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First Look: Leadership Books for June 2020

Leading Blog

frameworks that help make thoughtful decisions about starting, growing, managing, and selling a business. As Harvard lecturer and global trend watcher Vikram Mansharamani shows in this eye-opening and perspective-shifting book, our complex, data-flooded world has made us ever more reliant on experts, protocols, and technology.

Books 354
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Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal. Retention Is Key.

Quality 182
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Making Diversity Central to Success: Q&A With Chevron’s Chief Diversity Officer

HR Digest

The company’s 2018 Corporate Responsibility Report highlights how diversity and inclusion (D&I) feature so centrally in the company’s success story. Since 2002, Chevron reports a 68 percent increase in the number of women and minorities in senior leadership and executive positions. (L-R) How did it happen? PHOTOS: CHEVRON.

Diversity 107
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Rookie Talent: Avoiding a Kodak Moment

Leading Blog

This generation is the first to be raised in a post-industrial era driven by technology. To keep the rookies engaged and actively contributing to the team, here are a few changes managers need to anticipate and embrace: Collaboration Generation Y wants to feel like they belong to a team. Avoid making this your Kodak moment.

Film 150
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These Are the People You Need on Your Startup Team

Chart Your Course

Understanding that each team member has a role in the company and their personalities need to match these roles can mean the difference between failure and success. You need a numbers guy to navigate your company to financial success. If you are creating a technology empire, you will need a customer care department.

CFO 100
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Employee Relationships is a Serious Employer Responsibility

HR Digest

Amidst all the revenue numbers and share valuations that companies wear as a badge of honor, the concept of employee relationship management has emerged as another undeniable sign of a successful organization. Conflict Management Why are workplace conflicts such a common grievance?

Schein 98
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10 Characteristics Of High-Performing Teams

Tim Milburn

Disagreement is viewed as a good thing and conflicts are managed. A team charter paves the way for collaborative success by providing clarity that builds trust and accountability. He is also the co-author of the business best-seller Momentum: How Companies Become Unstoppable Market Forces (Harvard Business School Press, 2002).

Team 155