Mike Cardus

NOVEMBER 7, 2011

Working with a team of 5 Executive Directors from a company that employs ~2000 people we identified a gap in the Managerial Leadership Training , Mentoring and coaching of employees prior to being promoted to a Manager Level within the company. Increased customer complaints about service and interactions. Overtime increased by 30% in 3 years.

Operations 128

Operations Training Tools Planning 128

Chartered Management Institute

MAY 31, 2023

Our prestigious speakers equipped over 2000 attendees with practical insights and tools to make a positive impact in their organisations, not just for women, but for all disadvantaged groups. What managers are struggling with It’s hard to believe we’re already halfway through the year! You can watch back the livestream here.

Conference 52

Conference Absenteeism Newsletter Article 52

Great Leadership By Dan

DECEMBER 6, 2018

The fact is, they still share many of the same traits as their older counterparts (First-Wave Millennials)—raised to feel special, high achieving, tech-savvy, but Second-Wavers (born 1995 – 2004) have some distinct differences that are making managers sit up and take notice. Yes, like a snowflake, they are their own person—unique and special.

Leadership 222

Leadership Learning-by-Doing Brand Career 222

Joseph Lalonde

NOVEMBER 6, 2022

There are several ways to collect customer data, including surveys, interviews, focus groups, and website/app analytics. Customer feedback is a valuable tool that can be used to improve customer experiences. Technology can be a valuable tool for providing excellent customer experiences. 2) Set achievable goals: .

Word of Mouth Marketing 206

Word of Mouth Marketing Brand Goal Customer Loyalty 206

HR Digest

NOVEMBER 4, 2020

We led focus groups, created advisory and steering teams, and engaged our executives in workshops and feedback sessions. As we continue to bring our culture to life in our operating model and our HR practices, we continue to use surveys, crowdsourcing, focus groups and other tools to ensure our people are heard.

Human Resources 132

Human Resources Focus Group Crisis Definition 132

Strategy Driven

JANUARY 18, 2023

With the right strategies and tools, you can quickly expand what you offer to customers – making it easier for them to rely on your services. Try surveying your current customers or conducting focus groups. For instance, if you’re running an event management company, ensure to account for the needs of varying audience members.

Strategy 113

Strategy Audience Marketing CRM 113

Strategy Driven

MAY 15, 2023

This tool can help you identify pain points and opportunities for improvement in the customer experience, enabling you to better meet your customers’ needs. Regularly gather feedback through surveys, focus groups, and social media monitoring to identify areas where your business can improve and better serve your customers.

Word of Mouth Marketing 110

Word of Mouth Marketing Succession Audience Loyalty 110

Mike Cardus

JANUARY 9, 2014

Management they told me morale was a big problem, and they had results from an employee survey that supported their beliefs. Management and employee teams agreed to wait to work on morale BUT they still wanted to see improvement in their employee survey. In the initial meeting with the Sr. I wasn’t interested in working on morale.

Morale 147

Morale System Project Team Building 147

HR Digest

NOVEMBER 21, 2023

In order to plan out how to measure the impact of your company culture, you need to have clear metrics in place that can be regularly revisited and compared.

Company 98

Company Environment Policies Metrics 98

Mike Cardus

MAY 24, 2011

Situation: Currently there is an authoritarian style of management creating a decrease in morale, satisfaction with work and innovation amongst employees. This is developing a feeling of strife, hopelessness and contempt amongst management and subordinates. Set-up plus facilitation of monthly internal customer focus group meetings.

Case Study 116

Case Study 360-Degree Feedback Execution TRIZ 116

HR Digest

OCTOBER 27, 2023

As we navigate the intricate landscape of HR and talent management, seamlessly addressing the complexities of overseeing a region spanning 40 countries, the interview unfolds against the backdrop of Aon EMEA’s agile response to industry challenges. From my experience, listening is the most important tool for organizational success.

Agility 98

Agility Leadership Diversity Industry 98

The Horizons Tracker

JANUARY 29, 2020

What they wear, the tools they use, how they speak and so on, all provide valuable insights into youth culture. This was complimented by more formal approaches, such as intern-based focus groups, or the provision of low-stakes assignments for interns to share their cultural knowledge.

