The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Once I found my life work and pursued career choices that really turned me on, my health miraculously improved.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead on Purpose

NOVEMBER 10, 2012

Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Schools worldwide offer various forms of Master’s programs designed for career professionals who want to enhance their abilities. The Product Management Perspective: Leadership is the key to successful product management.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

The Horizons Tracker

JULY 21, 2020

” Productive work. New research from Tilburg University suggests that such remote work is generally very productive. They suggest a reduction in business travel of up to 25% is possible, with this having a significant impact on airline revenues. Importantly though, those 113 occupations employ 52% of the U.S.

Long-term 94

Long-term Travel Airlines Technology 94

The Idolbuster

DECEMBER 13, 2012

The last post ended with the no layoff policy at Southwest Airlines. I’ve been through multiple layoffs in my career, although only once was I let go. (As Giorgi worked for the same company eighteen years after college, ten as a laboratory technician, and then eight in product management. Chapter 8: Build Your Community.

Airlines 36

Airlines Politics Policies Career 36

Modern Servant Leader

OCTOBER 9, 2012

Furthermore, my own personal experiences using Servant Leadership practices while in the Navy, while a high school teacher and from listening to school principals tell me about their servant approach in their schools has proven to me that it is the most effective leadership approach that is most productive in any organizational environment.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Strategy Driven

JUNE 19, 2014

for every sale of a specific product that could be sold across all product lines. Relate Articles: All airlines are the same, except for their people. We decided to align with a non-profit organization that builds schools in impoverished communities in Latin America and also supports young Hispanics living in the United States.

Call Center 95

Call Center Incentives Library Document 95

Harvard Business Review

NOVEMBER 5, 2015

I love my career in competitive strategy, research, and teaching. As a child I felt no particular interest in pharmaceuticals, telecommunications, computers, oil and gas, health and beauty aids, medical devices, airlines, or shipbuilding, all of which I’ve simulated or war-gamed. It engages my mind.

Career 8

Career Seminar Self-aware Telecommunications 8

LDRLB

MAY 26, 2014

We say the big bang disruption is this better and cheaper product or service that enters, and then because it’s better and cheaper, rational consumers who can spread information now much more easily among themselves through social media and so on, they’re going to tell each other, hey, don’t buy a standalone GPS navigation device.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Women on Business

JANUARY 24, 2011

Competition without relationships turns products and services turn into commodities. One half of building business is supplying quality products or services; the other half is skill in building relationships. Then come down—whether it is getting published or getting a new product into stores. Proceed with extreme caution.

Press Release 100

Press Release Discount Sharpe Advertising 100

Deming Institute

JANUARY 19, 2017

Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). And that is actually a good thing.

Deming 28

Deming Christensen System Innovation 28

QAspire

DECEMBER 24, 2009

May 2009: 25 Lessons Learnt on Conducting Productive Meetings We know that meetings can be a huge waste if not conducted well. This post touches upon 25 most important tips for conducting productive meetings. I also included this example in a leadership training I delivered to a group of middle managers in my organization.

Blog 82

Blog Constraint Quality Directory 82

Harvard Business Review

JULY 20, 2016

Some of us have been documenting the business case for this type of high road or high productivity, high-wage business strategy for years. Kaiser Permanente, Costco, Southwest Airlines, and Siemens are household names that have achieved consistently good results and good jobs with this strategy.

Long-term 8

Long-term Airlines Health Care Short-term 8

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

Harvard Business Review

JULY 5, 2016

At MyEdu, we had developed a college student profile product, and Blackboard – one of the largest educational software companies in the world – purchased our company to supplement their existing product portfolio with this rich new capability. I was at a startup that got acquired. It might be to buy talent. Insight Center.

Due Diligence 8

Due Diligence Software Construction Technology 8

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Young scientists will invent energy-saving or health-promoting products, incubate new ventures while still in college, and sell them to markets eager for ways to control energy or health care costs. The next two Popes won't be a woman.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Harvard Business Review

SEPTEMBER 29, 2014

Ask them if they apply much else from else from economics in their actual business careers, and you’re likely to hear “not much.”. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples. Economists and market design.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Geneva | January 05, 2011 at 12:51 PM Snuggie's new product line - The Lappie! A magical and revolutionary product at an unbelievable price! mean VICTORY.

Travel 82

Travel Blog Letter Shaw 82

Harvard Business Review

JUNE 4, 2013

However, some people appear to manage career success and a positive private life with ease. Like Mayer, one should take a holistic perspective, thinking of one''s career as an integral part of life, rather than a separate and obligatory activity. Here are a few pointers: 1. Strive for work-life effectiveness—not balance.

