Harvard Business Review

DECEMBER 14, 2012

An operations goal might articulate a cost savings. An operations area of focus might identify areas you want to explore for cost savings. The key is to resist the temptation to identify the outcome you want to achieve. A sales goal, for example, might name a revenue target or a specific number of new clients won.

Goal 21

Goal BHAG Wilde Class 21

Harvard Business Review

JULY 15, 2015

Getting the company back on its feet required a major boost in operating efficiency. We succeeded, but by 2013 we worried that we had taken our focus on results too far. We still need strong operational results if we are going to stay competitive. We asked ourselves: What could we do differently?

Resistance 8

Resistance Long-term Short-term Self-aware 8

Harvard Business Review

AUGUST 28, 2018

They had to work in sequence, meaning they had to streamline the operation first — before they could launch their new growth effort. The underlying trouble had been McDonald’s working from an inside-out perspective: what fit with its current infrastructure and operations.

Productivity 8

Productivity Products Decentralization Resistance 8

Harvard Business Review

MARCH 8, 2018

In 2013, Google took a step towards understanding the intent of their users with the Hummingbird algorithm. Perhaps the least concerning implication is that there is systemic bias in our information feeds, that we operate in and are informed by tiny echo chambers. beastfromeast/Getty Images. But it’s not futile, yet.

How To 15

How To Ethics Media Content 15

Harvard Business Review

MAY 4, 2016

It existed in over half the companies in 2013 with 20% officially allowing it, but both these numbers dropped a year later; by 2014, just over one-third said it existed, and only 7% officially allowed it. BYOPC truly exploded, nearly doubling from 44% to 80% between 2013 and 2014, with a jump in unofficial use making the big difference.

Trends 8

Trends Telecommunications Survey Policies 8

Harvard Business Review

MAY 8, 2012

This week, Microsoft is announcing an unusual initiative that it hopes will change how the company operates: an internal fee on carbon. The offsets become a tool, a last resort to be avoided, and both energy efficiency and using renewable energy (onsite or directly purchased) become the paths of least resistance and cost.

Price 13

Price P&L White Paper Energy 13

Harvard Business Review

DECEMBER 31, 2015

They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs. To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. It was fully integrated into emergency room operations at St.

Technology 8

Technology Mayo Health Care Engineering 8

LDRLB

MAY 26, 2014

We’re trying to figure out why some industries seem to be more resistant to others. Everybody was expanding and growing and you had this really crazy stuff going on, people who didn’t know how to operate in a competitive market. The managers just don’t have the tool set often to operate.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MAY 15, 2014

After more than three years of operation, it was clear that the team had worked out how to do this: by late 2013, the total measurable profit contribution from their projects was expected to hit half a billion dollars. It proved immediately popular, and by the end of 2013, it had been downloaded over a million times.

Innovation 8

Innovation Marketing Disruptive Innovation Project 8

Harvard Business Review

JANUARY 29, 2015

” To hit the aggressive growth targets (750 by the end of 2013 and 1000 by November 2014) Waldo had to rewrite some GE rules. Many software developers at GE were concerned about reliability and security, which led some of them to resist moving some of the capabilities to the “cloud.”

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

MAY 21, 2014

All that is true, or least should be so, but companies are also forever having to reinvent themselves — IBM, Nucor, and Wipro bear only the faintest resemblance to their founding forms — and boards ought to be at the forefront of those transformations, not rearguard or resistant. To that end, Diebold recruited a new CEO in 2013, Andy W.

Innovation 8

Innovation Committee Charan Technology 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Resist the temptation to put technology teams solely in charge of AI initiatives.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

OCTOBER 31, 2014

billion in its 2013 IPO) that investors have plowed into it. It would have taken a great degree of self-abnegation on the part of the founders, and a remarkable ability to resist Silicon Valley peer pressure. WordPress operates as an open-source ecosystem with a venture-backed corporation, Automattic , at its heart.

Marketing 10

Marketing IPO Venture Capitalist Fashion 10

Harvard Business Review

OCTOBER 22, 2013

It was originally seen as a good thing – a way of allowing organizations to survive changes in leadership, and to resist the capriciousness of powerful individual leaders with vested interests. This post is part of a series of perspectives leading up to the fifth annual Global Drucker Forum in November 2013 in Vienna, Austria.

Bureaucracy 8

Bureaucracy Chief Financial Officer Delegation Globalization 8

Harvard Business Review

JUNE 16, 2016

Operations in a Connected World. HP outfitted its printers in 2013 with wireless sensors that monitor ink levels and automatically trigger reorders before customers run out. Of all the technologies that companies have implemented in the last 50 years, the IoT may face the greatest organizational resistance. Insight Center.

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

MARCH 26, 2013

Everyone knows what the monthly operational "nut" is. Yet in a lean month, we have sufficient revenue to cover the core expense "nut" without depleting savings or relying on borrowed operational funds. After a short while on this program, we have found the majority of our employees to be highly resistant to going away from this plan.

Motivation 8

Motivation Planning Company Metrics 8

Harvard Business Review

OCTOBER 18, 2013

By identifying opportunities to fundamentally change how administrative services were delivered, the senior executives led by example and communicated a willingness to do their part in cutting costs by focusing on their own departments first – a messaging that helped dampen organizational resistance to change. Capitalize on success.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

JULY 14, 2015

Fourth, Reddit initiated the 2013 online protests against SOPA/PIPA that led to major websites sites shutting down for a day in protest. We have more than a little confidence that Reddit will get back on track because its founders and workforce are inclined by character and values to operate their business under those principles.

