Harvard Business Review

MAY 19, 2014

For more on what analytics can be used for, read Thomas Davenport’s 2013 HBR article Analytics 3.0. Though statistical analysis will be left to quantitative analysts, managers have a critical role to play in the beginning and end of the process, framing the question and analyzing the results. Decision making Information & technology'

Management 16

Management Metrics Information Technology Analysis 16

Harvard Business Review

OCTOBER 27, 2014

A mid-level manager in this 5,000-employee hospital, she is leading a 70-member group on patient flow as part of a larger organizational effort. Her ability to lead and inspire — to become a change leader from her position as a mid-level manager — is helping her team produce results. I found a few defining characteristics: 1.

Middle Management 14

Middle Management Six Sigma Taylorism Taylor 14

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JUNE 5, 2018

” Technological developments are often interesting to discuss in relation to relevance. A current example of uncertainty around relevance concerns blockchain , i.e. the technology behind virtual currencies such as bitcoin. In other words, the technology can make brokers and bankers irrelevant. Competition for dependence.

Stress 11

Stress Insourcing Uncertainty Retail 11

Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. More than 85% of retail banking transactions are now digital. So are we witnessing the death throes of brick-and-mortar retail banking? So are we witnessing the death throes of brick-and-mortar retail banking? Finance Internet Retail' In our view, no.

Banking 11

Banking Retail Open-book Finance 11

Harvard Business Review

MAY 9, 2014

In e-commerce, advances in tracking and analytics have made it possible for retailers to understand what individual customers are doing before they make a purchase, and to gather and analyze hundreds and thousands of data points to identify trends. Take Alex and Ani, which designs and retails jewelry, and Belk, a department store chain.

Retail 12

Retail Chief Technology Officer Technology Merchandising 12

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. We have hired more than 5,000 new employees since beginning the effort in late 2013.) What did we do?

Management 11

Management IPO Diversity Long-term 11

Harvard Business Review

MARCH 11, 2016

government is constantly sweeping up vast amounts of data on the details of the retail sector — buying and selling, getting and spending — just as it tracks census information and data on economic indicators such as GDP, employment and unemployment, and inflation. We emailed the Census official in charge of the retail trade data.

Merchandising 8

Merchandising Retail GDP Report 8

Harvard Business Review

MAY 12, 2014

The former states that digital technology and robotics are advancing at such a pace that: “Professions of all kinds — from lawyers to truck drivers — will be forever upended. But over time technology is a far more reliable path to increased productivity. Technology' Companies will be forced to transform or die.”

Offshoring 9

Offshoring Outsourcing Technology Short-term 9

Harvard Business Review

FEBRUARY 10, 2015

If businesses are to continue using personal data to create value for themselves and for their customers, they will need to manage it as carefully as they would money, in four key ways. Similarly, trust erosion triggered by Edward Snowden’s revelations of government surveillance in mid-2013 are estimated to have cost U.S.

Telecommunications 8

Telecommunications Cost-Benefit Analysis Reputation Survey 8

Harvard Business Review

JULY 17, 2015

’ the questions must be asked, ‘WHY did we start doing WHAT we’re doing in the first place, and WHAT can we do to bring our cause to life considering all the technologies and market opportunities available today?’”

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

JUNE 5, 2015

The dominant dismal view is that rapid technological innovation has been gobbling up jobs faster than it is creating them. Technological change is causally connected to the stagnation of median income and the growth of inequality in the United States. The theme: Claiming Our Humanity — Managing in the Digital Age.

Drucker 8

Drucker Technology Efficiency Rogers 8

Harvard Business Review

AUGUST 23, 2012

Just ask Gene Morphis, ex-CFO of clothing retailer Francesca's. without any compliance process or technology in place.". The combination of the right policy and the right technology can render even the most delicate of communications compliant. The risks and penalties are real. You will likely see thousands of them.

