Strategy Driven

DECEMBER 29, 2013

How to use channels, technology, and other strategic choices to improve your customer service. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Complimentary Resource – Top 10 Social Media Truths For 2014. Read on to discover: Myths of customer service. Consider leaving a comment! All rights reserved.

Resources 50

Resources White Paper Forrester Newsletter 50

Deming Institute

MAY 26, 2016

Jim Manley, Former GM & Supplier Manager, Chair of Michigan Lean Consortium. Kentaro Toyama, Associate Professor, University of Michigan – School of Information and Author of ”Geek Heresy: Rescuing Social Change from the Cult of Technology”. 2014 conference presentation). Edwards Deming Institute®. Related: The W.

Deming 28

Deming Conference P&L Seminar 28

Strategy Driven

APRIL 4, 2016

This was the context when on Christmas day 2013, the then designated Prime Minister Mehdi Jomaa offered me the aforementioned thankless and non-lucrative opportunity. I was asked to be Minister of Higher Education, Scientific Research, and Information & Communication Technologies. How could I refuse? Turbulence. About the Author.

How To 50

How To Chief Information Officer Tourism Politics 50

Leading Blog

DECEMBER 25, 2016

As technology becomes more disruptive and we see more importance placed on big data and artificial intelligence, what will matter most are those things that make us human – the soft skills. How do we create the future while managing the present? Best Leadership Books of 2014. Best Leadership Books of 2013. Blog Post ).

Books 150

Books Leadership Cialdini Govindarajan 150

Building Personal Strength

JUNE 11, 2014

The unspoken assumption is that if intelligent, committed and well-intentioned managers and employees discover they need to change something, they’ll want to address it. Most learning and development professionals and the managers they serve already understand Step One. Copyright 2014. They’ll make an effort to do so.

Long-term 44

Long-term Learning-by-Doing Technology Training 44

Strategy Driven

JANUARY 20, 2014

ADVISOR – I launched the Gitomer Certified Advisor program in the fall of 2013. In 2014 I will intensify the program and the process until there are 500 certified advisors globally. LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. Instant success.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

JUNE 19, 2015

My research revealed that their company had in fact founded LLB, which younger generations of management did not know. Houston Symphony Orchestra, 100th in 2013. The Port of Houston, 100th in 2014. The Star Spangled Banner” by Francis Scott Key, 200th in 2014. Technology is but one tool of the trade.

Case Study 50

Case Study Open-book Learning Curve Learning-by-Doing 50

Strategy Driven

MAY 16, 2014

Young companies located in these hubs—particularly technology firms—are able to attract technical talent and maintain close proximity to their investors and mentors. Copyright 2007-2014 by StrategyDriven Enterprises, LLC. Resource Management Warning Flag 3 – Marginalizing Employee Contributions. About the Author.

Company 51

Company Real Estate Strategic Planning Venture Capitalist 51

Harvard Business Review

AUGUST 20, 2014

It has also helped shape the practice of management. Staying true to its roots as an engineering-centric company, Google has stood out both for its early skepticism of the value of managers as well as for its novel, often quantitative approaches to management decisions. How Google manages.

IPO 14

IPO Management Engineering Innovation 14

Harvard Business Review

FEBRUARY 10, 2015

If businesses are to continue using personal data to create value for themselves and for their customers, they will need to manage it as carefully as they would money, in four key ways. A 2014 global survey by SafeNet found that nearly two-thirds of consumers said they would stop or avoid using a company that had experienced a data breach.

Telecommunications 8

Telecommunications Cost-Benefit Analysis Reputation Survey 8

You're Not the Boss of Me

DECEMBER 28, 2013

I wrote this post last year in contemplation of the beginning of 2013. I’m posting it again because well, I think it continues to be relevant in 2014. However, if you have something that would make the workplace of 2014 much better, attitude-wise, I encourage you to share it. Thank you. ==.

Diversity 97

Diversity Construction Webinar Environment 97

Harvard Business Review

OCTOBER 17, 2017

The cognitive and emotional demands on managers have rarely been more complicated or intense. One recent global research survey of employee assistance programs found that, combined, employee anxiety, stress, and depression accounted for over 80% of all emotional health cases in 2014, compared with 55% in 2012.

Stress 8

Stress Self-aware Software Emotional Intelligence 8

Harvard Business Review

JANUARY 9, 2014

Many companies are still working through this stage by managing all social media at the corporate level. In 2013, there was already executive commitment and discussion around turning internal social media projects into strategic imperatives owned by lines of business. After all, people buy from people, not companies.

