The Practical Leader

JUNE 23, 2021

He shows that the most successful organizations create fanatical loyalty that goes way beyond reason to highly charged emotional connections. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Airline revenues collapsed while fixed costs stayed high.

Airlines 64

Airlines Fixed Costs Collins Video 64

Eric Jacobson

FEBRUARY 7, 2022

“My interviews with well over 200 executives across 18 firms revealed the secrets of these companies—not the usual facile frameworks, but new ways of thinking about business that allow leaders and companies to operate with heightened passion, urgency, and clarity,” shares Gulati. “I Second, it can attract fellow travelers.

How To 65

How To Customer Loyalty Operations Objective 65

Strategy Driven

AUGUST 25, 2020

Since you can’t always depend on a financing source to help you out when times get tough, you need to boost your marketing plan and develop loyalty among your customers. Many states have their own safety mandates and operation protocols, and you need to make your compliance and adaptations public.

Tips 86

Tips Marketing Venture Capitalist Supply Chain 86

Harvard Business Review

AUGUST 7, 2018

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 9

Travel Industry Hotels Airlines 9

Chris Brady

JUNE 16, 2010

To that point, I had been thinking I was a leader when actually I was operating only at the lower level of "performer." You receive their thanks and gratitude, adulation and respect, friendship and loyalty, comfort and presence. " Ouch. Just by being the "raiser" of others you have been raised yourself. 

Letter 133

Letter Loyalty Blog Open-book 133

Marshall Goldsmith

NOVEMBER 24, 2010

Marshall: I hear this concern every where I travel these days. These actions, coupled with incentives that elicit new ideas for improving operations can send important positive messages at a time of stress. loyalty, high productivity, and referrals of others as potential employees. Who doesn't? Heskett and W. Earl Sasser, Jr.

Heskett 117

Heskett Competitive Advantage Health Care Short-term 117

Michael Lee Stallard

JUNE 5, 2010

In the summer of 2003, the ninety-two year-old Wooden traveled to the White House, where he was awarded the Presidential Medal of Freedom, America’s highest civilian honor. All of his players were to be respectful toward flight attendants, waitresses and waiters, and hotel workers they encountered while traveling with the team.

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Building Personal Strength

APRIL 5, 2010

It's worth traveling 100 miles to do some shopping. I know most spectators were cheering for underdog Butler, but I have strong Duke loyalties and as a Duke fan, this is as cool as it gets. It's like a massive combo flea market and arts and crafts show. It features an unprecedented variety of really good stuff! Post by Dennis E.

Creativity 90

Creativity Construction Loyalty Travel 90

Mark Sanborn

FEBRUARY 11, 2022

Too many times you have leaders who came out of operations as big shots and become isolated and hear what the world is through 4 or 5 people who report to them.” If Taylor could get great help by investing time and perks for them, couldn ’ t some extra consideration work to inspire loyalty in other aspects of the business?

Taylorism 70

Taylorism Taylor Real Estate Learning-by-Doing 70

Skip Prichard

JUNE 12, 2023

By combining these elements, businesses can align their operations with their long-term goals and set themselves up for enduring success. As I travel the country, I find one consistent theme: most executives, managers, and employees are “unaimed,” meaning they don’t know their company’s top goals or how they contribute to those goals.

Power 96

Power Goal Objective Planning 96

Persuasive Powerhouse

SEPTEMBER 20, 2010

In addition, there is evidence that some sensory information is sent directly to the heart before it even travels to the brain. I was challenged to take a higher, more difficult path to achieving longer-lasting loyalty and deeper relationships with those who followed me closest. I agree that balance is key.

BPM 185

BPM Chemicals Emotional Intelligence Blog 185

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. In those days, airline travel was a commodity – passengers selected flights primarily on convenience and price. They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

SEPTEMBER 21, 2015

Lotta, who’d joined Ervaring from Marriott two years before, was the first to admit that her new company, with 12 brands operating 5,000 hotels, mainly in Europe, needed help. In the first six months we had 4 million unique visitors, and we’re now reaching 14 million travelers a month. trillion travel industry.

Case Study 8

Case Study Travel Hotels NPV 8

N2Growth Blog

DECEMBER 1, 2019

I led a discussion on leadership principles and mindset and let the room evolve into an open debate on what was working and what was harmful in day to day operations. ” Be represents your attributes ( i.e., loyalty, selflessness, commitment,etc. ). Dan and I wanted to perform one last act of servant leading. Conclusion.

Globalization 276

Globalization Leadership Conference Diversity 276

Harvard Business Review

NOVEMBER 25, 2013

At one travel services giant, 100X more data in less than two years utterly transformed the enterprise conversation around “loyalty.” The company quickly adjusted its operational definition of “loyalty” to explicitly embrace and reward its “digital evangelicals” — customers who had enough of a virtual presence to be influencers.

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

CO2

JUNE 29, 2010

Traveling down the path set by the service academies, it may well be that the most effective people in any organization are those who are equally adept playing both leadership and followership roles. Trust is a common factor in the cost-benefits analysis, compliance with authority, or loyalty to leaders hypotheses.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

FEBRUARY 18, 2011

At Hartwell Pacific, the global metal recycling company I founded in 1993 and exited in 2008, I was operating factories in six different cities in four countries, so developing an effective global management system was critical. After lunch we would take a tour of that country's operations. We tried to be as inclusive as possible.

P&L 15

P&L Globalization CFO Operations 15

Harvard Business Review

APRIL 28, 2016

They’ve redesigned their core processes in the area of procurement (online shopping), talent acquisition (marketplaces), collaboration (social networking), market research (peer reviews), finance (mobile payments) and travel (room and ride sharing). Loyalty needs to be more than accumulating points for rewards.