Compliance 15

Compliance Media Compliance Officer Policies 15

Harvard Business Review

APRIL 4, 2014

The tales of two companies, cell phone accessories retailer Cellairis and skin care products maker Rodan + Fields, illustrate the dangers of top-level strategic tinkering. They had the epiphany that they could use cheap retail space – the carts that sit in the middle of shopping malls – to sell mobile phone accessories, mostly cases.

Strategy 8

Strategy Wireless Company Retail 8

Harvard Business Review

APRIL 23, 2014

In January 2013, Chip Blankenship, CEO of GE Appliances issued a challenge to the newly formed team: “You’re going to change every part the customer sees. At their training center in Louisville, they bounced ideas and product prototypes off of retail salespeople who came to learn about GE’s products. You won’t have a lot of money.

Ries 11

Ries Waterman Finance Competitive Advantage 11

Harvard Business Review

AUGUST 17, 2017

Meanwhile, new technologies are making it easier for sustainability investments to pay off in the middle to long term. Since the tragic collapse of the Rana Plaza factory in Bangladesh in 2013, garment retailers such as Walmart have contributed to improving working conditions for workers. It was an ambitious but concrete plan.

Execution 12

Execution Metrics Long-term Incentives 12

Harvard Business Review

AUGUST 28, 2014

Some old technologies, after being rendered obsolete by better and cheaper alternatives (indeed even after whole industries based on them have been decimated), manage to “re-emerge” to the point that they sustain healthy businesses. Who are these makers if not the revivers of dying or, in some cases, long extinct technologies?

Disruptive Innovation 8

Disruptive Innovation Supply Chain Technology Parcell 8

Harvard Business Review

JUNE 25, 2013

subscribers in the first quarter of 2013, a 7% increase over the previous quarter. This may not be a big surprise; many of the early Big Data technologies such as the Hadoop Big Data system came from Internet companies themselves such as Yahoo and Google. Information & technology Innovation Strategy'

ROI 8

ROI Company Learning Curve Retail 8

Harvard Business Review

DECEMBER 28, 2017

After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S. An influx of capital could also result in a revival in the formal retail sector (e.g., Technology solutions that help accelerate improvements of Zimbabwe’s decaying infrastructure will also be in high demand.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

JANUARY 5, 2015

At the end of each year, I apply a framework to surface the most important emerging trends in digital media and emerging technology for the year ahead. Where/how are people having difficulty with technology? Our 2015 trends offer great opportunity – along with some unusual new challenges – for managers in all industries.

Trends 8

Trends Retail Learning-by-Doing Banking 8

Harvard Business Review

DECEMBER 14, 2018

Companies increasingly use digital technologies to circumvent distributors and enter into direct relationships with their end-users. Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent.

Strategy 11

Strategy B2B Insurance Business Model 11

Harvard Business Review

JANUARY 13, 2014

But for 2013 he was only about 15 percent on target. But his 2013 forecasts were certainly within the realm of the possible; they just failed to materialize this year. When we’ve constructed strategy maps on Apple, comparing it to Dell , Apple’s retail service offering starkly distinguishes it – in particular, its Genius Bar.

Uncertainty 8

Uncertainty Pharmaceuticals Industry Marketing 8

Harvard Business Review

APRIL 27, 2015

They have given their social media staff a clear mission and a great deal of autonomy; the account’s managers chat with customers, offer up front to solve problems, and empathize with frustrated travelers. After all, management exists to transform corporations into more efficient machines. This shouldn’t come as a surprise.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

MAY 20, 2015

Not just conceptually in terms of work-life balance, but also physically, with the introduction of wearables and other employee-tracking technologies. Tesco, the UK-based retailer, uses wearable technology on many of the people working in their warehouses to keep track of product orders and help boost efficiency.

Company 8

Company Long-term Bureaucracy Taylorism 8

Harvard Business Review

FEBRUARY 7, 2014

Sales doubled in 2013. Until 2013, the rocks were reevaluated every 90 days. Based on better customer retention alone, management estimates this innovation has boosted annual revenues by $10 to $20 million. Entrepreneurship Strategy Time management' The average order size is 1,500 pounds.