Trends 110

Trends Mentor Focus Group Analysis 110

Strategy Driven

JUNE 16, 2017

Make time for focus groups. A simple way to ensure that your new product, its packaging, and various marketing materials will appeal to your target audience is to hold focus groups.

Productivity 53

Productivity Products Focus Group Audience 53

Strategy Driven

NOVEMBER 7, 2020

It’s essential for you to outsource tasks such as these to people such as Digital Goliath Marketing who are able to manage your work efficiently, leaving you with less stress and hassle to have to do it yourself. Some of the outsource administration you could consider are: Surveying, polling, and focus group tests.

Outsourcing 62

Outsourcing Human Resources Learning Curve Marketing 62

Strategy Driven

APRIL 7, 2020

Social media is one of the best tools a startup can use for marketing on a budget. Have you ever conducted a focus group? Take advantage of these feedback tools and keep an open mind about the feedback you receive. Do: Use Social Media for Marketing Success. Social media can help your startup with market research.

Marketing 75

Marketing Succession Media Marketing Strategy 75

Strategy Driven

JULY 28, 2019

Therefore, it is in your best interest as a leader to focus more on achieving, gauging, and calibrating alignment than almost any other executional activity. The good news is that achieving alignment is more science than art — meaning that there are tools that work nearly every time in getting people behind an idea, strategy, or mission.

Agility 62

Agility P&L Intangible Assets Team 62

QAspire

OCTOBER 24, 2010

Home Go to QAspire.com Guest Posts Disclaimer Establishing Forums to Build a Quality Oriented Culture Total Quality Management (TQM) says that quality is everybody’s job. Establish quality circles or improvement/quality focus groups and rotate people to give everyone a chance to participate. TQM is not just a philosophy.

Quality 119

Quality TQM Directory Belief Systems 119

Mills Scofield

DECEMBER 5, 2014

Back then, they would run focus groups to see what customers liked/didn''t like about the product and would check competitors that began to do well. You can use traditional research methods and interview 25 people or perhaps create an expensive program and bring 500 people to focus groups. But what is it exactly?

Stage-Gate 128

Stage-Gate Productivity Products Innovation 128

Strategy Driven

MAY 20, 2021

Plenty of tools can assist this part of your research. For primary research, use sources like surveys, focus groups, your employees’ insight, sales data, as well as social intelligence. There are different ways to collect the data you need for market analysis. Most of them can be set into two categories: primary and secondary.

Analysis 123

Analysis Marketing Trends Audience 123

The Horizons Tracker

NOVEMBER 7, 2019

The researchers conducted focus groups with members of the public across the UK to understand how we feel about data, and especially how much control and ownership of our personal data we want. ” Bringing data to life. Relaxed approach.

Business Model 53

Business Model Compliance Participative Tips 53

Ron Edmondson

MARCH 5, 2020

This may need to be the subject of another post, but one example of how I have tried to address this lid is with what I call “focus groups”. Leaders must create cultures where even failure is embraced as a tool for discovering new insights. We need good managers and good guidelines to keep us legal and accountable.

Bureaucracy 56

Bureaucracy Brainstorming Guidelines Edmondson 56

Experience to Lead

SEPTEMBER 28, 2023

From management courses to leadership seminars, there is no shortage of opportunities to further your learning, gain new skills or master the ones you already have. Using a combination of feedback tools, performance metrics and data analytics, ensures training investments are aligned and support business objectives.

Metrics 52

Metrics Training Benchmarking ROI 52

Tony Mayo

MARCH 10, 2010

I hope your salespeople and customer service reps are gleaning more from customer interactions than orders–and are sharing that intelligence with management. A focus group is not a survey. There are many ways to do this. You may also have a blog open to comments. Prepare and test questions in advance.

Mayo 158

Mayo Execution Executive Coaching How To 158

Skip Prichard

JUNE 22, 2020

It’s HR’s Job: While HR certainly plays a significant role in the development and management of policies that can help or hurt culture, it’s the responsibility of everyone inside the organization to create and maintain a thriving culture. Middle managers are instrumental in creating a deep personal commitment to change. Walk the talk.

