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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

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Avoiding The Technology Trap In The Future Of Work

The Horizons Tracker

Oxford University researchers Carl Benedikt Frey shot to public attention in 2013 when he and colleague Michael Osborne released research in which they predicted that 47% of jobs could be automated within the next decade or so. Technology at Work. I was understandably curious therefore to see if Technology at Work 4.0

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The Worst CEOs of 2012: What did we Learn?

Great Leadership By Dan

This post first appeared 1/24/2013 on SmartBlog on Leadership : The year 2013 has begun, and with it a new year of scrutinizing CEO performance. Valuewalk says it “used our own proprietary technology to make the final decisions.” How can CEOs avoid ending up on the “Worst CEOs of 2013”? Valuewalk’s Worst CEOs of 2012.

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Could Solar Power The Next Industrial Revolution?

The Horizons Tracker

Indeed, in the UK, dozens of energy companies face bankruptcy as the long-term contracts they have signed with customers on low prices render their business model unviable in a world in which the price of liquefied natural gas rose by two-thirds in less than a month. The green economy. Solar as a service. Sharing the wealth.

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Leading in a World of Change: Lessons from Downton Abbey

Great Leadership By Dan

Global trade had driven down agricultural prices, eroding the traditional sources of wealth for the great estates and gradually starving the aristocracy of income. Don’t hang on to yesterday’s success. You can read more on mastering this difficult balancing act in the Hay Group 2013 Best Companies for Leadership study.

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Culture Counts

Leading Blog

It was there that I first became fascinated with the question “what makes a successful organization.” New forms of stimulus and incentives should be created to appeal to these technologically savvy, bright and environmentally conscious young minds. And that would be a good thing. * * *. Eich , Ph.D. General Business'

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Apple's iPhone Pricing Strategy: Good, Not Great

Harvard Business Review

With yesterday''s iPhone release, Apple changed things up by going to a " good-better-best " pricing strategy on its new devices. As it always does, the company showcased a new and improved iPhone model — the 5S — which provides faster processing, a better camera, and James Bond-like fingerprint security technology.

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