Venture Capitalist 8

Venture Capitalist Brainstorming Proposal CEO 8

Harvard Business Review

JUNE 4, 2014

After an unprecedented decade of growth, analysts wrote off 2013 as a year to forget for Apple. After all, it grew from $7 billion in 2003 to $171 billion in 2013 by entering established (albeit still-emerging) markets with superior products — something the model suggests is a losing strategy.

Industry 9

Industry Wireless Advertising Content 9

Harvard Business Review

SEPTEMBER 13, 2016

Retail giant Target, for example, estimated its losses from a 2013 data breach at more than $250 million. What’s more, according to a recent survey conducted for BAE Systems of 300 managers in the financial services, insurance, and IT/tech industries in the U.S., And the potential losses are significant.

Review 8

Review Training Execution Survey 8

Harvard Business Review

JUNE 30, 2014

As we were a product-centric organization, the shopping experience had played a supporting role, with individual elements of the experience managed by different organizational silos. Branding Change management Marketing' When online emerged it became a new silo, followed by mobile and social. CMOs and CEOs Can Work Better Together.

Marketing 8

Marketing Brand Globalization Innovation 8

Harvard Business Review

SEPTEMBER 11, 2013

Consumers spent six times as much time on retailers'' apps in December 2012 compared with the previous year. According to the 2013 Maritz Loyalty Report, 91 percent of customers in loyalty programs are likely to download a loyalty program app. Advertising Technology'

Advertising 8

Advertising Loyalty ROI Brand 8

Harvard Business Review

SEPTEMBER 11, 2013

Consumers spent six times as much time on retailers’ apps in December 2012 compared with the previous year. According to the 2013 Maritz Loyalty Report, 91 percent of customers in loyalty programs are likely to download a loyalty program app. Advertising Technology'

Advertising 8

Advertising Loyalty ROI Brand 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

DECEMBER 18, 2012

A GreenBiz report indicated that progress had slowed or even regressed, but MIT and BCG also declared that sustainability had reached a "tipping point" with more companies putting sustainability "on the management agenda.". Keeping the apparel theme, um, running, check out Nike's new shoe with FlyKnit technology.

Supply Chain 11

Supply Chain Constraint P&L Energy 11

Harvard Business Review

JANUARY 12, 2018

Does a robot manage your money? A study by Deloitte estimated that “assets under automated management” (including hybrid offerings) in the U.S. This would represent between 10% and 15% of total retail financial assets under management. CSA Images/Printstock Collection/Getty Images. will grow to U.S. $5

Consultative 8

Consultative Strategy Advice McKinsey 8

Harvard Business Review

OCTOBER 9, 2013

As part of the AIA, on March 16, 2013, the United States adopted a first-inventor-to-file regime. Typically, the launch of a new product design includes market research, independent testing, previews to select retailers and journalists, and discussions with suppliers about how to manufacture the proposed design.

Magazine 8

Magazine Engineering Productivity Products 8

Harvard Business Review

JULY 9, 2014

The marketers of Clearblue Advanced Pregnancy Test, a product that can tell you if you’re one-week, two-weeks, or three-plus weeks pregnant, asked a couple of D-list celebrities to tweet out their positive tests back in 2013. This isn’t, as McKinsey’s John Forsyth says, simply for marketing or retail firms.

Market Segmentation 9

Market Segmentation Marketing Insurance Price 9

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

JULY 21, 2016

. “Nobody appreciates being surprised or not having enough time to think through a new thing,” Shalett told audiences at LinkedIn’s FinanceConnect conference in 2013. Employees of the retailer Lowe’s noticed that a particular dog treat was being returned because it was making dogs sick. Where are the risks?

Innovation 8

Innovation Team Compliance Retail 8