Persuasive Powerhouse

AUGUST 29, 2010

You will serve others best by helping them to grow and develop. Yet someone might be grateful to have the chance to do something new as an opportunity to grow and develop. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Women on Business

JANUARY 11, 2011

If you are having troubles with your career or your business, you can ask your buddy for advice or your buddy can help you figure something out. Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Terry Starbucker

AUGUST 12, 2010

Deborah, I’ve always heard that Cathay was a great airline, and this certainly confirms that. (I Terry Leave a Comment Previous post: Willy Wonka and the Leadership Idea Factory Next post: The Best Leadership Advice You Will Ever Get Today is Wednesday, December 08th, 2010 "Dealing with the literal world in a favorable way."

Media 278

Media Blog Taylorism Taylor 278

Strategy Driven

JULY 25, 2012

Front Line Heroes : Battling the business Tsunami by developing high performance organizations (Volume 1) by Bruce Hodes. It is possible to develop and grow powerful organizations in challenging times-it just takes courage, determination, and actionable techniques that work. Why are Raving fans a good thing? About the Author.

Team 52

Team BHAG Blanchard Airlines 52

Kevin Eikenberry

JANUARY 22, 2011

Solving our business problems, making leaps in productivity, Customer Service, product development (or anything else), requires the same shift. Kevin :) Dave: Great summary and key advice f Poul Andreassen: Good insight on things relatin Poul Andreassen: Good one on Childish behavior, Kevin Eikenberry: Hope you do enjoy!Kevin

Creativity 183

Creativity Workshop Blog Video 183

Modern Servant Leader

JUNE 15, 2018

Developing Servant-Leadership Skills Developing 6:52 27:28. But, you can’t get to that point I think realistically, without having invested some time in your own personal growth and development. In both of those areas, I’ve seen tremendous growth and development. Bad Boss to Servant-Leader Bad Boss 6:12 24:18.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Modern Servant Leader

JUNE 15, 2018

Developing Servant-Leadership Skills Developing 6:52 27:28. But, you can’t get to that point I think realistically, without having invested some time in your own personal growth and development. In both of those areas, I’ve seen tremendous growth and development. Bad Boss to Servant-Leader Bad Boss 6:12 24:18.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Women on Business

JANUARY 24, 2011

Develop those contacts as a ladder to reach higher, but more challenging, prospects. AFTER exploring accessible connections, research those you most respect and try to cultivate a contact or, at a minimum, try to get good advice from them. Test business development, starting with advice from your banker, accountant, and lawyer.

Press Release 100

Press Release Discount Sharpe Advertising 100

Steve Farber

OCTOBER 7, 2016

I mean, back in 1966, Herb Kelleher sketched out the idea for Southwest Airlines on the back of a napkin, for gosh sakes. You’re going to pay him a thousand bucks to take your advice?” “Hearin’, just not believin’,” Cam replied with a mocking Texas drawl. I’m tellin’ ya, dude. It’ll happen. There it was.”. 1,100, actually,” said Cam.

CIO 60

CIO Hamel Airlines Fashion 60

LDRLB

MAY 26, 2014

If you follow his advice, you’re going to wait too long. If it’s a Kickstarter kind of situation, they may be funding, actually, the development of the product before you’ve even put pen to paper. That’s what happened, remember, in the airline industry. What do they do? All the regional carriers wanted it.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Strategy Driven

MARCH 11, 2011

Business development. So were professional development programs, rewards for random acts of kindness and other empowerment initiatives. In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Running the business.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

MAY 16, 2011

Upon relocating to New York in early 1998, I asked a mentor who had made a similar move many years earlier for advice. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. And all that plays into professional development. Europe and Asia.

Airlines 14

Airlines Mentor Environment Case Study 14

Harvard Business Review

APRIL 4, 2018

Take United Airlines CEO Oscar Munoz, whose initial response to the violent removal of a fare-paying passenger from one of the company’s planes led to a public backlash. Here is some concrete advice for leaders trying to balance authority and humility. Develop your humility. So, should a leader aim to be humble?

Creativity 13

Creativity Pharmaceuticals Learning-by-Doing Team 13

Harvard Business Review

MAY 28, 2018

In April 2017, United Airlines encountered public outrage when an Asian passenger was dragged out of his seat and off of an overbooked United Airlines plane. Develop a list of unlikely customers and now imagine that these customers did try to procure your services. Standardize scripts and develop rules.