Long-term 15

Long-term Ryan Stress CEO 15

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

FEBRUARY 28, 2011

Co-creation involves working on new product and service ideas together with the customers who are going (you hope) to buy them. But very often it goes against the grain of how they built their careers in the first place. When you need to transform a brand or product, you can't just do the same things better," Brown said.

Workshop 15

Workshop Creativity Merchandising Airlines 15

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Is the business unit being measured not just on how much revenue they generate from new products, but how many times they drop the ball or under-resource something that has been developed for them?

Project 11

Project Innovation Press Release Survey 11

Harvard Business Review

JUNE 23, 2016

Our advice therefore can’t boil down to a clear “avoid careers in a, b, and c” or “apply for jobs x, y, or z.” The WSJ for example reported as recently as 2014 that the future was “very bright for anyone entering into compliance as a career.”).

Compliance 9

Compliance Drucker Banking Cost 9

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Young scientists will invent energy-saving or health-promoting products, incubate new ventures while still in college, and sell them to markets eager for ways to control energy or health care costs. The next two Popes won't be a woman.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Skip Prichard

MARCH 3, 2021

Most executives have been taught since early in their careers that they can never, under any circumstances, appear to not have all the answers. Compare and contrast this to the high level of secrecy that many brands practice, unveiling product launches all at once with their customers all grouped together as outsiders. Is it dead?

Brand 119

Brand Storytelling Trends Content 119

Harvard Business Review

MAY 15, 2012

If you've spent any amount of time in executive retreats or leadership off-sites, you've probably been asked to participate in a familiar evaluation of your career and impact. First, because it's providing a product or service so unique that it can't be provided nearly as well by the five or six other companies that are its main rivals.

Company 10

Company Brand Banking Long-term 10

Harvard Business Review

FEBRUARY 27, 2017

Meanwhile, business was free to focus on generating growth, productivity, innovation, and, ultimately, societal wealth. Software, sensors, and analytics are shifting value creation from stand-alone products to combinations of products and services. Essential background. “People Are Angry About Globalization. Related Video.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. In many cases they have deliberately chosen not to pursue a managerial career. Perhaps they prefer technical work. We submit that every organization has such people.

Development 9

Development Report Leadership Development Budgeting 9

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Doing so for people who are locked out of a market is what made companies like eBay, Google, and Southwest Airlines the powerhouses they are today.

Innovation 11

Innovation Disruptive Innovation Learning-by-Doing Participative 11

Skip Prichard

OCTOBER 28, 2019

The result is a set of refreshingly candid and original perspectives on pretty much every aspect of working life – from how we define success to how we establish positive, productive cultures where emotional honesty is appreciated. A Successful Career is a Marathon. The element of surprise can make your brand extraordinary.”

Wilde 66

Wilde Brand Open-book Creativity 66

Harvard Business Review

JUNE 21, 2013

— actually lead to more-productive employees and companies? She points out that customers visit Lululemon''s web site to learn about products, not to read about financial or corporate news. Instead, the decision to fire (or hire or promote) someone is based on group consensus. Matthew Shaer takes a hard look at this question.

Advertising 8

Advertising Video Ethics PR 8

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx. No selling of products or services. No multimedia.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

FEBRUARY 14, 2014

Early in my career, a lot of commentators were sure Japan was on its way to becoming number one. Instead, we make jet turbines, helicopters, sophisticated airliners and business jets, electric generators, radar, chemicals and plastics, satellites, and all kinds of weapons. How’d that work out?) Now it’s China’s turn to pull ahead.

Chemicals 8

Chemicals Pharmaceuticals Energy Creativity 8

Harvard Business Review

MAY 19, 2015

Product quality and employees morale weren’t as high as he wanted. ” He would later call this the most important insight of his career. Deference to the CEO did not fit into his vision of “an organization where people took responsibility for their own work, for the product, for the company as a whole.”

Management 8

Management Long-term System Delegation 8

Harvard Business Review

SEPTEMBER 27, 2018

Currently, our alumni include the Head of Design at every car manufacturer in the world, apart from BMW, 8 of Apple’s 18 product designers and at least one designer in every Paris fashion house.” As the RCA explained, “We don’t want too many “career academics,” who only work with us.

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Harvard Business Review

FEBRUARY 28, 2011

Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. Given the market opportunities in the Eastern region, Tom and his team will have the most-aggressive growth targets — 15% for the airline, hotel, and car rental markets combined.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

OCTOBER 13, 2017

From airlines to autos, and from TVs to taxis, individual entrepreneurs have upended one industry after another. Toss in some office politics and career management interests, and you’ll produce the most banal feedback imaginable. Company founders would seem to be a natural fit for change management programs. Change is never easy.

Company 8

Company Objective Construction Industry 8