Media 13

Media ROI Corporate Accountability Guidelines 13

Harvard Business Review

MAY 15, 2017

Spurred by an aging population, increases in chronic disease, and technological breakthroughs, the electronic medical device market is poised to reach an estimated $398 billion in 2017. Moreover, a major challenge is the continued presence in the marketplace of devices manufactured before 2014, when the FDA’s guidance was issued.

System 8

System CIO Health Care Guidelines 8

Harvard Business Review

AUGUST 22, 2014

Advances in technology — especially digital technology and the increasing role of software in products and services — are demanding that large, successful organizations increase their pace of innovation and make greater use of resources outside their boundaries. Innovation Strategy Technology' So how does it work?

Venture Funding 14

Venture Funding Entrepreneur Agility Business Model 14

Harvard Business Review

MARCH 9, 2018

Nike halved the size of its digital unit in 2014 by discontinuing its Nike+ Fuelband activity tracker and some other investments. This kind of unfortunate decision has happened over and over again, in wave after wave of transformative business technology. It is multi-faceted and diffuse, and doesn’t just involve technology.

Technology 8

Technology Business Model CEO Marketing 8

Harvard Business Review

JUNE 2, 2017

If you go to job-searching workshops — and I went to more than 50 in the course of studying the contemporary hiring landscape in 2013 and 2014 — you will be told weak ties are the key. What kinds of relationships should we try to use when we are looking for a job? I set out to learn whether that was still the case.

Storytelling 14

Storytelling Wilde Film Learning-by-Doing 14

Harvard Business Review

AUGUST 21, 2018

.’s ” Similarly, according to a survey by CareerBuilder in 2013, almost a third of employers said that their educational requirements for employment had recently increased, and specifically that they were hiring more college-educated workers for positions previously held by high school graduates. Adobe Dreamweaver) as well.

Education 10

Education Skills Marketing Industry 10

Harvard Business Review

OCTOBER 22, 2014

Cars are becoming more connected with each new model, driven by infotainment, navigation, safety, diagnostics, and fleet management. Samsung said at its 2014 investors forum it expects the global Smart Home Device market to reach $15 billion in 2015, almost doubling from 2013’s $7.8 Information & technology Internet'

Early Adopters 12

Early Adopters Information Technology Long-term Industry 12

Harvard Business Review

JANUARY 19, 2015

It’s not technologically difficult for publishers to add platform-like elements, and vice versa. Sometimes, they also hope to develop a content management system that other publishers can license and use to distribute their content. For an example, look at Medium , a platisher that raised $25 million in 2014.

Business Model 8

Business Model Content Incentives Audience 8

Harvard Business Review

DECEMBER 9, 2013

I recently conducted an extensive research project involving more than one-hundred vice presidents of sales at top technology companies (software, cloud, computer hardware, and telecommunications) to better understand the art and science of managing a sales organization today. Field Sales Revenue Trends. Inside Sales Roles.

Metrics 11

Metrics Telecommunications Telemarketing Software 11

Harvard Business Review

MAY 21, 2014

But new strategies and structures are squarely in the board’s domain, and we have seen any number of governing boards innovating with, not just monitoring, management. To that end, Diebold recruited a new CEO in 2013, Andy W. Some boards have taken the principle further by forming their own innovation committee.

Innovation 8

Innovation Committee Charan Technology 8

Harvard Business Review

FEBRUARY 17, 2014

Last year Feld, who is managing director at Foundry Group and co-founder of TechStars, announced he would no longer travel for business. He equipped his Boulder offices with state-of-the-art video conferencing systems, and now holds meetings using this technology or asks business partners to travel to see him. But no business travel.

Travel 11

Travel Execution Venture Capitalist Transportation 11

Harvard Business Review

APRIL 23, 2014

In January 2013, Chip Blankenship, CEO of GE Appliances issued a challenge to the newly formed team: “You’re going to change every part the customer sees. In January 2013 the team came out with a “minimum viable product.” They built 75 of version 6 in January 2014 and response so far has been positive.

Ries 10

Ries Waterman Finance Competitive Advantage 10

Harvard Business Review

DECEMBER 15, 2015

Roughly 80% of individuals and families who bought their health insurance through an SBM or FFM in 2014 received a tax credit to defray the cost of premiums and out-of-pocket expenses. Since 2013, an estimated 16.4 Technological challenges. Technological problems have, in many cases, strained the customer experience.

