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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

An IBM study in 2017 showed that 80% of employees feel more engaged when their work is consistent with the core values of the organization. The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers.

Metrics 317
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SHRM India Top HR Influencers 2022 Edition

QAspire

One of the highlights of my journey of learning and sharing online has been consistent recognition by Society of Human Resource Management (SHRM India) in their annual list of top Indian HR Influencers on Social Media since 2012. I am glad to be featured again this year. More about what leadership influence really means here.

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End Well on a Low Note

Lead Change Blog

The highs of his 2016 season took a downturn in 2017, so when he became a free agent it wasn’t a huge surprise when he got traded. You don’t need video play-by-play to know that Chicago Cubs management and players don’t always get along. Arrieta played for the team starting in 2013, and as the saying goes, “Baseball is family.”

Letter 305
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The Most Popular Videos on Our YouTube Channel in 2017

Deming Institute

Edwards Deming: The 14 Points : 46,000 views in 2017 (added 3 years ago – 106,000 total views all time). Deming 101 – Theory of Knowledge/PDSA (This video has excerpts from Ian Bradbury’s presentation at our annual conference in 2013): 1,400 views (3 years – 4,900). Those with W.

Video 28
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Preview Thursday: Benefit Corporation Law and Governance: Pursuing Profit with Purpose

Lead Change Blog

My advice was based on two simple principles: Directors are elected by shareholders, and, once elected, have the full authority to manage the corporation. Directors must prudently and unselfishly manage the corporation to create the maximum financial return for shareholders.

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Deming Institute Seminars in London and Edinburgh During May 2017

Deming Institute

The objective of the Organisations as Unusual Workshop (presented in two 4-hour parts, over the course of two days) is to demonstrate and explore the unlimited potential of “Organizations as Unusual,” with a very practical focus on how we think, learn, and work together, built upon a foundation of Dr. Deming’s Management Method.

Seminar 28
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Preview Thursday: No Ego by Cy Wakeman

Lead Change Blog

For the first time, I would be leading a team, which got me a free ticket to the Human Resources boot camp for managers. In 2017, she was named as one of the Top 30 Global Leadership Gurus by Global Gurus, a Top 100 Leadership Expert to follow on Twitter, and was deemed “the secret weapon to restoring sanity to the workplace.”

Open-book 260