Taylorism 8

Taylorism Taylor Airlines CEO 8

Harvard Business Review

OCTOBER 13, 2014

The global sharing economy market was valued at $26 billion in 2013 and some predict it will grow to become a $110 billion revenue market in the coming years, making it larger than the U.S. However, rather than rolling out the red carpet, city governments have resisted many of these new entrants issuing subpoenas and cease-and-desist orders.

Business Model 10

Business Model Hotels Venture Capitalist Transportation 10

Harvard Business Review

JANUARY 22, 2016

On the Monday after the Paris terror attacks (and two weeks before the shootings in San Bernardino), I taught a session at Harvard Business School on what Boston’s response to the 2013 marathon bombings can tell us about going from “nothing to something” in cities. Let me explain. Hack the bureaucracy.

Bureaucracy 8

Bureaucracy Banking Chief Operating Officer Innovation 8

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Resulting from inflexible conditions, obsolete policies-procedures, procrastination, attitude, resistance to innovation, failure to change. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

DECEMBER 14, 2016

billion annually in currency operations costs. According to a 2013 Mastercard study , India was in the “Inception” category of both absolute level of cashlessness and the trajectory of change. Reserve Bank of India, India’s central bank, and the banking institutions.

Banking 8

Banking Cost Policies Supply Chain 8

Harvard Business Review

JULY 18, 2014

France: Pushing quotas and operational roles. France is one of the rare countries to have so many of their most senior women in operational roles, rather than the staff and support function jobs that has been the initial answer of so many companies trying to balance their teams. You’ll find the more detailed reports here.

Execution 11

Execution Committee Diversity Operations 11

Harvard Business Review

OCTOBER 7, 2015

According to Schulte, Roth & Zabel’s Activist Investing 2015 Annual Review, a total of 344 companies worldwide were subjected to activist demands in 2014, up 18% from the 291 recorded in 2013. Sometimes it doesn’t make sense for companies operating in the same space to continually compete. Example: MineMe Inc.

How To 8

How To Due Diligence Strategy Proposal 8

Harvard Business Review

SEPTEMBER 13, 2013

It’s a membership organization created to serve more than 350 independently owned and operated stations, each with its own board of directors, objectives, agendas and strategies. In each of the first seven months of 2013, PBS.org topped ABC, CBS, NBC, and Fox as the most-visited network TV site, according to comScore.

Team 13

Team Metrics KPI Rogers 13

Harvard Business Review

MAY 15, 2015

Ten days after her husband died unexpectedly while on vacation in Mexico, Sheryl Sandberg returned to work as chief operating officer at Facebook. In Lean In , her 2013 manifesto about how women need to forge ahead professionally, Sandberg credited her husband, David Goldberg, for providing the support she needed to thrive professionally.

Chief Technology Officer 8

Chief Technology Officer Travel Chief Operating Officer Long-term 8

Harvard Business Review

APRIL 20, 2015

Here is a brief synopsis of what we missed: Under Chinese stewardship, a new and potentially disruptive player in the development banking landscape, the Asian Infrastructure Investment Bank (AIIB), which was initially proposed in 2013 by President Xi Jingping, gathered steam. resistance to the AIIB is founded on rational principles.

Banking 8

Banking Development Policies Globalization 8

Harvard Business Review

APRIL 8, 2014

In January 2013 they created “ IBM iFundIT ,” a program in which volunteers decide where to spend seed money using an intranet site for proposing ideas, commenting, volunteering, and funding. Given the success of the program in 2013, IBM’s CIO decided to invest $7 million to expand iFundIT in 2014. It will surely meet resistance.

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

JUNE 10, 2014

Public relations and communications professionals—and the academic programs that train them—find themselves operating in a radically new environment. As Emily Yellin describes in her book Your Call Is (Not That) Important to Us , “public relations” was the phrase initially used to describe customer service.

PR 8

PR Public Relations Conflict of Interest Ethics 8

Skip Prichard

JULY 15, 2019

In the real world, of course, change is not easy, and resistance is not only common, but to be expected. As a result, Fitbit held 68 percent market share through 2013 versus 19 percent for Jawbone and just 10 percent for Nike. Everybody in the company is to blame—and everybody is responsible for fixing it. “In

How To 76

How To Middle Management Innovation Technology 76

Harvard Business Review

SEPTEMBER 7, 2011

For decades now, every major environmental regulation has met significant resistance from the industries most affected. What about the companies and entrepreneurs that create cleaner ways of operating or provide the pollution-reducing technologies? Just because something may be difficult doesn't mean it will be expensive as well.

Cost 10

Cost Industry Constraint Innovation 10

Harvard Business Review

MAY 14, 2014

Instead, it operates more like GE. As a 2013 HBR article explained, “Conglomerates may be regarded as dinosaurs in the developed world, but in emerging markets, diversified business groups continue to thrive.”. Conglomerates resist this approach, combining more diverse businesses and allowing them separate decision-making structures.

IPO 13

IPO Welch Strategy Long-term 13

Harvard Business Review

SEPTEMBER 19, 2016

Between 1993-2013, the value of U.S. Invitations to visit plants and operations in their districts helped members of Congress to see and hear directly why trade matters. will be reactively resisting special interests’ campaigns to block imports. What about the decline in U.S. manufacturing? manufacturing rose about 60%.

Supply Chain 8

Supply Chain Politics Policies Globalization 8