Leading Blog

JANUARY 1, 2022

higher levels of employee and customer engagement and loyalty translate into higher growth and profits. He demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier. Other case studies include Adobe, Citigroup, Eli Lilly, Hitachi, Honeywell, Inditex, Komatsu, STC Pay, and Titan.

Books 225

Books Heskett Leadership Competitive Advantage 225

Eric Jacobson

SEPTEMBER 30, 2021

“How you show up, what you stand for, and what actions you take to that end—as an individual and as a leader in your organization—are now gating factors to lasting success,” explains Frank Calderoni in his new book, UPSTANDING: How Company Character Catalyzes Loyalty, Agility, and Hypergrowth. It is earned as much as it is defined.

Chief Executive Officer 65

Chief Executive Officer Agility Loyalty CFO 65

Tanveer Naseer

SEPTEMBER 16, 2014

I did not feel management set the kind of example that I wanted to abide by.” To answer this question we asked people to think about the extent to which their immediate managers engaged in credibility-enhancing behaviors, and then we correlated their responses with how they felt about their work environment.

Leadership 279

Leadership Commitment Loyalty Follow-up 279

Chart Your Course

MAY 3, 2016

The Harvard Business Review reports culture directly impacts employee satisfaction, job performance, business creativity, commitment and loyalty, retention and absenteeism, and — perhaps the most important quality to executives — the bottom line. Be Immediately Available.

Positioning 100

Positioning Career Absenteeism How To 100

Lead on Purpose

DECEMBER 23, 2011

A successful leader who leads by example and keeps his promises will gain the trust and loyalty of his employees. Toyota Case Study. When the changes were made to remedy the workplace inadequacies, the result was a success, due in part to appropriate business process management practices, and an overall acceptance of “Kaizen”.

Kaizen 162

Kaizen Leadership Styles Leadership Motivation 162

Harvard Business Review

MAY 8, 2013

Editor''s Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Managing multiple brands, running separate IT systems, setting different price structures — it would be a mess.". Their loyalty is fanatical.

Case Study 8

Case Study Brand How To Beyer 8

Harvard Business Review

OCTOBER 31, 2012

Lin Dachun, the VP and general manager of the automobile electronics unit, cheered. Editor's Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Yes, the Blue Sky managers said. One person wasn't smiling. How far along are you?"

Case Study 8

Case Study Technology Tacit Knowledge Engineering 8

Strategy Driven

APRIL 8, 2011

Detailed with more than two dozen case studies, Brand Relevance lays out the four key tasks required to attain brand relevance: Finding New Concepts. Defining and Managing the Category or Subcategory. Evaluating a Concept’s Prospects. Creating Barriers: Sustaining the Differentiation. About the Author.

Brand 56

Brand Aaker Six Sigma Short-term 56

Coaching Tip

APRIL 30, 2015

"In a world overpopulated with enormous egos, 40-year old Paul seemed to be an anomaly," begins the first of Waldroop and Butler's twelve case studies. "He Although he had never been a manager , Paul had considerable know-how as a banker and Latin America was his specialty.

Waldroop 70

Waldroop Execution Career Learning-by-Doing 70

Harvard Business Review

AUGUST 18, 2011

More and more people report to more than one boss and learning to handle multiple managers is an essential skill in today's complex organizations. Reporting to more than one person often requires you negotiate between competing demands for your loyalty. But this is complicated with more than one manager. What the Experts Say.

Management 13

Management Project Report Case Study 13

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

SEPTEMBER 4, 2018

The school summarized its decision in a revealing 23-page investigation report , which serves as a useful case study for the way organizations, leaders, and individuals fall victim to moral biases — rationalizations for behaving unethically usually due to one’s self-interest. Blind loyalty.

Meyer 8

Meyer Ethics Self-aware Morale 8

Harvard Business Review

JUNE 20, 2013

As an example, Raymonds, a famous clothing retailer in India, utilized Capillary''s solution to create a sophisticated mobile loyalty program for 1.6 million customers without using any paper forms or plastic loyalty cards. Capillary grew their business rapidly across India and other emerging nations, generating solid revenues.

