Strategy Driven

JULY 27, 2017

If your business is to thrive, it is essential that you manage your workforce effectively. Human resources management is all about striking a balance between encouragement, rewards, and sanctions. It renews interest in their task and keeps them engaged with your operation. Training must be an ongoing activity.

Training 50

Training Budgeting Bottom-up Long-term 50

Harvard Business Review

SEPTEMBER 3, 2015

Executives have a choice in how they run their operations. But the employee-centered way is a better way — even in low-cost retail. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. respectively.

Retail 8

Retail Operations Depreciation Merchandising 8

In the CEO Afterlife

APRIL 14, 2011

I’ll take an educated guess and say that P&G and Unilever top management knew absolutely nothing of the conspiracy until the regulators came knocking. Imagine the reaction of a supplier’s top management when they witness their brand featured at a price, well below cost. Human Resources. Search My Site.

Price 100

Price CEO Brand Discount 100

Strategy Driven

NOVEMBER 2, 2015

Based on thousands of years of practice, mindfulness techniques enable people to manage their attention, improve their awareness, and sharpen their focus and clarity. He is the founder of The Potential Project – a leading global provider of corporate based mindfulness solutions operating in 20 countries. Then return to your work.

Productivity 50

Productivity Products Strategy Covey 50

Harvard Business Review

NOVEMBER 26, 2012

With Black Friday behind us, Cyber Monday upon us, and retail's make-or-break season in high gear, many of us are interacting more than usual with front-line service employees. That gives the organization more resources, which it can use to improve employee and customer satisfaction even further.

Retail 8

Retail Heskett Franchising COO 8

Harvard Business Review

DECEMBER 6, 2010

Today, the guild mentality persists within companies, where functions such as marketing, sales, finance, IT, human resources and R&D all have their own area of special expertise. It can rapidly build demand, which reinforces the relationship with retail grocers. But Frito-Lay stocks its own products.

Operations 13

Operations Competitive Advantage Supply Chain Retail 13

Harvard Business Review

FEBRUARY 8, 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Bring people into HR with extensive operational improvement experience. Scibelli himself came from the retail sector.

Process 13

Process Compliance Operations Human Resources 13

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. We have hired more than 5,000 new employees since beginning the effort in late 2013.) What did we do?

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

JANUARY 5, 2018

For more than a decade, leading human resource strategists have hit on a recurring theme: You want your star players working in the roles that matter most to the business. Although long ignored, these middle management positions have become increasingly recognized as critical to executing a company’s strategy.

McKinsey 8

McKinsey Human Resources Reputation Brand 8

Harvard Business Review

JANUARY 25, 2012

You might think that the corporate human resources function doesn't have much of a role in improving business processes, such as product development, operations, customer service, or distribution. In addition, they possess two key traits: Deep operational experience. But I've found that it does.

Human Resources 13

Human Resources Operations Compliance Maturity 13

Harvard Business Review

DECEMBER 6, 2017

In industries like retail, customer service, and hospitality, entry-level turnover alone costs billions of dollars each year, based on voluntary turnover rates and annual replacement costs. The young people we surveyed worked in a wide variety of industries, including health care, manufacturing, retail, and hospitality.

Survey 8

Survey Retail How To Reis 8

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

You're Not the Boss of Me

OCTOBER 31, 2010

They are also imposed to provide structure in organizational settings that support the work and build a broad framework within which individuals are free to operate and contribute. As they often say in retail stores about handling merchandise, “ If you break it you own it”. What do you think?

Maturity 50

Maturity Blog Merchandising McCarthy 50

Harvard Business Review

FEBRUARY 15, 2012

Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

OCTOBER 23, 2012

What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. From the day he opened his first TV and appliance retail store in Richmond, Virginia, Sam understood that management means getting results through the efforts of other people.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

MAY 3, 2017

And many CEOs we talked to, like Owen Mahoney of Nexon, agree that the CHRO is one of the most strategic roles someone could have: “Businesses grow or die based on the quality of their people, so the human resource executive role is arguably the most strategic in the company.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

APRIL 18, 2013

retailer Tesco built detailed profiles of customers and then used these insights and a flexible supply chain to customize their products and offers. The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. Collaboration Marketing Operations'

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

DECEMBER 21, 2011

And I'd also want team members who knew how to get people to adopt new skills and attitudes — experts in incentives, training and development, culture, communication, stakeholder management, and redeployment. And to succeed at that game, HR professionals must make fundamental changes in the way they operate.

