Harvard Business Review

AUGUST 11, 2014

Small businesses are also instrumental to our innovation economy; small firms produce 13 times more patents per employee than larger firms and employ more than 40% of high technology workers in America. The majority of small businesses rely on such loans, and in the fall of 2013 alone, 37% of small businesses applied for credit.

Technology 9

Technology Banking Class Real Estate 9

Harvard Business Review

JUNE 5, 2018

” Technological developments are often interesting to discuss in relation to relevance. For instance, numerous smartphone apps have been developed that do not solve any actual problems. A current example of uncertainty around relevance concerns blockchain , i.e. the technology behind virtual currencies such as bitcoin.

Stress 10

Stress Insourcing Uncertainty Retail 10

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. More than 85% of retail banking transactions are now digital. So are we witnessing the death throes of brick-and-mortar retail banking? So are we witnessing the death throes of brick-and-mortar retail banking? Finance Internet Retail' In our view, no.

Banking 10

Banking Retail Open-book Finance 10

Harvard Business Review

MARCH 11, 2016

government is constantly sweeping up vast amounts of data on the details of the retail sector — buying and selling, getting and spending — just as it tracks census information and data on economic indicators such as GDP, employment and unemployment, and inflation. We emailed the Census official in charge of the retail trade data.

Merchandising 8

Merchandising Retail GDP Report 8

Harvard Business Review

FEBRUARY 10, 2015

Similarly, trust erosion triggered by Edward Snowden’s revelations of government surveillance in mid-2013 are estimated to have cost U.S. technology companies as much as $35 billion in potential business. At the same time, several technology platforms that do not collect or share personal data have emerged since mid-2013.

Telecommunications 8

Telecommunications Cost-Benefit Analysis Reputation Survey 8

Harvard Business Review

OCTOBER 4, 2016

Despite the fact that Niantic, the American software development company that developed Pokémon Go, has failed to maintain high levels of engagement on the game (its current user base is now 30 million users), the phenomenon demonstrated AR’s potential to be adopted by mainstream culture.

Tourism 9

Tourism Technology Content Fashion 9

Harvard Business Review

JULY 17, 2014

When Raja Rajamannar became CMO of MasterCard Worldwide in 2013, he moved quickly to transform how the credit card giant measures marketing. Roger Adams, CMO says: “As USAA developed into a data-driven organization, we were able to accurately predict the impact of different marketing investment decisions.

Finance 13

Finance Marketing P&L ROI 13

Harvard Business Review

DECEMBER 28, 2017

Mugabe’s ouster and replacement with his one-time deputy, Emmerson Mnangagwa, was the most significant development in the Southern African nation since it gained independence from Britain in 1980. After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

APRIL 23, 2014

The Lean Startup is an approach to developing new products that came out of “Agile” software development, with “sprints” (quick deliverables) and fast learning. In January 2013, Chip Blankenship, CEO of GE Appliances issued a challenge to the newly formed team: “You’re going to change every part the customer sees. Finance.

Ries 10

Ries Waterman Finance Competitive Advantage 10

Harvard Business Review

JULY 17, 2015

’ the questions must be asked, ‘WHY did we start doing WHAT we’re doing in the first place, and WHAT can we do to bring our cause to life considering all the technologies and market opportunities available today?’”

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

AUGUST 28, 2014

Some old technologies, after being rendered obsolete by better and cheaper alternatives (indeed even after whole industries based on them have been decimated), manage to “re-emerge” to the point that they sustain healthy businesses. Who are these makers if not the revivers of dying or, in some cases, long extinct technologies?

Disruptive Innovation 8

Disruptive Innovation Supply Chain Technology Parcell 8

Harvard Business Review

MARCH 28, 2013

The key lies in developing and exploiting "proprietary data" — data that you and you alone possess. There, he introduced the contrasting notions of "infrastructure" and "proprietary" technologies. An infrastructure technology diffuses throughout the economy in support of numerous industries and, in time, becomes available to all.

Competitive Advantage 8

Competitive Advantage Customer Intimacy Supply Chain Retail 8

Harvard Business Review

DECEMBER 13, 2013

Technology, marketing, retail, HVAC, construction, and manufacturing pros. billion in 2013 – up about 15% from the year before, according to our 2013 Marijuana Business Factbook. One day, I have no doubt we will see household brands develop. And more are joining every day. The list goes on.

Industry 10

Industry Retail Banking Brand 10

Harvard Business Review

APRIL 4, 2014

The tales of two companies, cell phone accessories retailer Cellairis and skin care products maker Rodan + Fields, illustrate the dangers of top-level strategic tinkering. They had the epiphany that they could use cheap retail space – the carts that sit in the middle of shopping malls – to sell mobile phone accessories, mostly cases.

Strategy 8

Strategy Wireless Company Retail 8

Harvard Business Review

AUGUST 17, 2017

Meanwhile, new technologies are making it easier for sustainability investments to pay off in the middle to long term. Rather than aiming at all 17 of the United Nations’ Sustainable Development Goals , for example, companies will likely tailor their sustainability efforts to their commercial priorities.

Execution 11

Execution Metrics Long-term Incentives 11

Harvard Business Review

DECEMBER 14, 2018

Companies increasingly use digital technologies to circumvent distributors and enter into direct relationships with their end-users. Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent.

Strategy 10

Strategy B2B Insurance Business Model 10

Harvard Business Review

SEPTEMBER 11, 2013

This trend has created an opportunity to develop engaging content that increases brand awareness. Consumers spent six times as much time on retailers'' apps in December 2012 compared with the previous year. Ad dollars should go to developing useful and relevant apps that bond customers with the brand. Advertising Technology'

Advertising 8

Advertising Loyalty ROI Brand 8

Harvard Business Review

SEPTEMBER 11, 2013

This trend has created an opportunity to develop engaging content that increases brand awareness. Consumers spent six times as much time on retailers’ apps in December 2012 compared with the previous year. Ad dollars should go to developing useful and relevant apps that bond customers with the brand.