Company 8

Company Comparison Airlines Diversity 8

Harvard Business Review

MAY 19, 2016

And we see many executives trying to take this advice to heart. The heart of differentiation therefore is your company’s ability to develop and promote distinctive products, services, and branded experiences on a consistent basis. As business strategists, we see endless amounts of writing about how to achieve differentiation.

IAM 11

IAM Productivity Products Company 11

Harvard Business Review

AUGUST 2, 2018

People do not need to know how to fly a plane to be able to spot sensible new airline routes. A machine cannot understand, for example, the biases that data reveals, nor the consequences of the advice it gives. Instead, they need to know approximately what a plane can and cannot do.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Doing so for people who are locked out of a market is what made companies like eBay, Google, and Southwest Airlines the powerhouses they are today.

Innovation 12

Innovation Disruptive Innovation Learning-by-Doing Participative 12

Harvard Business Review

DECEMBER 27, 2013

The theme park team didn’t consult a script or seek advice from managers. Airline JetBlue has embedded this philosophy in its hiring process. For Chilean bank BCI, common purpose is about developing trust-based customer relationships that last a lifetime. The girl’s mother described the doll’s return as “pure magic.”.

Banking 14

Banking Airlines Compliance Bond 14

Harvard Business Review

JANUARY 19, 2018

Wilson was an industry outsider (he had previously worked as a management consultant and the head of corporate planning at an airline), whom Stemberg described as a “provocateur” and an “in-your-face kind of guy.” So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

JUNE 23, 2016

Our advice therefore can’t boil down to a clear “avoid careers in a, b, and c” or “apply for jobs x, y, or z.” ” And yet, we have to admit that there are some knowledge-work jobs that will simply succumb to the rise of the robots.

Compliance 10

Compliance Drucker Banking Cost 10

Harvard Business Review

MAY 9, 2013

How did your strategy around it develop? We released some data from our customers [at airlines], as well as data from the National Airspace System on never-before released flight times, arrival times, flight numbers, origins, arrival cities, all of these different elements. An edited version of our conversation is below. I think so.

Storytelling 9

Storytelling Airlines White Paper Audience 9

Harvard Business Review

APRIL 8, 2015

Price leadership: A no-frills airline constantly advertises the lowest fares on any route served. The advice to address both types is to take on the task as a management team to set and broadly communicate the strategic priorities that should inform decision-making and innovation in value capture.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

You're Not the Boss of Me

MAY 11, 2009

Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators. Reply online stock trading advice January 11, 2010 at 9:35 am Hey very nice blog!!… Or, when G.E. Thanks for coming by, Larry.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

DECEMBER 7, 2015

So we developed an application that allows for secure videoconferencing with family, friends, or a hometown physician via a large, interactive flat screen installed in each patient’s room. So we placed all the furniture options in our existing hospitals for several months and had families vote on their preferences.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

JULY 28, 2014

Sharon Osen, SVP of global marketing at Swiss luxury beauty brand La Prairie starts with the customer, developing customer archetypes and personas that guide the design of multichannel experience that deliver on real customer needs. Her advice is to balance head and heart: “In the end, we’re selling to human beings.

Storytelling 11

Storytelling Brand Audience Marketing 11

Harvard Business Review

SEPTEMBER 27, 2018

For example, Eton appoints its House Masters for 13 years, has a two-year handover between one master and the next, and the old master then stays at Eton for five-plus years to continue offering advice and support. As one leader told us, “Profit isn’t our only focus. So, I’m not sure how relevant this is to us.”

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Harvard Business Review

NOVEMBER 6, 2015

For example, one study found that pharmaceutical development teams were better able to translate and learn from another team’s past experience when they invited members of the other team — the “sharers” of knowledge — to actively participate in their discussion and problem-solving (vs.

Company 8

Company Licensing Knowledge Management Transportation 8

HR Digest

AUGUST 1, 2019

An all-comprehensive financial literacy program requires an understanding of the financial skills required to perform the job responsibilities, identifying the skills gap, developing content to fill these gaps, and an outcome assessment to ensure that each participant has learned and can apply the knowledge obtained.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

APRIL 20, 2016

Delta executives recognized that to improve customer experience while simultaneously striving for operational excellence, the airline had to be able to invest rapidly and independently in new proprietary software applications that built on its passenger service and operational platforms.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. At the state level, New Jersey passed a big new gas tax , and Oregon , Illinois , and California developed robust energy and climate policies. Many banks heeded the advice, pulling funding from coal. All of this will affect companies of all stripes.

Energy 8

Energy Banking Chemicals Globalization 8