Six Sigma 14

Six Sigma Skills Team Compliance 14

Harvard Business Review

JULY 14, 2017

When we asked one successful online retailer “How do you compete with Amazon?” Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. Let’s see what happens when we connect them rather than manage them — that is, focus on the links rather than the nodes.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. automotive, financial services, retail, telecomm, and hospitality sectors.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

SEPTEMBER 4, 2017

In research for our book, Time, Talent and Energy, my co-author Michael Mankins and I found that such investments do indeed pay off: The top-quartile companies in our study unlocked 40% more productive power in their workforce through better practices in time, talent and energy management. For knowledge workers, time is incredibly scarce.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

OCTOBER 9, 2013

As happened at AirAsia Japan, partners often find it difficult to reconcile their views about how they should manage a new venture. Who has the final say in functional areas, such as R&D, operations, and human resources, does matter. The history of joint ventures is filled with stories about failure.

Long-term 8

Long-term Airlines Guidelines Cooper 8

Harvard Business Review

APRIL 19, 2016

manufacturers, wholesalers, and retailers, according to a leading technology industry analyst. Each of the potential business benefits of 3D printing carries tax implications that could alter the equation for any anticipated operating efficiency or return on investment. Are there operations you would shed? Threat analysis.

Supply Chain 8

Supply Chain Execution Analysis Technology 8

Harvard Business Review

SEPTEMBER 10, 2015

Anyone who has worked inside a large organization can rattle off a lengthy list of the things that regularly kill promising ideas: conflict with existing businesses, naysayers, management turmoil, insufficient resources. Sometimes that requires creating a separate operating structure. Here are six ways to change that.

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

JANUARY 27, 2017

At some of the world’s most successful enterprises — Google, Netflix, Amazon, Alibaba, Facebook — autonomous algorithms, not talented managers, increasingly get the last word. Elite MBAs (Management by Algorithm) are the new normal. Top management would have to trust its computationally brilliant bidding software.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

OCTOBER 31, 2017

The banks that have nearly completed their regulatory agenda have a head start, since they can free up more financial and human resources to address evolving technology. This second transformation will be triggered not by regulation but by rapidly evolving technology.

Banking 8

Banking Crisis Bottom-up Compliance 8

Harvard Business Review

APRIL 20, 2017

For example, the Amazon Go retail store in Seattle has no cashiers or checkout lanes. While the human “co-pilot” no longer does the work of routine navigation and piloting, they still do things like observing the driverless operation, and stepping in to assist with unusual or dangerous situations.

Supply Chain 10

Supply Chain Outsourcing Call Center Organization 10

Harvard Business Review

MARCH 29, 2018

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

JULY 11, 2013

A cascading series of deadlines, operating systems, and reporting rules have to be arranged, tested, and communicated. But some of the businesses that would have been impacted by the employer mandate — in sectors like retail and food service — didn''t appear to be ready to comply with the law. Most large U.S.

Health Care 8

Health Care Parcell Politics Policies 8

Harvard Business Review

OCTOBER 23, 2014

Energy, agriculture, insurance, retail, human resources — no industry is unaffected. Risk and outcomes, as the scenario plays out, will be managed by predictive models, which are powered by machine learning algorithms that will improve their accuracy rates over time. Or lenders’ enhanced abilities to gauge credit risk.

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

OCTOBER 18, 2018

Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly. “OK.

Case Study 13

Case Study Team CFO Merchandising 13

Modern Servant Leader

FEBRUARY 17, 2016

The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. So I convinced the plant manager they gotta bring this guy back.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. So I convinced the plant manager they gotta bring this guy back.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

NOVEMBER 2, 2015

At such moments, smooth operations and efficient processes are no substitute for an engaged, motivated employee with the instinct to do the right thing. Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. One of the most powerful ways to do this as a manager is to forgive errors.

Motivation 8

Motivation Brand Hotels Policies 8

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. That helped account managers focus their pitch on the client’s business issues and build rapport. That bottom line sensibility is crucial.

P&L 10

P&L Banking Marketing Call Center 10

In the CEO Afterlife

MARCH 18, 2015

This can mean expanding product lines, entering new markets and geographies, line extending brands, acquiring new businesses, creating projects, and adding layers of management to manage the self-created complexity. This vision establishes the principles for running a simple operation. Complexity had brought LEGO to its knees.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Harvard Business Review

FEBRUARY 5, 2015

Unlike marketing, manufacturing, human resources, and other functions, a good strategy should cover the entire activity system of an organization. Strategic alignment is the responsibility of an organization’s top executives versus those in charge of marketing, manufacturing, human resources, or other functions.

Blue Ocean Strategy 8

Blue Ocean Strategy Strategy Execution Supply Chain 8