Technology 10

Technology Innovation CRM Retail 10

Harvard Business Review

SEPTEMBER 13, 2017

We chose Brazil’s beef industry as the location of our case study , both for the size and complexity of the industry and for its impact on the planet. Nonetheless, the case study demonstrates that measuring the value of sustainable business can be done, and that sustainable business itself can be cost-effective.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

JUNE 28, 2018

Consistent with these famous case studies, scientific research shows that creativity and innovation can be enhanced by reducing team harmony. A recent research review suggested that managers can help this process by framing challenges as opportunities, while keeping their focus on the distance that still needs to be traveled.

Creativity 13

Creativity Team Christensen Innovation 13

Harvard Business Review

SEPTEMBER 2, 2016

And how do you foster a connection without undermining your direct manager? ” And yet, connecting with your manager’s manager is “a delicate dance,” since your boss is still the “middleman,” she says. Assume that your boss will hear about any interactions you have with her manager.

Career 13

Career Bond Case Study CEO 13

Strategy Driven

NOVEMBER 8, 2010

As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

FEBRUARY 17, 2012

She also receives a goodwill discount voucher of 10% as part of the store's customer loyalty initiative. Over the last ten years we have been researching deshopping in Britain through two mass market retail case studies and surveys of 150 independent retailers and over 500 consumers. Communication. Watchfulness.

Retail 13

Retail Mass Marketing Customer Loyalty Discount 13

Harvard Business Review

MAY 2, 2018

.” Not only is the situation “awkward and uncomfortable,” but it can also be “very time intensive,” says Nancy Rothbard, the David Pottruck Professor of Management at the University of Pennsylvania’s Wharton School. Your relationship with your manager should be your top priority. Do: Ask questions.

Consensus 8

Consensus Case Study Long-term Career 8

Harvard Business Review

NOVEMBER 8, 2013

Yelling was an integral part of their leadership and management styles. Harvard Business School recently published and popularized a case study of Sir Alex Ferguson , Manchester United’s recently retired manager and the most successful coach in English Premier League history. They yelled. Is that bad?

Core Competence 11

Core Competence Welch Reputation Class 11

Harvard Business Review

AUGUST 9, 2011

The whole episode became a case study of the difficulty of protecting trademarks and other intellectual property in that country. Frequent surveys, asking customers how likely they would be to recommend the store to a friend or colleague, provide store managers with a steady stream of data and comments on the store's performance.

Retail 14

Retail Open-book Maturity Comparison 14

Harvard Business Review

FEBRUARY 26, 2014

By contrast, employers who who support and encourage their employees’ dreams breed loyalty, resulting in higher profitability. But canny managers instead use these transitions to cement ties with their employees — not to push them away. Managing people Transparency Work life balance' According to Towers Perrin, Intl.,

Learning Curve 9

Learning Curve Constraint Learning-by-Doing Career 9

Harvard Business Review

NOVEMBER 16, 2017

Should you disclose what’s happening to your manager and colleagues? But, in most cases, Kreamer says, it’s best to talk to your manager when you already “have some notion of how you intend to handle the problem.” Case Study #1: Reassure coworkers and maintain boundaries.

Crisis 8

Crisis Case Study Brainstorming Supply Chain 8

Harvard Business Review

DECEMBER 1, 2010

Management experts have long predicted the demise of the standard 9-to-5 workday. And even fewer managers are open to or equipped to handle employees with alternative schedules. Still, more managers and organizations are seeing the benefits of non-traditional schedules. Case Study #1: Creating a unique job share.

Proposal 15

Proposal Case Study Policies Long-term 15

Harvard Business Review

JULY 29, 2016

If you display skepticism toward the candidate or hesitate, the reference will likely clam up out of loyalty, she says. Begin by saying something like, “We are seriously considering Mary to be a project manager here. Show any skepticism or negativity toward the candidate—the reference will go silent out of loyalty.