Loyalty 8

Loyalty Peer Review Efficiency Call Center 8

Harvard Business Review

MAY 9, 2016

By defining a brand’s particular kind of relationship, companies can create greater engagement, differentiation, and loyalty. For example, in the hospitality industry most brands operate with the roles of host/guest. In the taxi and livery industry, cabs and limo services have operated with the roles of driver/passenger.

Brand 8

Brand Airlines Health Care Trout 8

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

FEBRUARY 8, 2012

History makes a compelling case that serving customers with integrity — delivering steadfast, predictable service quality — can translate into outsized loyalty and market share when the economy commits to a comeback. One way Zappos funds its legendary service is by relying on a very lean operation.

Airlines 14

Airlines Call Center Retail Bottom-up 14

Harvard Business Review

JANUARY 28, 2015

A traveler arrives in a foreign country and attempts to use his credit card to make a purchase. ”) Delivering a consistent experience on the most common customer journeys is an important predictor of overall customer experience and loyalty. If it’s all about the operations then you lose sight of the customer.

COO 8

COO Planning Metrics Call Center 8

The Horizons Tracker

SEPTEMBER 4, 2019

Airports are seldom places you want to spend more time than you want to in, but from the operators perspective, they view your time as an opportunity to extract cash from you. “However, not every customer has the same travel and budget needs.

Airlines 60

Airlines Discount Price Travel 60

Harvard Business Review

OCTOBER 26, 2012

For example, if you need to build customer loyalty, concentrate on gathering data from post-purchase touch points like customer service logs or responses to up- or cross-sell emails. Traveling cookie" data build a digital footprint of a consumers based on their logins at popular sites (for example, on airline sites or Facebook).

Retail 11

Retail Loyalty Customer Loyalty ROI 11

Harvard Business Review

FEBRUARY 26, 2014

Which is why the disruptions to our career arc — whether it’s a new baby, sick parents, or the dream of going back to school, travel, or volunteer more — can be so difficult. By contrast, employers who who support and encourage their employees’ dreams breed loyalty, resulting in higher profitability.

Learning Curve 9

Learning Curve Constraint Learning-by-Doing Career 9

Harvard Business Review

APRIL 7, 2014

In car rentals, firms like Hertz and Enterprise are making bets on car-sharing operations. Even dominant businesses like Amazon and Facebook spend enormous sums of money to snatch up and independently operate disruptive businesses like Quidsi and Whatsapp. For a real-world example, just consider the airline industry.

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8

Harvard Business Review

MARCH 14, 2017

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

JULY 19, 2018

This simple idea — that one should match the skill level of the individual to the skill requirements of a task — has influenced how many businesses operate. Thus, people get basic eye care close to where they live and only when necessary do they travel to a bigger town to be seen by a more skilled professional.

Health Care 10

Health Care Cost Govindarajan Transportation 10

Strategy Driven

JANUARY 21, 2021

It comes with a variety of costs to conduct your operations overseas, from commercial space to travel, customs, shipping, and production. A great way of keeping your existing customers involved in your business expansion is by rewarding them for their loyalty.

Brand 80

Brand Discount Marketing Planning 80

Harvard Business Review

APRIL 19, 2017

When customers see that a company won’t own up to its mistakes, they are likely to assume that the firm cares little about serving them well and does not deserve their loyalty. Gaining and Keeping Trust. Here are some lessons that any service company should heed if it wants customers to see it as reliable and fair.

Company 10

Company Airlines Meyer Hotels 10

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. Depending on what you choose, your strategy on talent management in China will be one of the legacies or liabilities of your operational strategy here. Word of your organizational equity will travel. Do it right now. But they don't know the acronyms!

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

JANUARY 25, 2017

Gravity puts curvature into the universe, like a bowling ball dropped in the center of a trampoline, altering the path that objects travel along. They do more than hit their targets and push them through the sales funnel: They create an ongoing relationship that alters the trajectory of customers’ lives and companies’ operations.

Strategy 8

Strategy Objective Influence Competitive Advantage 8

LDRLB

SEPTEMBER 24, 2012

An artist is an artist, but may also be a father or mother, a student, a traveller, a lover, a questioner, or anything that any other human might be. It is little wonder that loyalty is dropping while selfishness is increasing. None of the artists I interviewed liked being pigeonholed into a single category (i.e.

Human Resources 158

Human Resources Loyalty Project Long-term 158

Harvard Business Review

SEPTEMBER 27, 2011

If your CHRO travels only to accompany you, or keeps in touch with staff primarily through email or one-way communication such as videocasts, you've got a problem. When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Face time with employees is essential.

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

JANUARY 14, 2015

However, these executives are often operating in a silent state of continual overwhelm, and the predictable consequence is disengagement. He had also suffered from weight gain brought on by continual travel and client work.

CIO 8

CIO CFO Crisis Execution 8

Joseph Lalonde

MARCH 14, 2018

It’s harder when I travel, but I’m getting creative when I have to dine out, and I know what foods are good for me, and which ones I need to avoid. Lastly, I do not forget to take care of myself by exercising and traveling. This has been the biggest contributor to how I operate now. What is that!?” I could breathe.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

NOVEMBER 16, 2017

“Work is often an antidote, a space where you can forget about what’s happening and operate as a functioning adult rather than feeling helpless in the face of these events.” The experience “bred instant loyalty to the organization,” she adds. “He was basically a stranger to me. .”

Crisis 8

Crisis Case Study Brainstorming Supply Chain 8