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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Southwest Airlines Fall From Grace. Overscheduling.

Airlines 188
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Under-Whelming Advice from a former CEO of Southwest Airlines

Leadership Freak

I’m still grappling with Jim Parker’s advice. He was the CEO of Southwest Airlines during the terrorist attack on September 11, 2001. Jim said, “I don’t think I smiled for two years.” When… Continue reading →

Airlines 111
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Overscheduling All airlines overbook their flights.

Airlines 130
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Where do Leadership and Customer Service Intersect?

General Leadership

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! The post Where do Leadership and Customer Service Intersect? appeared first on General Leadership. Read more at [link]. Your Team can either make you or break you. John Maxwell.

Airlines 296
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Southwest Airlines’ Julie Weber on What It Means To Create a Purpose-Driven Culture

HR Digest

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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The Servant-Leadership Times They are a Changin

Modern Servant Leader

I was living in New York City when I first sought opportunities to work with companies focused on servant leadership. While interviewing a well-known author on the topic, his advice to me was simple: “Move”, he chuckled. Seton Hall has long been a fellow advocate in the advancement of servant-leadership principles.

Greenleaf 100
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Tuesday Time Machine: Trajectory – The Importance of Knowing Where We Are Going

General Leadership

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Read more at [link].

Airlines 150