Advertising 8

Advertising Loyalty ROI Brand 8

Strategy Driven

OCTOBER 11, 2013

Business development. Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. K-Mart had become the odd retailer out but still kept 1,500 stores for its reorganization. Inevitably, when retailers contract, they blame poor performance upon bad locations.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

JUNE 30, 2014

These teams include consumer insight, brand, product, retail, digital, social, and consumer care specialists who now closely work together to create integrated consumer experiences and launch plans. Capability building puts an emphasis on developing “transformation champions.”

Marketing 8

Marketing Brand Globalization Innovation 8

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. We have hired more than 5,000 new employees since beginning the effort in late 2013.)

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

OCTOBER 9, 2013

As part of the AIA, on March 16, 2013, the United States adopted a first-inventor-to-file regime. Typically, the launch of a new product design includes market research, independent testing, previews to select retailers and journalists, and discussions with suppliers about how to manufacture the proposed design.

Magazine 8

Magazine Engineering Productivity Products 8

Harvard Business Review

MAY 18, 2015

Research has shown that executives with social CEOs say their CEOs’ social media presence makes them feel inspired (52%), technologically advanced (46%), and proud (41%). For example, even in 2013, Scottish fashion brand Lyle & Scott put out a call for a new CEO on Twitter. Develop a thick skin. NextGreatLeader.

Media 8

Media CEO Video Chief Executive Officer 8

Harvard Business Review

DECEMBER 20, 2016

So when I asked Mark Krolick—managing director of marketing and product development at United Airlines—about the hypothesis that having more superconsumers as leaders or employees enhances business performance, he smiled. I spoke with Patty McCord, the former chief talent officer of Netflix from 1998 to 2013.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

MAY 20, 2015

Not just conceptually in terms of work-life balance, but also physically, with the introduction of wearables and other employee-tracking technologies. Tesco, the UK-based retailer, uses wearable technology on many of the people working in their warehouses to keep track of product orders and help boost efficiency.

Company 8

Company Long-term Bureaucracy Taylorism 8

Harvard Business Review

JULY 9, 2014

The marketers of Clearblue Advanced Pregnancy Test, a product that can tell you if you’re one-week, two-weeks, or three-plus weeks pregnant, asked a couple of D-list celebrities to tweet out their positive tests back in 2013. This isn’t, as McKinsey’s John Forsyth says, simply for marketing or retail firms.

Market Segmentation 8

Market Segmentation Marketing Insurance Price 8

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

JANUARY 12, 2018

This would represent between 10% and 15% of total retail financial assets under management. These numbers represent more than three times as much as was invested in 2013. Create your own internal robo-advisory service : Companies could develop their own robotic or semi-robotic advice for key decision domains. will grow to U.S.

Consultative 8

Consultative Strategy Advice McKinsey 8

Harvard Business Review

DECEMBER 14, 2016

In the meantime, retail and wholesale markets have stalled around the country. Indeed, since the chaos erupted, the prime minister has tweeted : “Time has come for everyone, particularly my young friends, to embrace e-banking, mobile banking & more such technology.” Moreover, smaller cities in India had larger problems.

Banking 8

Banking Cost Policies Supply Chain 8

Harvard Business Review

MAY 12, 2014

The former states that digital technology and robotics are advancing at such a pace that: “Professions of all kinds — from lawyers to truck drivers — will be forever upended. In developed economies, they have even sparked a trend toward the return of jobs from overseas, or “botsourcing.” Technology'

Offshoring 9

Offshoring Outsourcing Technology Short-term 9

Harvard Business Review

FEBRUARY 16, 2018

Amazon entered India in 2013 when two local Indian companies, Flipkart and Snapdeal, had already established themselves as market leaders in eCommerce – and still rose to become the #1 online retailer in India. Three factors are driving this boom: the first is India’s investment in its technology infrastructure.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

JULY 12, 2017

Yet in this short period, digital technologies have upended our world. Digital technology is widespread and spreading fast. Digital technologies are poised to change the future of work. Automation, big data, and artificial intelligence enabled by the application of digital technologies could affect 50% of the world economy.

Innovation 8

Innovation Policies Technology Politics 8

Harvard Business Review

OCTOBER 27, 2014

doubled from 20% to 40% between July and December 2013, and has stayed at that level since. I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Change leaders move fast.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13

Harvard Business Review

MAY 19, 2014

Companies are vacuuming up data to make better decisions about everything from product development and advertising to hiring. For more on what analytics can be used for, read Thomas Davenport’s 2013 HBR article Analytics 3.0. How Data Visualization Answered One of Retail’s Most Vexing Questions. Why data matters.

Management 15

Management Metrics Information Technology Analysis 15

Harvard Business Review

APRIL 27, 2015

A witty comment or botched response on Twitter can travel to Facebook and even news websites in minutes (think of the Oreo tweet during the Superbowl blackout of 2013 ). We supplemented our model by using an algorithm and dataset developed by University of Pennsylvania to identify the apparent gender of our subjects and their followers.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

FEBRUARY 25, 2015

But the conditions seemed to be ripe for one to develop. Today, there’s an investment seemingly every week; venture-capital investment in the tech sector increased from less than $30 million in 2011 to more than $1 billion in 2013. You’ll never find any interesting deals there.” ” Sure, I would respond.

Entrepreneur 8

Entrepreneur Incubator Venture Capitalist Innovation 8