How To 111

How To Middle Management Reputation Short-term 111

Skip Prichard

AUGUST 25, 2019

According to one former employee, “Management made it clear that no employee was allowed to complain about the unethical practices that were going on within the branch.”. We’re in the business of helping clients measure and manage culture. I’ll share with your readers a fishbone diagramming tool that’s in the book.

Competitive Advantage 98

Competitive Advantage Leadership Analysis Tips 98

Miles Anthony Smith

DECEMBER 10, 2018

The successful entrepreneur knows how to manage those fears, and understands that failure can just be another step on the road to success. You Have Trouble Managing Stress Running your own business, especially in the early days, is hard. See if you can't put a small focus group together, preferably strangers. Fail again.

Tips 95

Tips Learning-by-Doing Industry Long-term 95

Harvard Business Review

AUGUST 31, 2018

To increase diversity at senior executive levels, more must be known about one group in particular: women of color in midlevel leadership, who successfully developed and progressed beyond individual contributor and first-line management. How did (or didn’t) managers play a role? They pursue management challenges.

Management 11

Management Tacit Knowledge Diversity Leadership Pipeline 11

Harvard Business Review

DECEMBER 4, 2018

Three of the most effective ways to find out are survey assessments, focus groups, and one-on-one conversations. To be effective, however, they must be approached in a way that accounts for the fact that people — particularly those in underrepresented groups — can be more difficult to get to know than we think.

Diversity 8

Diversity Focus Group Survey Attrition 8

Strategy Driven

JANUARY 26, 2011

As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

Media 67

Media Learning-by-Doing Open-book Company 67

Strategy Driven

NOVEMBER 8, 2010

As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

Media 50

Media Follow-up Software Newsletter 50

First Friday Book Synopsis

AUGUST 20, 2011

Here is an article written by Marcia Xenitelis for Talent Management magazine.

Magazine 75

Magazine Strategy Talent Management Resources 75

Harvard Business Review

APRIL 10, 2017

Our research, however, shows that this type of management approach doesn’t just lead to lower-quality service interactions, but it’s more likely to increase errors than to reduce them. Often, there remain underlying barriers to collaboration that companies only surface once they engage reps in listening tours and focus groups.

Call Center 9

Call Center Metrics Advice Tools 9

Harvard Business Review

NOVEMBER 19, 2018

By combining data-driven assessments, targeted engagement of high prescribers, EHR-based interventions, and pharmacist support in care management, Geisinger has dramatically reduced opioid prescribing. In addition to developing programs on pain-management for our broad clinician population, we targeted a focused group of high prescribers.

System 9

System Health Care Review Focus Group 9

Harvard Business Review

OCTOBER 10, 2011

Marketing or customer service departments owned customer satisfaction, relied on traditional staff-directed tools (such as training programs) to improve it, and gauged their success through old-style satisfaction surveys. After each survey wave, store managers review the data for their store. That's how it's done at Apple stores.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

JUNE 25, 2014

During a long and illustrious career that is far from over (you can read all about one of his most recent ventures — building the most direct fiber-optic connection between Chicago and New York – in Chapter One of Michael Lewis’s new book ), Barksdale has become a big believer in the value of the folksy aphorism as management tool.

Advice 8

Advice Management CAPEX Wireless 8

Harvard Business Review

JUNE 16, 2017

Managing HR-related data is critical to any organization’s success. Use appropriate tools and techniques to transform data into rigorous and relevant insights — statistical analysis, research design, etc. Vincent Tsui for HBR. And yet progress in HR analytics has been glacially slow. Consulting firms in the U.S.

Human Capital 10

Human Capital Metrics Analysis Survey 10

You're Not the Boss of Me

MARCH 8, 2010

Were the hospital’s costs better managed or the patients’ experience enhanced? One place I worked for it was a way for management to move people around/let some go. Regrettably Name changing can indeed be used as a tool to justify actions for which there can be no other justification. Done well, they are a powerful tool.

Survey 40

Survey Human Resources Blog Learning-by-Doing 40