you use. Customers at a hardware store in Beverly Hills are likely to buy different products compared to those in less affluent areas, for instance.

Retail 13

Retail Hotels Price B2B 13

Harvard Business Review

MAY 5, 2016

But peruse some of the recent headlines about Iran , and you might wonder whether the market’s potential was overstated. However, despite a weakened economy, political tensions, market uncertainty, and the lingering effects of sanctions, Iran remains an important opportunity for multinationals in emerging markets.

Tourism 8

Tourism Banking Due Diligence Hotels 8

Harvard Business Review

JUNE 18, 2015

Upstarts like The Honest Company, Warby Parker, and Airbnb are able to quickly win market share from leading businesses like Procter and Gamble, Luxotica, and Starwood Hotels by decomposing markets into highly customized niches so that the incumbents can’t compete on scale alone. The company had originated over $7.5

Succession 8

Succession Brand Productivity Products 8

Harvard Business Review

SEPTEMBER 9, 2014

Currently, it seems to operate on the “invade first, ask questions later” model. The German cab market already exhibits many of the consumer benefits for which Uber deems itself a unique solution – and many deficiencies of the U.S. How should Uber go about conquering the world? Here, Uber can be put to good use.

Operations 8

Operations Globalization Hotels Definition 8

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. We have also found that improving customer experience from average to “wow” is worth a 30 to 50 percent improvement in “likelihood to remain/renew” and “likelihood to buy another product.”

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JANUARY 7, 2016

.” They also write that “disruptive innovations originate in low-end or new-market footholds.” ” Zipcar , the company I co-founded, qualifies as a disruptive innovation because it created a whole new market: demand for cars rented by the hour (as well as by the day). This was not world changing.

Disruptive Innovation 8

Disruptive Innovation Definition Innovation Christensen 8

Harvard Business Review

SEPTEMBER 21, 2016

The businesses most at risk from platforms powered by rapidly improving online technologies aren’t, in fact, traditional businesses that sell products and services to consumers. They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change. It must be marketing. And she put marketing in charge of an organization-wide growth program. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

FEBRUARY 2, 2015

For example, TripAdvisor leverages Facebook’s social graph to ensure that, when you are looking for reviews of hotels, restaurants, and so forth, any reviews posted by people you know appear right at the top. Today’s social networks see social tools not as their end product but as a means for acquiring data.

Supply Chain 8

Supply Chain Hotels Reputation Software 8

Harvard Business Review

JANUARY 29, 2018

For the former, we examined the presence and market penetration of disruptor companies; we also considered incumbents’ financial performance. For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack. Supermarkets are a case in point.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

NOVEMBER 11, 2015

But then T&T’s chief operating officer, Jim Zappa, had pulled her aside to tell her the shocking news: A garment factory in Bangladesh that produced and packaged merchandise for T&T and other retailers had collapsed in the middle of a workday. “What’s your view on keeping operations in Bangladesh?

Supply Chain 8

Supply Chain Case Study Merchandising Hotels 8

Harvard Business Review

JANUARY 26, 2015

It’s an established fact that the life cycles of companies and many products have been shrinking. In our opinion, culture is contextual, and what would have been appropriate in the 19 th century, when the company was a one-product, one-country organization, is very inappropriate in today’s far more globalized environment. (GE

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

APRIL 26, 2016

Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. Even when the boom in MBA programs coincided with the rise of Marketing as a discipline, Sales was treated like a stepchild at best. But a lot has changed.

Education 8

Education Levitt Retail Training 8

Harvard Business Review

JULY 31, 2017

Digital technology has been roiling markets and disrupting companies for more than two decades, but despite that lengthy history, incumbents are still struggling to enact and deliver on digital transformations. Accor, which is opening its online booking platform to independent hotels offers a good case.

Strategy 8

Strategy ROI Technology Cost of Capital 8

Harvard Business Review

NOVEMBER 18, 2015

Bower “ Disruptive Technologies: Catching the Wave ” introduced the idea of disruption to the mainstream market. Christensen’s research shows that disruption often starts at a market’s edges. Are they following a business model that looks unattractive to market leaders? billion versus $2.3

Disruptive Innovation 8

Disruptive Innovation Christensen Levitt Innovation 8

Harvard Business Review

JUNE 16, 2015

But our work with a community of senior executives in the Bay Area suggests that today’s market leaders are following the advice of Yogi Berra: “When you come to a fork in the road, take it.” Click on a product and you can make a purchase. The hard choice, it would seem, is between transactions or relationships.

Chief Operating Officer 8

Chief Operating Officer Apparel Marketing Porter 8

Harvard Business Review

JUNE 2, 2014

Afterwards, the hotel concierge furiously worked three phones to get taxi cabs to appear for the 15 people who were waiting with growing impatience. This is important, because companies that adhere as closely as possible to the patterns of disruption have the greatest chance to create explosive growth and transform markets.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

APRIL 14, 2016

To estimate on-demand spending, respondents were queried about whether they purchased on-demand products and services in a monthly period, the categories of the purchases, and the amount spent. This is up from only 76 companies operating in just 6 industries 2 years ago. But major corporations are starting to enter on-demand markets.

Early Adopters 8

Early Adopters Technology Survey Innovation 8

Harvard Business Review

MARCH 24, 2016

We confirmed this observation by developing a database of all public companies in the global stock markets and tracking their performance over 25 years. Oberoi, founder of Oberoi Hotels, role modeled this for the next generation of leaders. Insight Center. Entrepreneurship for the Long Term. Sponsored by Northern Trust.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

MAY 10, 2011

The company came from nowhere into a rental car business dominated by giants such as Hertz and Avis, creating a new market of by-the-hour rentals. They want data, even though data on non-existent markets is inherently fictional. Start-ups create new markets, or they struggle for oxygen.

Venture Capitalist 12

Venture Capitalist Venture Funding Entrepreneur IPO 12

Harvard Business Review

MARCH 6, 2015

Apple has a similar split , with 60% of its 2014 fourth-quarter revenue accounted for by international markets. American companies with strong performance in international markets frequently have a founder or a prominent executive on their team who is either from a foreign country or is a first-generation American. They favor the web.

Company 8

Company Globalization Software Wireless 8

Harvard Business Review

SEPTEMBER 29, 2011

Improving performance by investing in new high-profile marketing campaigns and product and process innovations may be the strategy of a brave few (whom, research and history tell us, will reap disproportionate benefits in the recovery). If you run hotels, offer WiFi in the lobby for five hours after checkout.

How To 12

How To Trends Hotels Cost 12

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If So that''s how I spent the next 31 minutes.

Airlines 8

Airlines Hotels Loyalty Call Center 8