Insurance 8

Insurance Health Care Cost Learning-by-Doing 8

Harvard Business Review

APRIL 22, 2015

We need dramatic improvements in energy and water efficiency, and massive rollouts of renewable energy and clean transportation technologies. They also proudly tell me that cumulative sales of ecomagination products have reached $200 billion, accounting for 30% of industrial revenues in 2014, or more than $30 billion. billion people.

Supply Chain 8

Supply Chain Engineering Energy Transportation 8

Harvard Business Review

SEPTEMBER 20, 2017

Beginning in 2013, a handful of tech companies (including Yelp, where some of us work, Google, LinkedIn, and Facebook) began to research and release data on the diversity of their workforces. For instance, in 2014 only 10% of Yelp’s engineers were female. The numbers were grim.

Diversity 8

Diversity Engineering Committee Brainstorming 8

Harvard Business Review

JUNE 30, 2014

As we were a product-centric organization, the shopping experience had played a supporting role, with individual elements of the experience managed by different organizational silos. Month-long online “adventures” that tackle specific customer-journey challenges began rolling out May 2014. Branding Change management Marketing'

Marketing 8

Marketing Brand Globalization Innovation 8

Harvard Business Review

FEBRUARY 8, 2016

women make up nearly 40% of MBA graduates and 40% of managers. We found that in 2014 almost 60% of these firms had no female board members, just over half had no female C-suite executives, and fewer than 5% had a female CEO. However, it is not just a matter of getting women to the very top ranks of management. Yet in the U.S.

Bottom-up 8

Bottom-up Diversity Policies Telecommunications 8

Harvard Business Review

JUNE 26, 2015

Coinciding with this is recent discussion in the business media that since “work” no longer adheres to the traditional 9-5, and technology allows us to be connected anywhere and everywhere, perhaps those longer work hours should be reconciled with more time off. People are usually still expected to be available.

Policies 8

Policies Creativity Report Fashion 8

Harvard Business Review

SEPTEMBER 3, 2014

The story was picked up by CNN Money , which reported that Lyft’s internal data suggesting 5,560 canceled rides between October 2013 and August 2014. Just as with the ride-sharing drivers, technology is making alternative jobs easily available to your pivotal talent. Competition Employee retention Talent management'

Industry 8

Industry Supply Chain Engineering Competitive Advantage 8

Harvard Business Review

JANUARY 13, 2014

But for 2013 he was only about 15 percent on target. But his 2013 forecasts were certainly within the realm of the possible; they just failed to materialize this year. I’ll make one prediction for 2014: predicting the future will remain impossible. Competition Managing uncertainty' Gold did not reach $1,900 an ounce.

Uncertainty 8

Uncertainty Pharmaceuticals Industry Marketing 8

Harvard Business Review

FEBRUARY 9, 2015

Its directors have turned over many times, of course, but Trian Fund Management, led by activist Nelson Peltz, is pressing for far more than a routine remake, demanding four seats of its own choosing at the table. companies in 2014 and show no signs of letting up in 2015. has renewed its product lines many times. Here’s why.

Airlines 8

Airlines CEO Automotive Long-term 8

Harvard Business Review

DECEMBER 28, 2017

After Mugabe claimed victory in a disputed election in 2013, however, corruption increased , while the strengthening U.S. For example, after opening its first store in 2014, fast-food chain KFC recently opened its fifth branch in the country. Lower-income consumers also present a lucrative opportunity.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

JUNE 18, 2015

Frustrated by these limitations, the global information-technology service provider Atos, headquartered in France, sought an internal collaboration system that would do away with email’s “closed” form of communication. By this year, 80,000 individuals were connected.

Company 8

Company Competitive Advantage Tools Participative 8

Harvard Business Review

APRIL 7, 2016

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. ” Such innovative solutions have paid off: Fortune magazine recently named Highfive to its list of the 10 Best Small Workplaces in Technology. Generate and nurture your own talent channels.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

FEBRUARY 26, 2018

Twitter reported a loss of $79 million before its IPO, yet it commanded a valuation of $24 billion on its IPO date in 2013. Similarly, Microsoft paid $26 billion for loss-making LinkedIn in 2016, and Facebook paid $19 billion for WhatsApp in 2014 when it had no revenues or profits.

Company 8

Company Intangible Assets Depreciation IPO 8