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Leadership is a Process!

Lead Change Blog

Brainstorm. Help people see themselves operating in the new environment. When the right people are involved in creating the plan, they are more committed to making it a success. You need a team of mutually committed individuals to make big things happen. Tips for identifying what’s possible. Study the best performers.

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10 Ways to Lead Extraordinary Customer Service in 2024

Mark Sanborn

Show your commitment to service by modeling the behavior in how you treat employees, vendors and customers. Put the customer at the heart of all business operations. Solving a customer’s problems shows you are committed to them. That’s how you convert complaints into commitment. Exemplify behavior. Convert complaints.

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5 Ways to Lead Change in a Change-Averse Environment

Lead Change Blog

Offer a structured brainstorming conversation that invites new ideas. Your innovation team need not operate with the same degree of secrecy as Skunk Works but should be given the autonomy to explore and develop new and innovative projects. This approach invites commitment to change as a trial run. Launch a “CEO for a Day” forum.

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Key Elements for a Successful Employee Training Program

HR Digest

So, grab a whiteboard and start brainstorming. Is it increasing revenue, improving customer satisfaction, or enhancing operational efficiency? So, grab your pen and paper and start brainstorming the specific skills, knowledge, and behaviors you want your employees to acquire. What did they find valuable? What could be improved?

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HR in 2024: Shaping Tomorrow’s Workforce Through Bold Leadership

HR Digest

The year ahead calls for a renewed commitment to the human spark – a quest to reignite the fire of engagement within our workforces, ensuring they choose to stay and thrive, even amidst the storm. While mass hiring may have been the norm in the past, the focus has now irrevocably shifted towards fostering long-term commitment.

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How I Discovered The Values That Led Me To Leadership Success

Terry Starbucker

To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. And by making these personal front counter connections, it only deepened my commitment to make sure we were providing them the best service we possibly could. Commitment.

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The Four C’s to Helping Employees Embrace Change at Work during COVID

HR Digest

As you and your company move from phase to phase – or, embrace the new normal and work-from-home culture indefinitely – consider prioritizing the four C’s as part of your HR operations tactics. Each aspect can be applied in regards to where you are right now as a company and how you’re approaching the current state of the pandemic.