Reference 8

Reference COO Learning-by-Doing Case Study 8

Harvard Business Review

APRIL 3, 2015

” These case studies are legendary among marketers. The truth is, I assumed the scale of the response on social media plus my customer loyalty merited a response from the airlines. Despite these hurdles, some companies do manage to change. Motrin Moms. Dell “hell.” ” “United Breaks Guitars.”

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

APRIL 7, 2014

Pundits and managers alike readily cite reasons including the stresses of business model innovation or the difficulty of making small experimental investments inside the four walls of an established organization. To get ahead of disruption, managers need to fundamentally change how they gather customer feedback.

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8

Harvard Business Review

APRIL 21, 2016

. “If all you’re thinking about is saving face, you’ve already made the negotiation and its aftermath into a battle,” says Margaret Neale, the Adams Distinguished Professor of Management at Stanford Graduate School of Business and coauthor of Getting (More of) What You Want. Case Study #1: Acknowledge your missteps.

COO 8

COO How To Long-term Reputation 8

Harvard Business Review

FEBRUARY 28, 2013

We learn who we are through what people say to us and about us," says Kathleen Reardon, a professor of management at the University of Southern California Marshall School of Business and author of Comebacks at Work: Using Conversation to Master Confrontation. Case Study #1: Use it to test the waters. What the Experts Say.

Reputation 8

Reputation Case Study Information CFO 8

Harvard Business Review

AUGUST 18, 2016

Being on great terms with your manager helps you “stay aligned with the priorities of the organization, understand its constraints, and get access to the resources you need to get things done,” she says. Manzoni suggests talking to manager about topics beyond work. Demonstrate loyalty to your boss’s vision.

Bond 8

Bond Case Study Advice Learning-by-Doing 8

Harvard Business Review

AUGUST 22, 2016

To give an example of just how hard it can be to prevent this from happening, let’s consider the case of Nokia. The voluminous case studies and articles about the firm would fill entire file cabinets in the typical business school storage area.

Company 8

Company Competitive Advantage Bureaucracy Retail 8

Harvard Business Review

SEPTEMBER 29, 2015

. “One, you have to replace the talent, and in a time of tight labor markets, that’s a very hard—and very expensive—endeavor,” explains John Sullivan, an HR expert, professor of management at San Francisco State University, and author of 1000 Ways to Recruit Top Talent. ” Keep it in perspective.

Case Study 8

Case Study Learning-by-Doing Team Long-term 8

Harvard Business Review

AUGUST 12, 2016

This remarkable underdog story from the world of soccer provides a useful case study of sorts for businesses as well as sports organizations. At the same time, the team had to ensure that its original fans didn’t feel marginalized or less valued, so a membership loyalty scheme was initiated that favored existing supporters.

Brand 8

Brand Merchandising Price Media 8

Strategy Driven

JUNE 10, 2019

Case studies. Promote Customer Loyalty. In addition to providing a high-quality product/service at good value for money and with excellent customer service, you can keep hold of your customer with the use of a customer loyalty program. Improve Project Management. Infographics. How to guides. Interviews.

Industry 51

Industry Customer Loyalty How To Loyalty 51

Harvard Business Review

FEBRUARY 28, 2012

Editor's Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. There are ample case studies showing that people who buy from sites like DailyDilly are the worst kind of customers: ones with no loyalty.

Price 13

Price Hotels Case Study Video 13

N2Growth Blog

JANUARY 18, 2011

practical-support/management-community/blogs/why-are-ceos-rarely-fired Kerri Nowak I greatly appreciated this post! Any manager or supervisor that showed any leadership or aggressiveness was immediately dismissed. A poor manager or supervisor is more than just an organizational problem. https://www.managers.org.uk/practical-support/management-community/blogs/why-are-ceos-rarely-fired

Leadership 419

Leadership CEO Blog Learning-by-Doing 419

Harvard Business Review

MARCH 29, 2011

Editors' Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. She led him down a long corridor to a door marked "Hotel Manager." It was Hans Edelman, a Dutchman who managed Alegre's most profitable hotel, in Buenos Aires.

Case Study 10

Case Study Hotels Price Decentralization 10